Mercedes-Benz of Plano

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Sales Team

Dana Stewart headshot

Dana Stewart

New Car Sales 4.8 (45 Reviews)
Dealer Experience 42 years
Dealership Experience 23 years
Stephen Gleason headshot

Stephen Gleason

Internet Sales Manager 4.8 (44 Reviews)
Dealer Experience 26 years
Dealership Experience 11 years
Chris Peters headshot

Chris Peters

Sales Manager 4.5 (43 Reviews)

Cars on the lot

289 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Mercedes-Benz of Plano are from Cars.com and DealerRater.com

1479 reviews

I would like to say that J.

5.0
by Karla_marquez on Jun 10, 2022

I would like to say that J. Henderson is the reason people enjoy working with your service department. I have now worked with him twice. He is understanding, he is patient but he is also persistent. My car was broken into over a week ago and from the moment I brought it in, J. coordinated with me, my husband and my insurers to give me peace of mind and a quick turnaround and repair for my vehicle. With all the stress of everyday life plus these unexpected issues, it's people like J. who help you feel settled and heard and the reason I come to your dealership for service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Karla, thanks for stopping by to leave us 5-stars. We're happy to hear J Henderson is understanding and patient! We appreciate your praise. See you next time. Best wishes!

First time having service here.

5.0
by Alleycat68 on Jun 10, 2022

First time having service here. It was a lovely experience. Super clean & welcoming facility from the drive up till the finish. Great service & nice detail on my wash. Great way to start off the weekend.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Alleycat68, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided a lovely experience and great service! We appreciate your praise. See you next time. Take care!

They are awesome and very caring and very respectful at

5.0
by saidehmehryari on Jun 10, 2022

They are awesome and very caring and very respectful at all time and I highly recommend this olace

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

saidehmehryari, thanks for stopping by to leave us 5-stars. We're glad to hear our team is caring, respectful and earned your recommendation! We appreciate your praise. See you next time. Thanks again!

Mr Henley is always attentive to needs of his clients and

5.0
by Jrickman on Jun 10, 2022

Mr Henley is always attentive to needs of his clients and does a superb job of meeting those needs in terms of communications with them a out the status of the car and costs of service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jrickman, thanks for stopping by to leave us 5-stars. We're glad to hear Mr Henley is always attentive and communicative! We appreciate your praise. See you next time. Thanks again!

The process was easy, I had Manuel to take care of my car

5.0
by Farzaneh on Jun 10, 2022

The process was easy, I had Manuel to take care of my car and he was friendly and professional

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Farzaneh, thanks for stopping by to leave us 5-stars. We're glad to hear Manuel was friendly and professional! We appreciate your praise. See you next time. Take care!

Excellent service from sales to finance to the

5.0
by gbrownsugar on Jun 09, 2022

Excellent service from sales to finance to the explanation of the features on my new car.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

gbrownsuger, thanks for stopping by to leave us 5-stars. We're happy to hear our team provided excellent service! We appreciate your praise. See you next time. Thanks again!

My recent experience made a MB Plano customer of me for

5.0
by LacyMac757 on Jun 09, 2022

My recent experience made a MB Plano customer of me for life. I will absolutely be buying my next vehicle from MB Plano entirely because of Eric and how the team and the customer service I received. Another dealer had messed up my car by using after market parts and the MB Plano team caught and fixed the problem for me before it turned into a catastrophe. From the communication to the timeliness and the quality of the work - I could not be more pleased.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

LacyMac757, thanks for stopping by to leave us 5-stars. We're glad to hear Eric and the rest of our team provided excellent customer service! We appreciate your praise. See you next time. Best wishes!

Nice dealership with a great service staff.

5.0
by Steven.clynch on Jun 09, 2022

Nice dealership with a great service staff. I would like them to have more new inventory to look at.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Steven, thanks for stopping by to leave us 5-stars. We're glad to hear our dealership is nice and our service staff is great! We appreciate your praise. See you next time. Take care!

Sabrina kept me informed clear through the ordering

5.0
by Hferguson on Jun 09, 2022

Sabrina kept me informed clear through the ordering process. Even sent a video when my car arrived. Aly was great with the final service details!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hferguson, thanks for stopping by to leave us 5-stars. We're glad to hear Sabrina was communicative and Aly was great with the final service details! We appreciate your praise. See you next time. Best wishes!

On time as promised.

5.0
by Somimi on Jun 09, 2022

On time as promised. Vehicle was professionally cleaned. Service manager was very professional and courteous.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Somimi, thanks for stopping by to leave us 5-stars. We're glad to hear our team completed service on time as promised and our service manager is professional and courteous! We appreciate your praise. See you next time. Take care!

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