McGrath Acura of Chicago

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

69 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of McGrath Acura of Chicago are from Cars.com and DealerRater.com

370 reviews

Great communication, quality work done quickly! Felt like...

5.0
by frankiecallo on Jan 10, 2022

Great communication, quality work done quickly! Felt like I knew what was going on every step of the way! Overall Outstanding customer service! Highly recommended!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Frankie, Thank you for trusting our team with your vehicle!

Professional, courteous. The waiting areas and bathroom...

5.0
by sgroovy on Jan 07, 2022

Professional, courteous. The waiting areas and bathroom are super clean/comfortable. Staff wonderful and Prompt.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

I found these folks to be courteous professional timely...

5.0
by Billenters on Jan 05, 2022

I found these folks to be courteous professional timely expensive competent. The hot chocolate wasn’t bad eithet

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

I've been a customer for almost a decade. They provide...

5.0
by Cfvarela23 on Jan 02, 2022

I've been a customer for almost a decade. They provide the best service on the very visit. I highly recommend them.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

Wonderful service very respectful curtiois and...

5.0
by edwinortiz124.eo on Dec 31, 2021

Wonderful service very respectful curtiois and professional support I love that they keep checking on me and keep me aware of the process

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

They were helpful in servicing my vehicle per my request....

5.0
by Shon on Dec 23, 2021

They were helpful in servicing my vehicle per my request. I had no problems or concerns.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

Jason and the staff at McGrath Accura got me in and out...

5.0
by Alan on Dec 15, 2021

Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

You do the math!

5.0
by Long time McGrath customer on Dec 11, 2021

Maria the salesperson was great!You have to watch the math as they say at McGrath,you do the math.The manager wanted to charge 3 thousand dollars for documentation fees! I told Maria what I would pay and she got me that price.

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your review!

Would not recommend. Took my car in about 2 years ago for...

1.0
by Parson Brown on Dec 09, 2021

Would not recommend. Took my car in about 2 years ago for an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a break from them for my next maintenance but decided to come back for another oil change. After waiting 3 hours (and I made a reservation in advance) they tell me I need a new oil pump (in addition to more stuff). My car never leaked oil, until after that visit. Red flag #2....Not to mention during the inspection they failed to recommend new tires and a headlight (which I knew I needed). Red flag #3....Fool me once, shame on you, fool me twice and thrice..... Never going back again

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Great service and service manager but needs better WiFi...

4.0
by Mike on Nov 20, 2021

Great service and service manager but needs better WiFi for customers. Also should upgrade amenities for customers.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review!

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