Mercedes-Benz of Gilbert

4.5

Hours of Operation

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
8:00am–7:00pm
Sunday
10:00am–5:00pm

Sales Team

Arnold Lim headshot

Arnold Lim

Sales Advisor (96 Reviews)
Dealership Experience 5 years
Milton Garcia headshot

Milton Garcia

Master Certified Sales Consultant 4.7 (87 Reviews)
Dealer Experience 16 years
Dealership Experience 4 years
Christian Harding headshot

Christian Harding

Finance Manager (68 Reviews)
Dealer Experience 25 years
Dealership Experience 5 years

Cars on the lot

292 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Gilbert are from Cars.com and DealerRater.com

295 reviews

Helpful and honest

5.0
by Dana Martin on May 12, 2022

Jonathon, Ed and Kerry were so helpful. Highly recommend this professional, honest and organized Mercedes dealer! The smooth process was not stressful and much appreciated.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I needed some warranty work completed on my Grech RV

5.0
by darrybob on May 12, 2022

I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at the dealership I spoke with during my visit was very friendly and happily provided whatever assistance I required. I highly recommend this dealership.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The salesman & sales mngr.

5.0
by GtLarry on Apr 27, 2022

The salesman & sales mngr. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Garrett was great to work with!

3.0
by mcneeleys on Apr 19, 2022

Garrett was great to work with! Not pushy, but kept options in front of us. The perfect blend! He was respectful and attentive from start to finish. The "hostess" seated in the middle of show room was attentive as well, greeting us each time we came in and offering us water and help. The finance guy, however, was a piece of work, and very hard to work with and thought it was funny to give us a hard time, even though we were in a time crunch. His interaction pushed us to consider walking away from the deal. We love the car we bought, however, the interaction with the finance department soured our experience.

Overall experience 3.0 Does not recommend this dealer.

Flew from Dallas and bought a used Lexus from Mike

5.0
by Carlos Alamo on Mar 29, 2022

Flew from Dallas and bought a used Lexus from Mike Connolly. Definitely a truly one of a kind service he provided and answered all my questions before making a decision. We agreed on a deal and even picked me up from the airport! I would HIGHLY recommend him with any used/new car purchases and he’ll make sure you’re being taken care of. Definitely my best dealership experience by far because of him!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

From start to finish, the folks over at Mercedes-Benz

5.0
by Aherrera362 on Mar 06, 2022

From start to finish, the folks over at Mercedes-Benz Gilbert not only make you feel welcomed and comfortable, but it is their number one priority to make you feel like you’re already a part of the Mercedes-Benz family. I had the immense pleasure to work with Paul Navarrette (shout out to Tim Hatem for helping me as well). If you’re in the market for a new Mercedes-Benz vehicle whether it’s now or in the future, Paul is your guy! I am now the proud owner of a brand new 2022 AMG CLA 35 coupe which I’ve had my eye on for a while and these fine people made it possible. Please don’t waste your time with any other dealerships! If you want to work with honest, trustworthy, and people with integrity, Mercedes-Benz Gilbert is the dealership for you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

They made it easy to order my new car!

5.0
by MBsrgr8 on Mar 02, 2022

They made it easy to order my new car! I am grateful to find a dealership with integrity in these days and times when dealerships seem to have lost their minds!! No “premium” charges at MB of Gilbert and the best salesman we have ever dealt with. GM and business mgr even came over to introduce themselves. Very impressive. Highly recommend!!!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Truly a pleasure!

5.0
by Rebekah515 on Feb 26, 2022

Truly a pleasure! Clif was so friendly, helpful, and easy to talk to! We didn't feel pushed around like other dealerships who insisted on showing us cars out of our price range after we said no. Clif showed us the exact car we asked for, he was the best salesman we've ever met!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

MB Gilbert is a top notch dealership.

5.0
by jbthomas0106 on Feb 23, 2022

MB Gilbert is a top notch dealership. I would highly recommend them for your next car purchase. They treat you like family and make go out of their way to make sure you made the right choice. I have purchased my last 4 cars from them because of how much I have enjoyed working with James Jayjack (car sales) and Ed (New car sales manager. I have bought a lot of cars in my life and have never came across employees like James and Ed.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Lack of support from staff, they take forever to answer

1.0
by ethansalvatore15 on Feb 19, 2022

Lack of support from staff, they take forever to answer back, and it’s surprisingly shocking to know that this is a Mercedes’ store. My family have been loyal costumers to them, but with my experience that is about to change. If you are interested in a Mercedes. I highly recommend to seek another location.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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