McGrath Lexus Chicago

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00pm–6:00pm
Sunday
Closed

Cars on the lot

108 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of McGrath Lexus Chicago are from Cars.com and DealerRater.com

1200 reviews

Full support for my empty tire

5.0
by Sara on Mar 31, 2022

Excellent service! Had a tire incident and missing wheel lock key, so reached out for advice/assistance. Frank was very helpful and responsive throughout the day, while I was stuck at work, advising on best steps, communicating with the parts department, ordering parts, and looking into insurance/warranty coverage on my behalf. He even offered to go out of his way to deliver me a lock key at work. I finally got to the shop in the early evening and the staff was very kind and accepting and all services were seamlessly handled. I’ve actually never felt better taken care of at an auto shop than I was yesterday (3/30/22). Thanks to all for the help! Highly recommend!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your review! We are happy to hear that Frank was able to help you get the issue with your wheel locks taken care of! We are here for you no matter the situation!

Really efficient service appointment

5.0
by Don DeRoche on Mar 31, 2022

As always the service at McGrath was excellent. I was in for my 10,000 mile check up. Making the appointment was easy, the service department was ready for me when I arrived, the service person (Manny) was efficient and helpful. All my questions were answered, the service explained and the job was done is less time than I expected. This is a terrific dealership.

Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Don, thank you for your excellent review! We are proud to be the Lexus dealership you can trust to service your vehicle.

McGrath Lexus nxh 350

5.0
by Danny hayes on Mar 31, 2022

Nicest easiest experience I have had buying a new car, from the salesman the the technology specialist teaching me all of the amazing features this car has

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Danny, thank you for choosing McGrath Lexus for your new NX350h! We're glad to hear you had an excellent experience from start to finish!

Fantastic customer service!

5.0
by Carol Rubin on Mar 29, 2022

Fantastic service! They squeezed me in today for a maintenance check even though they didn’t have time. Very good customer service! I highly recommend them.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your fantastic review, Carol! We are proud to be your Lexus Dealer.

Always a Pleasure at McGrath Lexus

5.0
by Neal Goldberg on Mar 29, 2022

It is good to know that the excellent staff at McGrath Lexus is there to assist when needed. I had my wife’s car serviced today and it is always a pleasure to work with Mark and his colleagues.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Neal, thank you for taking the time to leave our team a review! We are proud to be the dealer you can trust to service your wife's car!

Service

5.0
by Mary Lally on Mar 29, 2022

I have bought four cars from McGarth. I have them serviced by Andy Pak. And I wouldn’t let anyone else service them! My granddaughter had someone else service hers a couple of times and it was very unsatisfactory! And that won’t happen again!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your continued loyalty to McGrath Lexus! We are proud to be the dealer you trust to purchase new cars from and have them serviced!

5 Star Service!

5.0
by Lea Janae on Mar 26, 2022

I got an oil changed and was shocked my car and floor mats were cleaned! This made me so happy! The service deptartment is truly 5 stars!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

This review made us smile! We take pride in your vehicle and we're happy to hear you enjoyed a nice clean car after your visit for an oil change! Thanks for choosing McGrath Lexus!

Lexus has the best service center

5.0
by Eugene on Mar 25, 2022

Love the service center and Tony is the best. Although service is a little pricey along with everything else these days, service is great and I always wait for my car to be serviced in there comfortable waiting area. Lexus knows how to treat there customers and they are the best.

Customer service 5.0 Buying process 3.0 Quality of repair 4.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your review Eugene. You know you can expect great service each time you visit McGrath Lexus.

Made my day

5.0
by Chrissy on Mar 25, 2022

I called top of the morning to make an appointment and was able to get in, late morning. The scheduler told me I was do for more than an oil change, I was also due for my 30,000 mile service. Well, I wasn’t happy to hear that because that means “more money🤣”, but I said ok go ahead with it. Now after agreeing to this, I’m thinking 🤔 “I could have sworn I paid a lot of money last time I was at McGrath🤔”. Upon my arrival, I was greeted by Andy and I explained why I was there and some additional stuff I wanted checked out. Well Andy told me, I didn’t need any of that, I did my 30,000 mile service early (my last visit), i didn’t need an oil change, all I needed were my tires rotated. Now you know I was cheesing because my visit was not going to be an expensive one, but it gets better. Not only was Andy able to resolve my issues( sensors were going off because car was dirty) but he told me I was all set and my bill was $0 all before I could sit down good, drink my coffee and start reading my book. Isn’t God good… Andy definitely made my day.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Chrissy, we are glad to hear that Andy was able to put your mind, and wallet at ease! Our slogan lives up to the hype! We're proud to be your Lexus dealer.

Best Visit

5.0
by Leo on Mar 25, 2022

I have oftentimes missed my former dealership. However, Tony turned this around with his excellent customer service. I didn’t realize that you could get your car detailed and have other body work done on the same day as maintenance. The process was seamless, as I was able to quickly drop off my car, get a loaner, and pick it back up after everything was completed. The prices were also reasonable, given the convenient set up, and all if the customer service was excellent.

Customer service 5.0 Quality of repair 5.0 Overall facilities 3.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review! We are really happy to hear you were able to take advantage of multiple services during one visit!

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