Mercedes-Benz of Bellevue

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

111 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Bellevue are from Cars.com and DealerRater.com

806 reviews

Yes, it is great customer service and appointments are

5.0
by Geb on Aug 18, 2022

Yes, it is great customer service and appointments are always on time and get my car always clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Geb, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Efficient process from phone call to drop off to loaner

5.0
by bbbeusch on Aug 18, 2022

Efficient process from phone call to drop off to loaner car to pick up. Very much appreciated as I was coming from Whidbey Island to have the work done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello there! We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

I was helped by Chris at the Service front desk to

4.0
by Mei on Aug 18, 2022

I was helped by Chris at the Service front desk to schedule an appointment who was very nice and helpful. Roman the service advisor was also helpful and helped find more info on my car than I expected. The service this time was over all pleasant compared to previous times which I did not care for.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello there! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

“If you didn’t want a broken car, you should have bought

1.0
by SunNir on Aug 17, 2022

“If you didn’t want a broken car, you should have bought a new car” - Used car sales manager Bought a CPO Mercedes-Benz GLB35. Windshield was cracked. They promised to fix it when I bought the car but refused to fix it correctly when I took the car in for the repair appointment. The crack is very much visible and ruined an otherwise good car. The used car manager was rude and unreasonable Do yourself a favor and go to Mercedes-Benz of Seattle. I bought my first Mercedes from them and was a wonderful experience. I regret not going to Mercedes-Benz of Seattle

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Sunnir, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Bellevue take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Matthew Morgan our advisor was outstanding.

5.0
by Fauxheidi521 on Aug 16, 2022

Matthew Morgan our advisor was outstanding. He went above and beyond to ensure we were taken care of in every way, even when he had days off!!! Jerome and the entire team seamlessly work together to make a great dealership. What you’d expect from Mercedes’ and more!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

I brought my car in to get my 2 key fobs re-installed.

5.0
by tinalo on Aug 16, 2022

I brought my car in to get my 2 key fobs re-installed. The service consultant was very nice and knowledgeable and was able to get the service completed fairly quickly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Expensive and didn’t positive to help doing maintenance

3.0
by houhjimyiu on Aug 15, 2022

Expensive and didn’t positive to help doing maintenance even if my car A maintenance was delayed 300days.

Customer service 4.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Mercedes - Bellevue, WA - Excellent Service

5.0
by K. Peterson on Aug 13, 2022

The customer service reps for car service are absolutely phenomenal. They take care of you and your car from start to finish. They are caring, honest, incredibly knowledgeable and hard-working. I am by no means a wealthy person, but I have owned only Mercedes for over 20 years. The reason is because Mercedes makes the most outstanding, high quality vehicles, that last forever. They rarely have problems, and when they do, they?re not as expensive to fix as a lot of people think. All in all, I pay less on a Mercedes - an amazing luxury vehicle - than I would on any other high-quality vehicle. At the same time, this dealership has always taken great care of my car and me. It is like being part of a family. I so highly recommend them, that even though I have relocated to a different part of the state, I will drive almost 4 hours to have my car serviced, where they?ve always provide me with another beautiful Mercedes loaner car while I?m in town visiting. They are hands-down the best.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.

The person who was getting my car was obnoxious and very

3.0
by Franknowtash on Aug 12, 2022

The person who was getting my car was obnoxious and very hesitant to help. My service advisor is fantastic but he wasn’t there so I dealt with this person

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Great used-vehicle experience at MB of Bellevue

5.0
by ElliottM on Aug 11, 2022

I'm very happy with the treatment I received and the used vehicle I purchased at MB of Bellevue. I was shopping for an older used vehicle in a lower price range than most of the vehicles on their lot, and at no time was I made to feel like anything other than a valued customer. My salesperson, Arthur Habek, was super helpful from the moment I inquired into a couple vehicles they had for sale, thru the sales process, and even after the sale. We are very happy with the vehicle and highly recommend Mercedes-Benz of Bellevue.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Bellevue!

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