Mercedes-Benz of Bellevue

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

120 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Bellevue are from Cars.com and DealerRater.com

764 reviews

Service group at dealership is first rate.

5.0
by Carl on Aug 10, 2022

Service group at dealership is first rate. Our service advisor, Wayne Thiessen, is always helpful, knowledgeable, and committed to giving us top notch service. He has gone out of his way on several occasions to make sure that our service is thorough. We originally were working with another Mercedes dealership in the Portland area (where we leased our vehicle) to help us with our air conditioning system, which has been failing about every 4-6 months due to repeated leaks in the system lines. This problem has continued since we moved to the Seattle area. Wayne has made every effort to resolve this situation -- he has isolated the problem, and repaired it, and we are hopeful that the A/C system failures are now fully behind us. In any event, we are extremely pleased with the service and responsiveness that we have received at Mercedes-Benz of Bellevue.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Carl, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Recent service visit at Mercedes Benz of Bellevue

5.0
by Lawrence Gottlieb on Aug 09, 2022

Roman, my service manager, was fantastic. He was polite and responsive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

long hold time to get an appointment, long wait at

3.0
by dora on Aug 09, 2022

long hold time to get an appointment, long wait at checkin time. no prompt communication about the update

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hi Dora, we are deeply disappointed by your experience at Mercedes-Benz of Bellevue. If you would be willing to give us another chance in the future, please reach out to our General Manager at (425) 249-7391. We would appreciate the chance to turn your experience around.

Roman is Awesome.

5.0
by Vincent on Aug 01, 2022

Roman is Awesome. Professional and courteous. Appreciated the experience. Thank you very much . Mercedes benz 😎

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello Vincent, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Service department staff’s service were bad , Lyft

1.0
by lingwenteng on Jul 31, 2022

Service department staff’s service were bad , Lyft service were bad , very unprofessional Waiting time are forever

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

I was standing and waiting outside for more than 20minutes no car was picked me up

Justin and Erik really are the only one made me to go to

4.0
by Screechy on Jul 28, 2022

Justin and Erik really are the only one made me to go to this dealership. Thanks Erik for listening to my voice. I hope in the future u can change all staffs to become like Justin!

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

Amazing customer support

5.0
by Karen Albrecht on Jul 28, 2022

I had an urgent repair needed for my car and as a single mom, I needed a loaner car on short notice. Mercedes of Bellevue has amazing customer service. My Service Advisor, Jesus, got me a great loaner on short notice and helped me get home to take care of my family. I am so grateful for Bellevue Mercedes service department!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Karen, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

I have been a customer of Barrier Motors and Autonation

5.0
by wilderts on Jul 28, 2022

I have been a customer of Barrier Motors and Autonation Mercedes for many years. Have owned 5 Mercedes and many Volvos/Saabs. My current MB service advisor is Wayne Thiessen, whom I've known for few decades. Wayne knows the vehicles inside and out, and gives personalized service each time. What a relief to talk to someone who cares so much...in these troubled times.. Two predecessors, Ed Brown, and Chad Dobbs, were also superior techs and communicators at this dealership. Thanks so much for hiring and keeping employees like these great people !!! Tom Wilder Jr Bellevue

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Don't hesitate to call us if you ever need anything. Be safe on the road!

Cheap plastic handbrake release handle broke on 9 year

5.0
by dmpep on Jul 25, 2022

Cheap plastic handbrake release handle broke on 9 year old car. Repair completed in reasonable time within quoted estimate.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Service representative was dry quick to identify my

5.0
by beauxarts1 on Jul 24, 2022

Service representative was dry quick to identify my vehicles issue and kept me informed on progress of the work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

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