McGrath Acura of Chicago

4.3

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–6:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

65 cars available See all Cars

Dealership reviews

4.3
Rating and reviews of McGrath Acura of Chicago are from Cars.com and DealerRater.com

366 reviews

I was at the shop for driver side airbag + oil chg

4.0
by Nelson G. on Aug 11, 2022

This service shop is staffed by friendly and very knowledgeable technicians . Shop is very clean which makes the visit a pleasant experience. Looking forward to my next visit.

Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

Thomas is great!

5.0
by Kaycouch1996 on Jul 30, 2022

Thomas is great! This dealer is friendly and will assist you. The dealership is nice and the people are respectful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

As soon as I walked in the door I felt like this was the

5.0
by Farej01 on Jul 27, 2022

As soon as I walked in the door I felt like this was the place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla grabbed the keys to a beautiful car and as east as that, I bought the car! The rest of the process was very professional and I was pampered while I waited to sign all the paperwork. I was extremely happy with the price and the interest rate Mr. Halloran found for me and I couldn’t be any happier with my new car!! I will always recommend McGrath auto dealership to anyone I know who is looking to buy a car with experts!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Excellent Service … I would come back again again

5.0
by Felicia K. Pinklyn on Jul 27, 2022

Very … friendly ! I felt that they took good care of my car and was very prompt ! I would recommend this place to everyone ! Great Service !

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Every time I need to take my vehicle to McGrath Acura

5.0
by nicoledaley8 on Jul 24, 2022

Every time I need to take my vehicle to McGrath Acura Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team !!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Great customer service good knowledge about my car they

5.0
by Modesto Monet on Jul 21, 2022

Great customer service good knowledge about my car they inform me thru my mobile phone

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

I had the same representative last time in the fall.

5.0
by Sunshine on Jun 16, 2022

I had the same representative last time in the fall. His name was Sam. He was great in that he told me what my car needed. I was very satisfied

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for leaving Sam, and our dealership a five star review! We are proud to be your Acura dealer!

Extremely happy and satisfied with my experience

Fast/quality service - Give Johnny a raise

5.0
by Ryan on Jun 14, 2022

Johnny was extremely helpful and made sure appropriate/timely steps were taken for a parts request so I didn’t spend all day at the shop. Give that guy a raise.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We're happy to hear that Johnny was able to take such great care of you and your vehicle! Thank you for leaving us an excellent review, we appreciate it!

Honest and Easygoing

5.0
by Lorna on Jun 09, 2022

Today my service rep was Sam. Usually I insist on Joe. But Sam was pleasant and professional. Though my parts were not in stock it was handled professionally.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to leave us such an excellent review! We are proud to be your dealership.

Payoff of my trade in

1.0
by Denise on Jun 01, 2022

I have bought 3 cars from this deals in the last 7 years and I referral who purchased one with cash. I traded a 2018 RDX for a 2022 on April.25,2022. Since then I have been begging everyone I could talk to and making trips to dealership to get my deal straight and pay off my car. After several attempts of speaking with Albert, Mark, Luke and anyone else I could talked to and begging them before the 30 day late window that would affect my credit Luke on Friday the 28th of May he finally sent a tracking number that stated label created for UPS. On May 30 after Acura financial kept calling me I made the May payment online for the car I traded in April. As of today June 1,2022 the check is still in the finance companies mailroom and not posted. If I had not made that payment my credit report would have taken a hit. I've been trying to speak with a GM bit to no avail. I am in the process of going to the media cause this dealership is a fraud and they can't even change my oil on another car for me.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further.

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