Mercedes-Benz of Fort Lauderdale

4.6

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–7:00pm
Sunday
12:00pm–5:00pm

Cars on the lot

164 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Mercedes-Benz of Fort Lauderdale are from Cars.com and DealerRater.com

964 reviews

Service

5.0
by Nicola Petrovani on May 22, 2022

Robert was very polite, courteous, and professional

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Nicola, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Great service

5.0
by Charlotte Wolfe on May 22, 2022

My service tech was Rudy. He is exceptional. Extremely polite and efficient. If he tells you something......that is the way it is. He is an asset to the dealership

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Charlotte, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

new car purchases

5.0
by Michelle Leon on May 22, 2022

excellent and very professional. The salesman was the best.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Michelle, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Purchase of new car

5.0
by Nagina Waters on May 22, 2022

Sales person went out Of his way to make sure I got the car /Color/spec I wanted within the time frame required.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Awesome Service Department

5.0
by Scott Patterson on May 19, 2022

The service department at Fort Lauderdale Mercedes is awesome, especially when you have a service advisor like Michael Ferraro, he is professional and is always on it. I would highly suggest anyone that owns a Mercedes to to have Michael as your service advisor. It makes owning a Mercedes a breeze and I cannot wait to get my new S580 next month.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Scott, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

Excellent service

4.0
by Jeimmy Hertz on May 19, 2022

Great service ! Costumer service is great. I been leasing my car for past 3 years with the same facility

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jeimmy, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

First visit

3.0
by Leticia on May 16, 2022

Brought my car in for the first time to get it checked out and make sure things were ok. Communication was subpar, and I spent most of the time working and didn?t realize four hours had passed. I got up to check what was going on and the front desk person was not really helpful and said I would have to wait for my sm to come back from break instead of just calling to find out. Definitely not the type of service expected at a Mercedes dealership?.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Leticia, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Fort Lauderdale take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 949-0623 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Service reply

5.0
by Robert Leahy on May 15, 2022

Seamless , efficient was not scheduled service advisor was great

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Robert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Unsurpassed in customer service

5.0
by Michael Waxer on May 14, 2022

Had my car in for some extended warranty work and William made sure everything that needed repair was taken care of. Really went the extra mile for me

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Owner

5.0
by Rocko Meyers on May 13, 2022

Excellent service. Very professional and polite. A big help in making my purchase

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Rocko, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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