McGrath Lexus Chicago

4.8

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00pm–6:00pm
Sunday
Closed

Cars on the lot

106 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of McGrath Lexus Chicago are from Cars.com and DealerRater.com

1200 reviews

Great service.

5.0
by Jim R on Jun 20, 2022

Service is efficient, friendly, and high/touch—and they do not recommend services that are not truly needed. They will let you know about upcoming service items, but not press you to try them fine now.

Customer service 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are thrilled to hear about your five-star experience and we appreciate you sharing! Thank you for choosing McGrath Lexus.

Best company to deal with

5.0
by Barbara Bagnuolo on Jun 17, 2022

It’s a pleasure bringing my car for check. The people are personable and helpful. They advise about any safety problems and if it is an immediate problem

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Barbara, thank you for taking the time to leave our team such an excellent review! We are proud to be your go-to Lexus dealer,

Great people, from the front desk, training, sales and

5.0
by Olgs T on Jun 14, 2022

Great people, from the front desk, training, sales and finance. Wonderful building and staff. Easy to get to. They made me feel special.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

You are our customer so you are special! Thank you for leaving us such an excellent review, we truly appreciate it! We are proud to be your Lexus Dealer.

Great dealership

5.0
by Cheri on Jun 09, 2022

Excellent service, understandable explanations and pleasant, helpful staff . Also work done efficiently and car delivered cleaned and shined up. Waiting area is comfortable and television and Wi-Fi work well.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to leave us such an excellent review. We're glad you chose McGrath Lexus of Chicago!

Great Service Experience

5.0
by Mike Ozmeral on Jun 03, 2022

My 10K-mile service experience was great. My service advisor Manny greeted me as soon as i pulled in, explained the process, showed me to the waiting area. He then came and got me when my car was ready. I was in and out in just over an hour. The whole experience was very professional. Thank you Manny and McGrath Lexus!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are thrilled to hear that Manny and our team were able to make your service visit great! Thank you for taking the time to leave us a review.

Treated like valued customer every step of the way

5.0
by JD on May 28, 2022

Treated like valued customer every step of the way! From the purchasing in 2021 TX 350. To the Sevices, oil change, tire rotation, etc. even when I needed a loaner car instead of waiting. The loaner was a 2022 RX 350!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are thrilled to hear you had a five-star experience. We appreciate your review.

It’s alright

4.0
by Gil on May 27, 2022

It was my 1st time on this location Scheduled my car for a service .. park my car but they didn’t even Know or remember if I have an appointment..I showed them the email confirmation but I have to give them my information again .. but the reason why I’m giving them a review is because I appreciate that guy the came out of the office to ask me if I needed some help and I forgot to ask his name and thank him so “I don’t know your name but if your reading this thank you so much “ McGrath Lexus of chicago

Customer service 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Gil, thank you for taking the time to leave us a review. We are sorry to hear about the miscommunication we encountered when bringing your vehicle in for service.

I love my new Lexus

5.0
by Feiwan Chen on May 20, 2022

I worked with Karyna when I went to buy my new Lexus, she is such a nice lady and try to help me as much as she could, and explain well to me, I am satisfied with her service. She is also very proactive too, because she is the first person to reach out to me.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are thrilled to hear you had an excellent experience here at McGrath Lexus! Thank you for taking the time to leave us a review. Enjoy your new Lexus!

Excellent service

5.0
by Eileen on May 03, 2022

Andy PAC has been helping me for 15 years and I am so grateful ! 5 star service and clear explanations of any issues always a pleasure to deal with him ! Thank you !!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Eileen! We are proud to be your Lexus dealer!

Reliable,Luxury,Product

5.0
by Quan on Apr 21, 2022

Truly have "Experience Amazing" Great Customer Maintenance Service and Sales since our very 1st of 6 Lexus Automotive Vehicles 2008-Current!!! If one is in search for a top of the line Automotive Machine please consider Lexus preferably McGrath of Chicago. Pure down to earth personal from Top to Bottom!!! Quan Adams Chicago

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your excellent review, Quan. We appreciate your loyalty to McGrath Lexus.

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