Mercedes-Benz of Plano

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Sales Team

Dana Stewart headshot

Dana Stewart

New Car Sales 4.8 (45 Reviews)
Dealer Experience 42 years
Dealership Experience 23 years
Stephen Gleason headshot

Stephen Gleason

Internet Sales Manager 4.8 (44 Reviews)
Dealer Experience 26 years
Dealership Experience 11 years
Chris Peters headshot

Chris Peters

Sales Manager 4.4 (43 Reviews)

Cars on the lot

291 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Plano are from Cars.com and DealerRater.com

1493 reviews

On time as promised.

5.0
by Somimi on Jun 09, 2022

On time as promised. Vehicle was professionally cleaned. Service manager was very professional and courteous.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Somimi, thanks for stopping by to leave us 5-stars. We're glad to hear our team completed service on time as promised and our service manager is professional and courteous! We appreciate your praise. See you next time. Take care!

Nice dealership with a great service staff.

5.0
by Steven.clynch on Jun 09, 2022

Nice dealership with a great service staff. I would like them to have more new inventory to look at.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Steven, thanks for stopping by to leave us 5-stars. We're glad to hear our dealership is nice and our service staff is great! We appreciate your praise. See you next time. Take care!

Excellent service from sales to finance to the

5.0
by gbrownsugar on Jun 09, 2022

Excellent service from sales to finance to the explanation of the features on my new car.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

gbrownsuger, thanks for stopping by to leave us 5-stars. We're happy to hear our team provided excellent service! We appreciate your praise. See you next time. Thanks again!

My recent experience made a MB Plano customer of me for

5.0
by LacyMac757 on Jun 09, 2022

My recent experience made a MB Plano customer of me for life. I will absolutely be buying my next vehicle from MB Plano entirely because of Eric and how the team and the customer service I received. Another dealer had messed up my car by using after market parts and the MB Plano team caught and fixed the problem for me before it turned into a catastrophe. From the communication to the timeliness and the quality of the work - I could not be more pleased.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

LacyMac757, thanks for stopping by to leave us 5-stars. We're glad to hear Eric and the rest of our team provided excellent customer service! We appreciate your praise. See you next time. Best wishes!

Excellent .

5.0
by sanfordsinger619 on Jun 09, 2022

Excellent . Why waste my time when I don’t have anything to add to my firs comment

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

sanfordsinger619, thanks for your positive feedback. We apologize that DealerRater site requires twenty-five words to authenticate a real review and appreciate you taking the time to leave 5-stars. We look forward to serving you additionally next time. Thanks again!

Welcoming and efficient service.

5.0
by Susan Potter on Jun 09, 2022

Welcoming and efficient service. I was able to work in a private office while waiting for car service. Additional work recommended but not pushy

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Susan, thanks for stopping by to leave us 5-stars. We're glad to hear our service department was welcoming and efficient! We appreciate your praise. See you next time. Take care!

Very satisfied with services rendered.

5.0
by lindalou.maxwell on Jun 07, 2022

Very satisfied with services rendered. I am extremely grateful to Jay Henderson who always takes care of my car services , very professional, extremely helpful & makes my trip to MB service dept enjoyable despite of the wait however long the service is. They have a very clean & nice waiting room area & also have beverages, snacks for any clients. I strongly recommend to get service of your MB cars to above dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

lindalou.maxwell, thanks for stopping by to leave us 5-stars and praise your experience with Jay Henderson. We appreciate your praise and mention that he is professional, helpful and makes your trips to see us enjoyable. See you next time. Best wishes!

Have always been very satisfied with their serve dept &

5.0
by Namekagon11 on Jun 07, 2022

Have always been very satisfied with their serve dept & the reps. Always prompt & reliable service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Namekagon11, thanks for stopping by to leave us 5-stars. We're glad to hear you've always been satisfied with our service department! We appreciate your praise. See you next time. Thanks again!

I was able to drop my car off and get work done at the

5.0
by sclass1996 on Jun 06, 2022

I was able to drop my car off and get work done at the dealership while waiting. Mr. Garcia was very helpful and thorough with the maintenance of the vehicle. My car was cleaned and ready before expected.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

sclass1996, thanks for noting your recent service visit with Eli! We appreciate your mention of him being helpful throughout the experience. Let us know when we may have the pleasure to serve you again! Best wishes.

Stephen is a great person to work with while I was

5.0
by Ticythnia Howard on Jun 06, 2022

Stephen is a great person to work with while I was dropping my car off for to get service done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ticythnia. thank you for taking time to share that Stephen was great to work with while dropping your vehicle off for service. We appreciate your praise and look forward to future opportunities to serve you. See you next time. Thanks again!

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