McGrath Honda of St. Charles

4.5

Hours of Operation

Service
Monday
7:00pm–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

221 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of McGrath Honda of St. Charles are from Cars.com and DealerRater.com

804 reviews

Very nice people and great shopping experience

4.7
by Wenfeng Peng on Jun 09, 2021

I went to the McGrath Honda at St Charles to see a used car after work and had the opportunity to talk to Gorge and Travis. They are the nicest people on earth, knowledgeable, patient, honest and friendly and thanks for their help I was able to make a quick decision to purchase the car. I was so impressed by the hospitality I received there and I would have given the overall experience a 5-star rating had the web advertising stated that this vehicle had only one key fob.

Customer service 5.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wenfeng Peng, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

McGrath Honda StC appreciates good customers and will...

5.0
by Whull on May 24, 2021

McGrath Honda StC appreciates good customers and will work for you. I live just a few miles from the dealership (Geneva) and want a good service relationship with my local dealer for a worry free experience. McGrath Honda of Saint Charles gives me that worry free experience. I brought my Accord here for service for the last three years and they showed their appreciation by helping me trade in my 2013 Accord Sport for a new 2021 Accord EX-L. Where I try to go the extra mile to be a good customer, they also go the extra mile for they’re customers. Honesty moment - these guys are car salesmen selling cars. If you don’t like the sales experience or don’t have time for it, shop online. It’s 2021 guys, you have options. But if you value face to face business, these guys will (safely) do business with you in their store and they will take care of you. Shoutout to Darek in sales and David in finance for the hookup. ALSO - I’ve heard rumors of a NEW facility for these guys coming this year. Can’t wait to get my new Accord serviced there!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Whull, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This dealer is by far the most deceptive that I've...

1.0
by matt.manley on May 19, 2021

This dealer is by far the most deceptive that I've encountered. This is the 9th new car I've purchased and the 5th Honda product. We started with an agreed price from an internet offer, and they hid $695 for accessories and $800 for a key FOB replacement plan into our payments without a clear breakdown on the purchase agreement. We never asked for accessories and clearly declined the key FOB replacement plan when offered. You will need a calculator and good math skills to calculate the taxes and do a thorough review. At the end of the deal, they said that they couldn't find the second key FOB and told us to come back one week later to get it. After we demanded something in writing to prove that they owed us the key, they went to the back, got the key and gave it to us. Finally, we could only get the $800 key FOB replacement plan refunded after 8 weeks of consistently calling/emailing them and ultimately had to open a dispute with the credit card we used for part of the down payment. Avoid this dealer.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi Matt.manley, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (630) 443-6400.

Max Lizotte is a relaxed seller and made the car buying...

5.0
by LJB on May 05, 2021

Max Lizotte is a relaxed seller and made the car buying experience as easy for me as possible. I never felt pressured and I appreciate it.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Ljb, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles! If you have any further questions, please give us a call. We're always happy to help!

Friendly, knowledgeable and honest.Great experience all...

5.0
by djbach on May 05, 2021

Friendly, knowledgeable and honest. Great experience all around. Was prepared and on time for our appointment, thoroughly answered all questions, did not feel rushed or pressured.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Djbach, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles. If you have any further questions, please give us a call. We're always happy to help!

I'd give them a poor rating on social media & Honda...

1.0
by jerry on Apr 27, 2021

I'd give them a poor rating on social media & Honda questionnaire WATCH OUT FOR MISLEADING PRICE QUOTES AS "ANY DEALER INSTALLED OPTIONS" IS A RED FLAG TO THE TUNE OF $695 that they say they can't remove WHAT A JOKE SKIP THIS HONDA DEALER MY FRIEND JERI SPENT OVER 5+ HOURS ARM WRESTLING WITH SALES STAFF & FINANCE I WOULD HAVBE WALKED RATHER THAN BUY ACCORD TOURING CITY HONDA HAD SAME UNIT & WOULD HAVE BEEN A LOT SMOOTHER DEAL Do you have time to stop in today to experience this vehicle in person? What time works best for you? I can also get you set up for Monday if that works best. YOUR HONDA: 2021 Honda Accord Hybrid PACKAGE: Touring TRANSMISSION: 1-Speed CVT w/OD VIN #: 1HGCV3F93MA005541 COLOR: Gray Pearl MSRP: 37,590 Your McGrath Price: $32,102 Destination and Delivery is included! Price Quotes are Valid for 3 Business Days Your Extra Fees at McGrath Honda of St. Charles: Taxes (based on county you live) $326 for new plates or $200 to transfer $303.60 for IL Document Fee Any Dealer Installed Options Additional $395 for 2021 model colors listed below: Pacific Pewter Metallic, Radiant Red Metallic, Sonic Gray Pearl, Steel Sapphire Metallic, Platinum White Pearl Active

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Aldo Mendoza was a great salesman. He took care of me...

5.0
by ml on Apr 23, 2021

Aldo Mendoza was a great salesman. He took care of me throughout the process and I was very happy with him. I appreciated being able to text with him.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Everyone here was so helpful, not pushy at all and really...

5.0
by Jackiekim9981 on Apr 21, 2021

Everyone here was so helpful, not pushy at all and really helped me understand everything. Thank you to Johan, I hope everyone comes here for their cars.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jackiekim9981, thank you for your kind review; we are happy to pass along your comments to the team here at Mcgrath Honda Of St. Charles!

Excellent experiencing buying my new Honda Passport with...

5.0
by agilitycairn on Apr 05, 2021

Excellent experiencing buying my new Honda Passport with salesman Derek Smorczewski. Very professional and informative but not at all "pushy". If you're in the market for a Honda, go to McGrath and ask for Derek.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Agilitycairn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

Exceptional experience Honda Accord Hybrid

5.0
by Agnieszka Winska on Mar 31, 2021

I have decided to write a review since the service that I have received from McGrath Honda in St. Charles was impeccable. The place is very easy to drive to and the people are very friendly and very professional. Since the first moment I stepped in to the show room I was being helped. During the whole process, I had a pleasure to be helped by Dave Kolinen and his manager, Akira Shibata. Both gentlemen were vey professional, vey knowledgeable, helpful and friendly. I was never rushed, could ask al the questions and all was explained to me. If you are in the process of looking for a car, I would highly recommend McGrath Honda in St. Charles and Dave! He is extremely personable, polite and professional. Dave provided an exceptional service and he went above and beyond to make sure I had all the information needed. He is excellent! I wanted to give all 5 stars to his manager Akira S. as well. Congratulations to you and your team of delivering great service! Thank you so much and lastly, I love my new 2021 Honda Accord Hybrid. Today after 3 weeks since purchase, I will need to refill the tank for the first time. I had no idea this car is so efficient:) With warm regards, Agnes Winska

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Agnieszka Winska, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mcgrath Honda Of St. Charles.

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