Mercedes-Benz of Bellevue

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

100 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Bellevue are from Cars.com and DealerRater.com

802 reviews

Excellent service!

5.0
by Henry Wang on Aug 24, 2022

Pretty good service! Thank you! I will recommend this to my friends.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Henry, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.

Bought a used 2018 Infiniti QX60.

1.0
by Mark M. on Aug 22, 2022

Bought a used 2018 Infiniti QX60. Really like the car but Richard the salesman promised us a second key fob as they only had one. Asked him three times if they would make it right and get us the second fob if they couldn't get it from the seller. And three times he said yes no problem. Then he comes back and says his sales manager said no. Don't make promises you can't keep Richard. Now we are out $436 for the second fob.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Mark, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 249-7391. We hope to hear from you.

Wayne is the best in service department.

5.0
by mikeji on Aug 22, 2022

Wayne is the best in service department. I used to have problems getting my car serviced, but not anymore after working with Wayne. He understands the business and customer concerns really well, and never dropped the ball when it comes to details.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Service

5.0
by Michelle Wiesmann on Aug 21, 2022

Wayne Thiessen was very knowledgeable and helpful!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Michelle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Annual HV Battery Check up

4.0
by A. Martineau on Aug 20, 2022

Annual HV battery check up. Add-ons were pushed but not required.

Customer service 5.0 Buying process 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Always great service at Mercedes of Bellevue.

5.0
by xcrounse on Aug 19, 2022

Always great service at Mercedes of Bellevue. I especially enjoy working with my service advisor, Jesus. He always goes above and beyond to keep his customers informed and happy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Yes, it is great customer service and appointments are

5.0
by Geb on Aug 18, 2022

Yes, it is great customer service and appointments are always on time and get my car always clean.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Geb, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Efficient process from phone call to drop off to loaner

5.0
by bbbeusch on Aug 18, 2022

Efficient process from phone call to drop off to loaner car to pick up. Very much appreciated as I was coming from Whidbey Island to have the work done.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello there! We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!

I was helped by Chris at the Service front desk to

4.0
by Mei on Aug 18, 2022

I was helped by Chris at the Service front desk to schedule an appointment who was very nice and helpful. Roman the service advisor was also helpful and helped find more info on my car than I expected. The service this time was over all pleasant compared to previous times which I did not care for.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hello there! Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

“If you didn’t want a broken car, you should have bought

1.0
by SunNir on Aug 17, 2022

“If you didn’t want a broken car, you should have bought a new car” - Used car sales manager Bought a CPO Mercedes-Benz GLB35. Windshield was cracked. They promised to fix it when I bought the car but refused to fix it correctly when I took the car in for the repair appointment. The crack is very much visible and ruined an otherwise good car. The used car manager was rude and unreasonable Do yourself a favor and go to Mercedes-Benz of Seattle. I bought my first Mercedes from them and was a wonderful experience. I regret not going to Mercedes-Benz of Seattle

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Sunnir, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Bellevue take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.

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