Mercedes-Benz of Bellevue

4.5

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
10:00am–7:00pm

Cars on the lot

114 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Bellevue are from Cars.com and DealerRater.com

807 reviews

Good service form Jesus

5.0
by Frank Knutsen on Sep 18, 2022

Jesus a great service coordinator and knowledgeable.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Frank, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

Great Experience, as always?

5.0
by Rachel Pasterick on Sep 18, 2022

Our service advisor Justin Purdy was terrific as always. Honest, trustworthy, and very professional. We always feel confident about his and his team?s diagnosis and recommendations for our cars. We continue to come to this location because of Justin

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Rachel, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.

Feedback

5.0
by Ernest Young on Sep 16, 2022

Had to leave my vehicle over the weekend due to shortage of people available to do repairs services. Matt was professional and provided updates when needed. Shuttle services provided for me back to my home and back to the Mercedes service center. Overall experience was really good.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

The service department correctly diagnosed an electrical

4.0
by kvonscheliha on Sep 15, 2022

The service department correctly diagnosed an electrical drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to give me the part number so I could do the work myself (I'm the rare Mercedes owner who is a do-it-yourselfer). I figured out the part number on my own, but really? Why the secrecy? The irony here is several months ago I had them do a diagnostic and that service rep happily gave me the part number of the failed part.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 249-7391. We hope to hear from you.

I was on time for my appointment, after I arrived, I

1.0
by Miracleof2001 on Sep 14, 2022

I was on time for my appointment, after I arrived, I waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no more than 1 hour, but took them 4 and half hours to complete. When they were all done and notified me to pick up my car, I waited another 25mins there before they could bring my car out. The wait time was way too long. Then , they did a free car wash on my car, when the car wash job was terribly done, I found mud foot print on the trim of my car door. Worse car wash ever I have experienced.

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.

Cars and services

4.0
by Yared Metaferia on Sep 13, 2022

It?s hard to get hold of service personnel within 5-10 minutes. Otherwise I have quality repair service and easy buying process.

Customer service 3.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

Autonation is a no negotiating store which is a good

3.0
by Caro on Sep 12, 2022

Autonation is a no negotiating store which is a good concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel like everything about it starting going down hill. Although they still have amazing employees there is not much they can do when it comes to autonations strict rules and policys. My salesman David was great to work with and he made it clear his hands are tied when it comes to the price however the sales manager on the other hand was very rude and short tempered with me in all the interactions I had with him.

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

car purchase experience

5.0
by Sung Jeon on Sep 11, 2022

Immediately greeted when entering the dealer shop. Polite help to freely explore options. Professional guidance and explanation during making decisions. Kind caring by stopping by and sharing time to casual chatting while waiting for intermediate waiting times. Overall good impression.

Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

Service for my GLC300..

5.0
by Roxana Hamilton on Sep 10, 2022

I enjoyed them Hassle free process. Very good and timely service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Best dealership around!

5.0
by Alicia on Sep 10, 2022

I can not say enough about the service I received from Arthur and the team. I would highly recommend considering buying your next new or used car from him. He treated me the way you should be treated when buying a car. He was personable, honest, and I truly appreciate how knowledgeable and patient explaining all of the bells and whistles that came with my new Mercedes. I left feeling confident about my new purchase and I LOVE my new car! I hope to do business with him again! Thanks again!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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