Mercedes-Benz of Bellevue
Hours of Operation
Cars on the lot
I purchased my lease vehicle, it was really quick and
I purchased my lease vehicle, it was really quick and easy.. Everyone was nice and helpful
Excellent customer service!
Excellent customer service! I had no doubt that my SUV would be in good hands. No sales pressure, just honest business practices in my opinion! Highly recommended!
My service representative Jesus was excellent !
My service representative Jesus was excellent ! Jesus was very kind and responsible for helping me until the car was completely fixed.
Car wa due for service A.
Car wa due for service A. Besides fluid was leaking. Service manager matthew morgan took great care of my vehicle clk 550. while I was there. He went beyond and above. He updated me the status frequently. Great people work there,
Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Great service and experience
The sales associate I worked with Arthur Habek, was wonderful - his knowledge, experience, guidance and patience through the whole process, from first walking into the dealership with just a thought of 'looking' to driving out of the dealership with my new Mercedes!
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My service representative Chris was excellent he followed
My service representative Chris was excellent he followed through and called when he said he would. He also let me know 10 minutes before the car was ready. In all cases I appreciate it.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bellevue! Feel free to stop by if you ever need any more help.
My service experience has been truly 5-star thanks to
My service experience has been truly 5-star thanks to Matt. The team goes above and beyond to ensure the vehicle is taken care of, all I can ask for.
Hi Ben, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
The people at the dealership in sales and service are
The people at the dealership in sales and service are extremely friendly and accommodating. Unfortunately I have not receive the service I would expect from Mercedes on the car itself. One nit on the sales process, when I picked up the car, it was ready for me outside in the rain - other brands/dealers had the car ready for me in the showroom. The salesperson pointed me to the in car manual but did not take time to orient me to the controls on the car or how the various apps and gadgets worked. Some features I paid extra for don't work that well - in particular the wireless charging pad - very disappointing. Air vented seats also haven't been very effective (my husband's Hyundai works better). Heads up view is not as clear to read as on previous BMW which included that feature on my particular model. As for service - An appointment for service was made on my behalf later and I wasn't aware of why I should come, just got a reminder call. However, by then I had discovered that one of the the rear Windows was malfunctioning so I brought the car in. Service diagnosis was that the glass was defective and new glass would be ordered. In addition to that, in the first week of owning the car a pebble on the highway cracked the front windshield. It took more than six months to get new glass due to supply chain issues. The fix for the windshield at the glass place severed the sensor wires and I had to go back to the dealer - the understood the issue and were accomodating. However for the appointment, I couldn't get through on their service line, callback option did not work. After calling for 4 days I finally reached a person. Meanwhile, no one had any idea about the order for the rear window glass. The car was at the dealer for several days getting the wires reset and the glass worked on, I could not get a loaner from the dealer during that visit. When I picked up the car, the rear windows was still malfunctioning. Cooincidentally I have another appointment today to get it looked at, for the third time, this time by the head service manager. Again everyone's been very nice, but the car has been a bit of a pain so far. The lease is pretty short and very expensive (had to pay extra to get regular service included). I'm kind of counting the days to the end of my lease so I can go back to a different brand :-(
Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 249-7391 to discuss what we can do to help.
Good service form Jesus
Jesus a great service coordinator and knowledgeable.
Hi Frank, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Great Experience, as always?
Our service advisor Justin Purdy was terrific as always. Honest, trustworthy, and very professional. We always feel confident about his and his team?s diagnosis and recommendations for our cars. We continue to come to this location because of Justin
Hi Rachel, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.