Mercedes-Benz of Beaverton

4.5

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Christopher Browarski headshot

Christopher Browarski

Service Advisor 4.5 (398 Reviews)
Christopher Walters headshot

Christopher Walters

Service Manager 4.7 (212 Reviews)
Norman Hunter headshot

Norman Hunter

New and Pre-Owned Sales Advisor 4.6 (178 Reviews)
Dealer Experience 24 years
Dealership Experience 8 years

Cars on the lot

171 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Mercedes-Benz of Beaverton are from Cars.com and DealerRater.com

2273 reviews

Service was great and on time to the scheduled repair.

5.0
by Nati Carrington on May 26, 2022

Service was great and on time to the scheduled repair. Nice to have the video and easy to know what’s going on in the car.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Beaverton. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Robert Olsen and the entire staff made my vehicle

5.0
by DudleyG on May 26, 2022

Robert Olsen and the entire staff made my vehicle purchase easy, informative and truly enjoyable. I got my dream car at a price that was great. The additional warranty coverage offered gave me peace of mind. I will certainly do business with him again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Price is pretty high.

4.0
by GINAA.PARK on May 25, 2022

Price is pretty high. But service is great. The shuttle, loaner car, different methods of sub transportation is convenient.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Impossible to make an appt over the phone.

1.0
by Pdx cjd on May 24, 2022

Impossible to make an appt over the phone. They simply didn’t answer the phone - with 10 tries over multiple days. We were finally able to make an appt on the site. Went on a Saturday. We were told no diagnostics, no cleaning on Saturdays. We did not appreciate the attitude at all. Not the Mercedes service we thought was normal.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

0 stars!

1.0
by HOTRUSHGRAPHICS on May 24, 2022

0 stars!! This dealership has been worse than the one that sold me this lemon. “Best engineered cars in the world” - what a joke! The lack of communication with me, my insurance company, even within their own walls seems to be absent altogether. Worst dealership experience I have EVER had!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

The service I received was absolutely terrible and ended

1.0
by Steven C. on May 24, 2022

The service I received was absolutely terrible and ended up being even dangerous! I brought my car into this dealership since it had developed a vibration after hitting a large pothole at speed. When I picked the car back up, I was told that everything is fine and that I most likely just lost a balancing weight. The service record stated that the technician took the car out for a drive and could not replicate the issue. As soon as I picked up the car, I noticed that the vibration was just as bad as it was before. I first tried to contact my service advisor (Chris) via text message. After not getting a response for a week, I then called the service department and asked for my service advisor to call me back, again with no response for a week. I contacted them again via phone and requested a call back again. And again, no response after yet another week. When I finally took my car to an independent tire shop, they put my wheels on the wheel-balancing machine and started laughing about the fact that a technician can oversee such an obvious problem. I witnessed the tires on the balancer myself and took a vidoe, and two of the wheels were bend over half an inch! In addition, they found that some of the wheel lugs were only hand tight from when Mercedes-Benz of Beaverton reinstalled the wheels! I can be glad I did not lose a wheel at highway speed after visiting this dealership. Unfortunately, the lowest rating I can give is one star. Otherwise, I would give them zero, for the quality of workmanship as well as for the interaction with the customer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

On time completion.

5.0
by JANAKPATELCPA on May 24, 2022

On time completion. Nice waiting area. And job well done. With expected price range. And happy.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Excellent service from the sales and service departments.

5.0
by BLAINETUCKER21 on May 24, 2022

Excellent service from the sales and service departments. Friendly, personal service. Very nice customer lounge. Thank you!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you, Blaine! It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Beaverton! Best Wishes, Dale Acelar (503) 296-1784 DAcelar@lithia.com

Appreciated the attention to detail to ensure the problem

5.0
by MARANGALD on May 24, 2022

Appreciated the attention to detail to ensure the problem was resolved. They made recommendations that were meant to keep the long term cost of repair down.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

Ryan communicated well during the Service A process for

3.0
by MichaelG on May 22, 2022

Ryan communicated well during the Service A process for my GLA45 AMG. One nit however: tire pressure was not up to spec when I received the car . All were low with one being over four pounds under inflated. This is a pretty easy check and makes me wonder a bit about other items that may not have been actually inspected although advertised as such.

Customer service 5.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Thank you for your feedback, Michael. We appreciate your business and our team looks forward to serving you again soon! Best Wishes, Chris Walters (503) 296-1700 CWalters@lithia.com

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