Mercedes-Benz of Bellevue

Jesus a great service coordinator and knowledgeable.

Our service advisor Justin Purdy was terrific as always. Honest, trustworthy, and very professional. We always feel confident about his and his team?s diagnosis and recommendations for our cars. We continue to come to this location because of Justin

Had to leave my vehicle over the weekend due to shortage of people available to do repairs services. Matt was professional and provided updates when needed. Shuttle services provided for me back to my home and back to the Mercedes service center. Overall experience was really good.

The service department correctly diagnosed an electrical drain, and disconnected the offending part per my instructions. The reason I am giving 4 starts instead of 5 is because the service rep refused to give me the part number so I could do the work myself (I'm the rare Mercedes owner who is a do-it-yourselfer). I figured out the part number on my own, but really? Why the secrecy? The irony here is several months ago I had them do a diagnostic and that service rep happily gave me the part number of the failed part.

I was on time for my appointment, after I arrived, I waited 15mins before the representative could start sitting me down for paper work. The service was for software update, normally should take no more than 1 hour, but took them 4 and half hours to complete. When they were all done and notified me to pick up my car, I waited another 25mins there before they could bring my car out. The wait time was way too long. Then , they did a free car wash on my car, when the car wash job was terribly done, I found mud foot print on the trim of my car door. Worse car wash ever I have experienced.

It?s hard to get hold of service personnel within 5-10 minutes. Otherwise I have quality repair service and easy buying process.

Autonation is a no negotiating store which is a good concept if the prices were fair to begin with. Mercedes Bellevue was my favorite dealership before it was taken over by autonation, since then I feel like everything about it starting going down hill. Although they still have amazing employees there is not much they can do when it comes to autonations strict rules and policys. My salesman David was great to work with and he made it clear his hands are tied when it comes to the price however the sales manager on the other hand was very rude and short tempered with me in all the interactions I had with him.

Immediately greeted when entering the dealer shop. Polite help to freely explore options. Professional guidance and explanation during making decisions. Kind caring by stopping by and sharing time to casual chatting while waiting for intermediate waiting times. Overall good impression.

I enjoyed them Hassle free process. Very good and timely service.

I can not say enough about the service I received from Arthur and the team. I would highly recommend considering buying your next new or used car from him. He treated me the way you should be treated when buying a car. He was personable, honest, and I truly appreciate how knowledgeable and patient explaining all of the bells and whistles that came with my new Mercedes. I left feeling confident about my new purchase and I LOVE my new car! I hope to do business with him again! Thanks again!