McGrath Acura of Chicago

Great communication, quality work done quickly! Felt like I knew what was going on every step of the way! Overall Outstanding customer service! Highly recommended!

Professional, courteous. The waiting areas and bathroom are super clean/comfortable. Staff wonderful and Prompt.

I found these folks to be courteous professional timely expensive competent. The hot chocolate wasn’t bad eithet

I've been a customer for almost a decade. They provide the best service on the very visit. I highly recommend them.

Wonderful service very respectful curtiois and professional support I love that they keep checking on me and keep me aware of the process

They were helpful in servicing my vehicle per my request. I had no problems or concerns.

Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !!

Maria the salesperson was great!You have to watch the math as they say at McGrath,you do the math.The manager wanted to charge 3 thousand dollars for documentation fees! I told Maria what I would pay and she got me that price.

Would not recommend. Took my car in about 2 years ago for an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a break from them for my next maintenance but decided to come back for another oil change. After waiting 3 hours (and I made a reservation in advance) they tell me I need a new oil pump (in addition to more stuff). My car never leaked oil, until after that visit. Red flag #2....Not to mention during the inspection they failed to recommend new tires and a headlight (which I knew I needed). Red flag #3....Fool me once, shame on you, fool me twice and thrice..... Never going back again

Great service and service manager but needs better WiFi for customers. Also should upgrade amenities for customers.