McGrath Acura of Chicago
Hours of Operation
Cars on the lot
I always have a great experience here. They are friendly, polite, professional, they stay in communication about the progress of your car and inspection, and the dealership is clean and comfortable. I will continue to bring my car back here.
Their service is always top notch. I've never had an issue or complaint. Service has been professional and timely. The location is beautiful inside, with nice amenities and the seating is comfortable.
Stranded After Service
My total experience was less than stellar. The advisor did a good job of getting me a loaner car and having my truck cleaned when it was ready for pick up. While picking up my car, I noticed a problem immediately, my trunk would not open. I told the advisor and he got it to work. He said he had a “special touch”. He should have had a mechanic check my truck. I told him that this was one of the problems I was having when I bought my truck in for repairs. This problem continued to happen over the weekend, after I left the dealership Two days later, my truck wouldn’t start. I was stranded in the south suburbs. I had to get a jump. I took my truck to have the battery and alternator checked. It turns out that my truck needed a battery. Now the trunk opens just fine. I am not happy with the total service experience from this dealership.
Brought the car in due to recurring problems with the
Brought the car in due to recurring problems with the steering, after having the steering worked on twice unsatisfactorily by a Goodyear repair shop. After a short wait we were invited into the office of Carlos Rangel, who listened carefully as we explained the entire history of the steering problems, and the previous unsuccessful and redundant repair attempts by others. When we were done Carlos arranged a ride home for us. The next day we received an email detailing the results of their inspection, diagnosis, and cost estimate, complete with a video of the car up on the lift with technician Ignacio B. pointing out the sources of fluid leakage and other damaged parts. Carlos called to discuss the options of doing the repairs with cheaper but more readily available aftermarket parts versus having a longer wait for original manufacturer’s parts, which might take two months or more to arrive. After considering overnight whether to get the 19-year-old car repaired at all, we called back the next day and told them to go ahead and order the better quality parts. Not expecting a status update for at least a month, we were delighted to hear from Carlos after only three weeks with the news that the parts had arrived and Ignacio would have it fixed and test-driven in a day or two. The service was excellent all around, and now we hope to keep driving it another two or three years. I will return to McGrath Acura for any future work.
I was at the shop for driver side airbag + oil chg
This service shop is staffed by friendly and very knowledgeable technicians . Shop is very clean which makes the visit a pleasant experience. Looking forward to my next visit.
Thomas is great!
Thomas is great! This dealer is friendly and will assist you. The dealership is nice and the people are respectful.
As soon as I walked in the door I felt like this was the
As soon as I walked in the door I felt like this was the place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla grabbed the keys to a beautiful car and as east as that, I bought the car! The rest of the process was very professional and I was pampered while I waited to sign all the paperwork. I was extremely happy with the price and the interest rate Mr. Halloran found for me and I couldn’t be any happier with my new car!! I will always recommend McGrath auto dealership to anyone I know who is looking to buy a car with experts!
Excellent Service … I would come back again again
Very … friendly ! I felt that they took good care of my car and was very prompt ! I would recommend this place to everyone ! Great Service !
Every time I need to take my vehicle to McGrath Acura
Every time I need to take my vehicle to McGrath Acura Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team !!
Great customer service good knowledge about my car they
Great customer service good knowledge about my car they inform me thru my mobile phone