McGrath Honda of St. Charles

4.5

Hours of Operation

Service
Monday
7:00pm–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–6:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

209 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of McGrath Honda of St. Charles are from Cars.com and DealerRater.com

799 reviews

If you’re going to look at cars at McGrath Honda in...

5.0
by jimbodoll on Dec 04, 2021

If you’re going to look at cars at McGrath Honda in St.Charles be sure to ask for Darek Smorczewski. A great salesman who will help you with every step of the process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

How a Big Honda Dealer treats out of towners!

2.0
by David on Dec 03, 2021

I drove a hour and a half to this dealership to look at a 2017 Nissan Rogue SL because it was priced good for the low miles that were on it. Everything went pretty good and I left with the vehicle about 3 hours later. On the way home I heard a noise coming from the passenger side rear wheel that I thought might be tire noise or from the road. Two days later I took it to a mechanic where I live and they told me it was a bad wheel bearing. Now I know the dealerships shop should of caught this before putting it on the lot, but they want me to drive it all the way back there so they can inspect it instead of taking my word for it! I didnt buy their $1500 dollar warranty so its going to be $550 out of my pocket! Pretty sad how a big Honda dealer treats someone not from the area!! Lesson learned, stay away from Chicago area dealers!!

Customer service 3.0 Buying process 3.0 Quality of repair 2.0 Overall facilities 3.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.

Happy with Honda

5.0
by SteveR on Dec 01, 2021

I purchased my 2021 Honda Accord from McGrath Honda of St Charles. I was looking for one for a while and no one seemed to have the color I wanted. I stopped in the dealership and told them what I was looking for. There was a wait, but Nate P. explained the situation and what they can do. I was shocked to find out they could have it in weeks. With the car market being the way that it is lately, I was amazed. They had it ready for me for a test drive a couple weeks later. They advised me that it was in and I scheduled a test drive with Jose E. Jose was a complete pro. Made me feel like a VIP. Nate P worked up the numbers and I was very happy with the pricing they offered. It was well below what I was hearing from other dealerships. Needless to say I made the purchase. The GM Dustin J made it a point to meet with me and make sure the transaction went as smooth as possible. Been getting compliments on the car ever since.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Derick Smorz Our sales person was very pleasant and...

5.0
by Joe & Rosemarie De Lascio on Nov 30, 2021

Derick Smorz Our sales person was very pleasant and took time to inform us on all the components in our new car. I would recommend Honda St Charles and Derick

Overall experience 5.0 Does recommend this dealer.

Very patient, thorough, staff. Followed through and...

5.0
by GenevaFam on Nov 29, 2021

Very patient, thorough, staff. Followed through and provided the vehicle and price we were seeking. Our fourth Honda from McGrath.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I am still in awe of what great customer service I...

5.0
by Craryparker on Nov 19, 2021

I am still in awe of what great customer service I received here. They were truly able to help me decide on a vehicle that fit my lifestyle and future plans. Tom was able to help make me feel comfortable and positive about the car I purchased. Shane was so down to earth and overall a great guy to help with all the questions you have. The man makes you feel right at home and excels at what he does! Thanks again for all you guys do! Such a great start to a long term relationship!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everybody at the dealer was so helpful Jose Lozano and...

5.0
by Tletzter on Nov 05, 2021

Everybody at the dealer was so helpful Jose Lozano and Dave grocer along with George the manager were great I will come back again and again

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Over the years, our family has purchased over six...

5.0
by MaryAnne on Nov 04, 2021

Over the years, our family has purchased over six vehicles from McGrath. We have never been disappointed in the product, the sales department (Derek is the best!) or the service. Highly recommend

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

The worst dealer by far. Avoid at all cost. Don't

1.0
by Michael J on Nov 02, 2021

I have purchased many cars through my life so far. This dealer is the worst by far. I came in for a good deal and by the time I finished, I found myself $2500 more than what I wanted to be. Addition of accessories and lowing the value of my trade. That is not the worst yet. I went in to sign the documents and the original price of the car went up by $5000 more, expecting for the buyer to sign without looking at the numbers. Still after another hassle it was fixed. The worst came after I got the car, they called me they want bring the car back and wanted to cancel the deal and they will report the car stolen after I fully paid the car and the loan. The worst people to deal with especially Alex the Finance Manager. Don't buy from them no matter good the deal. After I signed the agreed on price it took them more than 4 hours to complete the document. And totally ignore me when I called during the week to resolve the issue. I would not go there even if they give me a million dollar.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

My advice to you is to not buy a vehicle from this...

1.0
by ShannonH13 on Oct 30, 2021

My advice to you is to not buy a vehicle from this dealership. I recently purchased an older model Jeep and 2 days after getting it home it had starting issues. We literally had to have it towed out of our garage the next week. I fully knew we would be taking a risk buying a 2007 vehicle but not 2 days later. The dealership did not do anything to help us. They claimed they could not find the problem other than a fuse after keeping it a week. We got an expensive tow bill to pay as they would only comp us for the fuse. We got it home and it immediately started doing the problem we had it serviced for. The problem they "said" they couldn't replicate. I am so incredibly disappointed. I have wanted a Jeep for over 20 years and unfortunately had to look at the older ones to be able to afford one. I bought this vehicle by myself and was talked into putting $2000 down of my savings into this $16,000 vehicle only to have it fail 2 days later. And then end up with a $200 tow bill 2 weeks later. If this was months out from the purchase I would feel differently. They want to sell cars and wipe their hands after that. So sad. I feel duped and they stood up to the sleazy car dealership reputation that is out there. The listing on the vehicle was also not advertised accurately. I drove over an hour from my home to go see it. It claimed the vehicle had no damage (a back bumper had a large, severe dent) would come with a hard and soft top (it only had the hard top) all interior mats (it had none) and stated nothing about a busted fog light. Even after all of the cosmetic inaccuracies, I decided to buy the vehicle and replace that ourselves. My dealer flat out told me they copy and paste descriptions. I should have known better by that point. My stupid mistake. I was also given 1 page out of 9 pages of the 3 month warranty I would receive for "big" stuff they would cover. I honestly think they left that out intentionally and had to go back and have it printed out in its entirety. The fun of a Jeep is taking the top and doors off. All 4 doors are seized and will not come off. They will not help with this. Again, cosmetic and we can have it done elsewhere, but very disappointing that they want nothing to do with you after you purchase a vehicle. Beware!

Overall experience 1.0 Does not recommend this dealer.
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