McGrath Acura of Chicago

We had a wonderful experience at the dealership, buying our new car. Everyone was professional and considerate! It was great to be able to drive away with confidence.

First visit to dealer to get my first oil change on used new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from windshield wiper blades, cabin filters, tire rotations , and etc. With charges ranging over $300. I was like how often should you change those , she’s like every 15,000 miles. I’m like my car has 18,000, I just bought it I’ve used 5,000mi. So I declined, I declined everything but the oil change, which seemed kinda shocking to her. However I waited so long. It took 2 hours. It was supposed to come with a complimentary wash, but they said I would have to wait longer for that because they are backed up, so of course I didn’t wait. Buddy bear is around the corner from my house. Long story short I will be a faithful jiffy lube customer!

Brought car in for service today. Met by friendly people right away. Sam was excellent in keeping me posted on the progress.

Excellent service! Better than going to non Acura service center using generic one part fits all vehicles. Local service garages are no cheaper than Mcgraph Acura! If you want the service done correctly use Mcgraph Acura! Money well spent! If you are buying a high end luxury SUV! Don’t cheap out going to local service garages generally don’t use genuine Acura parts resulting more frequent visits to the service garages! My recommendation is to spend the excess money!

Sales personnel Orlando Rocha was excellent, he listened and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for shot'

Do not waste your time or money bringing your car here for an oil change. I usually go to my local shop for an oil change at half the price. But I needed a recall repair so I asked them to do both at the same time. I was quoted 1 hour total on the phone, plus extra time for the car wash. 2 hours later, the repair/oil change were done but it would be another 40 minutes for a car wash.

Our family has purchased two vehicles from McGrath. You can't beat their prices and service. I I recently took our vehicle in for service. I called and was given an immediate appointment. They are very organized. I was assigned a service rep "Sam" who took in my vehicle, had a loaner waiting and explained everything to me in detail. I was given constant updates by text. I had a concern about my wheels that was immediately addressed by Dana, Justin and Sam. The services I received were above my expectations. Thank you to the entire customer service team. I will never go anywhere else.

Be very careful when going to this dealership - they will charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize you’ve been overcharged by random charges they’ll make up on the whim! Just beware! You’ll end up calling them multiple times everyday and basically receive no answers or a legit explanation and be stuck with the vehicle.

Timely and excellent service. Good communication. Highly recommended. Will certainly return for additional work as needed.

Great Customer service and friendly people working there. I purchased vehicle with them and I can highly recommend this dealership to anyone ! Purchase was smooth and flexible.