McGrath Honda of St. Charles

4.5

Hours of Operation

Service
Monday
7:00pm–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

224 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of McGrath Honda of St. Charles are from Cars.com and DealerRater.com

805 reviews

Exceptional experience Honda Accord Hybrid

5.0
by Agnieszka Winska on Mar 31, 2021

I have decided to write a review since the service that I have received from McGrath Honda in St. Charles was impeccable. The place is very easy to drive to and the people are very friendly and very professional. Since the first moment I stepped in to the show room I was being helped. During the whole process, I had a pleasure to be helped by Dave Kolinen and his manager, Akira Shibata. Both gentlemen were vey professional, vey knowledgeable, helpful and friendly. I was never rushed, could ask al the questions and all was explained to me. If you are in the process of looking for a car, I would highly recommend McGrath Honda in St. Charles and Dave! He is extremely personable, polite and professional. Dave provided an exceptional service and he went above and beyond to make sure I had all the information needed. He is excellent! I wanted to give all 5 stars to his manager Akira S. as well. Congratulations to you and your team of delivering great service! Thank you so much and lastly, I love my new 2021 Honda Accord Hybrid. Today after 3 weeks since purchase, I will need to refill the tank for the first time. I had no idea this car is so efficient:) With warm regards, Agnes Winska

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Agnieszka Winska, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

This is the most shady and dishonest dealer I have ever...

2.0
by Rhodesbeach1 on Mar 28, 2021

This is the most shady and dishonest dealer I have ever worked with. They hide charges in your sales contract and rush you through signing. You have to review it very carefully before signing. I’m still trying to get a refund on some hidden charges from a car I bought 5 months ago. The finance person Nelly doesn’t respond to email or return phone messages. Save your time and go someplace else!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Rhodesbeach1, We've brought this to the attention of our management team. Nelly does not work here anymore, hasn't for a few months. If you could please reach out to us with the proper name so that we can look into this. There is no name in our system by the name Rhodesbeach1. Thanks

Please email me at RhodesBeach1@gmail.com and I will give you my Info. Thank you.

These people play more games than any dealer I've ever...

1.2
by kcorkill on Mar 25, 2021

These people play more games than any dealer I've ever experienced. Their way of doing business sets a new low. I would avoid them at all costs. They lie straight to your face and then try to tuck in thousands of extra costs and try to get you to sign without a chance to read the paperwork.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to leave us a feedback in regards to your recent visit. The sales person you mentioned in your review has not worked here in months. Your concerns are important to us, and would love to have them addressed. Please feel free to give us a call at 630 443 6400 to discuss. Thanks!

Shady Selling Tactics and Tons of Fees

1.7
by BassFishin on Mar 19, 2021

------ First they told me my bank loan prequal wasn't good...it was only "best case scenario". They could give me a "good deal" with another bank at a slightly higher rate. Called my bank up and the dealership never went with my prequal app, they submitted a whole new separate loan app with different info so they could trick me into a higher rate with their bank. So they lied about that. ------ Then AFTER I had purchased the vehicle, they said it only came with one key. "Used cars usually only come with one key" they told me. I could always purchase a new key for a few hundred dollars. I had just purchased a Honda certified vehicle from a large dealership, not some beater car from some guy on Craigslist. I made a stink and then the sales guy goes around the corner and only a minute later, no joke, comes back with the second key with the dealer car ID tag, same as the first key. They had the second key the entire time and were probably going to try and sell it back to me. ------ There were other numbers games, high fees and sales stuff you could expect from going to a dealership but the above two points were pretty egregious and ruined the entire buying experience.

Customer service 2.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Bassfishin, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 443-6400. We look forward to hearing from you.

Aldo, George, and Dave THANK YOU for the OUTSTANDING...

5.0
by rebeccao on Mar 18, 2021

Aldo, George, and Dave THANK YOU for the OUTSTANDING CUSTOMER SERVICE, and working diligently to put me into my new SUV. I will definitely recommend McGrath Honda to everyone I know.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Rebeccao, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles!

What a great experience at McGrath Honda St. Charles!...

5.0
by Larry T on Mar 13, 2021

What a great experience at McGrath Honda St. Charles! Emily Gregorson assisted me in every step of the buying process, and was attentive to every detail of my vehicle needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Larry T, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

Fantastic experience

5.0
by Larry T on Mar 13, 2021

Emily Gregorson made my buying experience particularly smooth and enjoyable. She was extremely attentive to details and helped me make a great deal. The whole experience was pleasantly unlike any other I'd experienced in the past.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Larry T, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Top-notch service at McGrath Honda of St. Charles. Nate...

5.0
by a.balkas on Mar 09, 2021

Top-notch service at McGrath Honda of St. Charles. Nate Petersen and team were truly a pleasure to work with. I found the staff to be detail-oriented and genuinely friendly. There's a great atmosphere at the dealership that I haven't experience anywhere else.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

A.balkas, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

Amazing people there!Never did I feel as if the staff...

5.0
by July22am on Mar 09, 2021

Amazing people there! Never did I feel as if the staff was like “traditional” dealership. I walked around felt completely comfortable. Sometimes there’s that “get me outta here” feeling at pressure dealerships however at McGrath Honda of St Charles it felt the opposite! Sales rep was informative and understanding of my needs! I just purchased my 2nd Odyssey!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jose Barrera

5.0
by Jeanna H. McGinnis on Mar 08, 2021

My experience with McGrath Honda of St. Charles, was the best experience I have ever had in purchasing a new car. After a phone conversation with Akira Shibata, my husband and I decided that Akira was someone that we would like to meet in person, and complete our new car purchase. After we arrived at McGrath, we were greeted by Akira, and introduced to Jose Barrera. Jose was our sales consultant. Jose was extremely personable, polite, and most importantly professional. His genuine interest in making sure that we were completely satisfied, was thoroughly evident, during the entire transaction. All of our questions were addressed, in addition to him giving us information that we hadn't even considered. The final step in our purchase, was with Sidney Thompson. Sidney made a major financial transaction, as painless and smooth as it could have been. I congratulate MCGRATH HONDA OF ST.CHARLES, on providing us with such a GREAT TEAM, for this major purchase. Finally, I Love my 2020 Honda CRV, Hybrid, touring SUV. I'm looking forward to using and recommending MCGRATH HONDA for many years to come.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jeanna H. Mcginnis, thank you so much for your positive comments about Mcgrath Honda Of St. Charles! If you have any further questions, please give us a call. We're always happy to help!

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