McGrath Acura of Chicago

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

66 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of McGrath Acura of Chicago are from Cars.com and DealerRater.com

370 reviews

The service staff was courteous, accommodating and...

5.0
by Outgolfing1 on Jul 03, 2021

The service staff was courteous, accommodating and professional. The service was done quickly and I didn’t have to wait very long.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Guillermo helped me and was very friendly and...

5.0
by Celeste.a.martine on Jun 26, 2021

Guillermo helped me and was very friendly and understanding ! They were willing to work with me and I was able to find the perfect vehicle !

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Joe Levigne has a very very excellent customer service....

4.8
by A Alonzo on Jun 24, 2021

Joe Levigne has a very very excellent customer service. He managed to accommodate me today when I realized that I won’t be able to make it on Friday… He informed me in detail what’s going to happen on the B12 service minder… Thanks Joe…

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent services ,I appreciate for the service rendered...

5.0
by Edward kakule on Jun 16, 2021

Excellent services ,I appreciate for the service rendered to me. I have liked the place and the way work is done and the customer care

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great service this morning...Joe L. was excellent service...

5.0
by jlodmo on Jun 12, 2021

Great service this morning...Joe L. was excellent service provider....liked the app that kept me updated on service status! Aaa aaaa saaa aaa aaa

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Good service

5.0
by Albert on Jun 06, 2021

Sam did a great job servicing my TLX, swapping my battery and running diagnostics on my AC. Only thing would have been to find another way to check the warranty on the battery since it was a genuine Acura part replaced ~3 years ago.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Great Service

5.0
by Dave on Jun 01, 2021

I took my car for an oil change and maintenance check. Service was pretty quick and they were very helpful. I would definitely recommend McGrath Acura.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Oil change

5.0
by Remoh Robert on Jun 01, 2021

I was in and out in less time than expected, plus they washed my car. The staff was courteous and professional. I’ll definitely remain a customer.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Acura RDX

5.0
by Thomas on May 27, 2021

Thomas was great through the whole process. He was very knowledgeable about the car. When we came to pick up the vehicle he made everything very easy. He was not a pushy car salesman. I would recommend McGrath and Thomas.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

I tried to get my 3rd Acura RDX. Even though this was my...

1.0
by Bruce on May 23, 2021

I tried to get my 3rd Acura RDX. Even though this was my 2nd car from the same dealer. It turns out that the 2021 Acura RDX runs mostly through my phone via Apple CarPlay, which would not be obvious from any test drive, because who plugs in their iphone to see that the car works through your phone. Worst of all they knew a limit and I get a “Failed To Import All. Only The First xxxx Contacts were imported” Who wants that FAILURE notice every time you plug it in and who knows how many contacts are cut off. In my opinion my car should not be a clumsy extension cord to my Iphone that switches on and off by itself. They had yet to go over how the car works and it’s been over 3 weeks of frustrating back-and-forth that could have been resolved in the first few hours. I now have three pages of issues not yet addressed. Despite failure of management, I eventually went strait to the service guy who worked it out with me immediately. We walked in to do our paperwork first while they were bringing the car around and we got the car and all IMMEDIATELY found the limit with Iphone which runs much of the car. I promptly asked to reverse the transaction, and also the next day, and ever since. Eventually I accepted THEIR terms to undo their deal and I PAY THEM! BUT WHEN I AGREED THEY REFUSED THEIR OWN DEAL. I tried to unwind or buy back my 2016 but they sold it rather than work out the problem. There is not enough time to put BAD ON TOP OF BAD. What happened to customer loyalty? AND THEN REFUSING THEIR OWN DEAL will stand up as a warning. How will they treat me with service for the next 6 years? I repeatedly asked if I could just go back to using their waiting “Zen room” but they clearly need that time of their own. I have yet to hear back from them. Bad Carma.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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