McDavid Ford

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

148 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of McDavid Ford are from Cars.com and DealerRater.com

986 reviews

Worst experience I have ever had with any dealership....

1.8
by Don on Oct 10, 2020

Worst experience I have ever had with any dealership. The finance woman was very unprofessional and rude. She called my company and asked the employee who answered the phone if we could "Cut" a check for $50K. She was told that they couldn't answer that question. This information did not need to be disseminated to the entire staff, i.e., that I was paying cash for a new truck. I complained to the salesman and the "Customer relations manager" who both tried to lie about this very unprofessional conduct and say it was Tele-A-Check that made the call. If they had a question about my funds they should have called the bank, which is what Tele-A-Check does. Needless to say my check was good and I would never recommend this dealership to anyone who wants to pay cash for a new vehicle.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback, Don. We regret to hear you feel this way about your experience and we are sorry that we did not meet your sales expectations. Our finance department did not make this call, it was the check cashing company that called for verification of your signature on behalf of the company. We do value your business and hope to have the opportunity to earn it back in the future. In the meantime, if you'd like to discuss, we are available at (817) 935-7000. Thank you.

So I bought a brand new super duty almost 4 months ago...

1.0
by Yeager on Oct 06, 2020

So I bought a brand new super duty almost 4 months ago now. My first temp tag expired so I asked for another. Then that one expired, so I called asking what the deal was, and for another temp tag. They informed me that they messed up my paperwork and didn’t do my taxes correctly. No one had tried contacting me during the 3 months since leaving the dealership. They said I need to pay almost $2500 out of pocket for their mistake. We signed a contract agreeing on a price. I’m not paying anything for their mistake. At this point they need to either cancel the contract and come pick up their truck, or pay for their mistake and get my registration and tags. I called back after finding this out and left messages on the finance managers voicemail, and the sales managers voicemail, but neither returned my call. If they get this straight I will change my review. If it’s still up it means they didn’t.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Adam, thank you for sharing your experience. I would like to help you with this. Can you please call me at (817) 935-7000 as soon as you have a moment. Thank you and I look forward to addressing your concerns. Brian Bertschy, New Car Director

I just tried calling and got sent to voicemail. We’ll see how this game goes. I’ll keep updated. Update. Brian called back and didn’t not take any responsibility for their mistakes. He said putting a lower percentage in their computer system, and then calling back later wanting $2500 was not deceitful. Nothing has been resolved. Will have to hire attorney at this point. Stay far away from McDavid ford!!

Looking to buy a mustang convertible for my husband. They...

5.0
by Masberry on Sep 26, 2020

Looking to buy a mustang convertible for my husband. They took great care of me from the salesman Jose Gaucin to the finance department! Thank you for a great experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Masberry, thanks so much for rating us so high! Be safe on the road!

They're refusing to honor their agreements

1.0
by Thaddeus B on Jun 29, 2020

At time of purchase the company confirmed correct and complete collection of all money, a week later they called asking for $900 more I flew in from Arizona to buy a used vehicle from the dealership, full price, no negotiations, I just wanted the vehicle. The day of purchase went smooth and I left with the vehicle. About a week later (app. June 17th) I got a call from someone at the dealership saying that your team miscalculated my taxes, though during the sales process the finance team confirmed that everything was correct. They are now demanding that I pay ~$900 out of my pocket for an error that was made by their team, without any effort to help or to correct the error made on their end. If this wasn't bad enough, when I spoke with the director of used car sales (Deon I believe) he accused me of being dishonest and a thief for not opening my wallet to pay for your teams mistake, then bragged that he had the money laying around and if it were him he'd just pay the money. At this point the company has decided to do absolutely nothing to remedy their mistake. Instead there seems to be an odd contempt and contentness that they will just send whatever money they collected to my county and just leave me with the bill and the issue when I try to register my vehicle. Not only is this a large sum of money for an individual to be unexpectedly pay, but I made no errors in this transaction, instead the mistake solely fell on their team. Rather than make any effort to correct or admit the mistake, their team is just passing off the issue onto my shoulders. I feel extremely victimized and abused by not just the manner in which this is being handled but most especially by the accusations and manner in which Deon spoke with me.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thaddeus, I know we discussed this in detail on the phone. If you have any other questions please feel free to reach out to me. Thanks so much. Dion Kaba, Used Car Director McDavid Ford (817) 935-7000.

Dion, If you call your personal attacks against me a discussion then I see no value in subjecting myself to your vulgar accusations any further than I already have. Your business is highly unethical and hope review saves others from experiencing a conversation with you.

After they told me to go to another dealership on...

1.0
by Louise 4860 on Jun 23, 2020

After they told me to go to another dealership on Saturday 6/20/20, they just contacted me and said I had missed my appointment. I was there told that I could leave and take my car to the Lincoln dealer by the shop foreman. Do not waste your time with this dealership.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Please call me and I will happy to discuss this again with you. Thank you. Brian Fabian, Service Director (817) 880-6780

HUGE MISTAKE

1.0
by Tanya on Jun 07, 2020

I came in after work to look at a used navigator you had on the lot. I had expected my husband to come in with me but he got stuck working. I have six kids so I thought I would come and check it out and he could meet me there later. There were three sales men there and it seemed like none of them wanted to have anything to do with me. They kept passing the keys to someone else. It was late in the day so maybe no one wanted to stay late I assumed? Finally Jose tossed me the keys and said here you can go take a look at it and I’ll go look at your trade. So it seemed a little off but I took the keys and went and looked at it myself with my kids. After a little while of sitting we went back inside because it was hot. We sat for a while again and I started to look for the guy to see what had been done. He was with some other guest showing them a vehicle. When he returned he brought me a sheet of paper stating that this offer would only be good today??? Looking at the paper they would only offer me 13,000 for a 2018 Ford Expedition. I looked at Kelly Blue Book and trade in value is around 18,000. I asked him why it was so low and he just told me that he felt like a piece of the puzzle was missing because my husband wasn’t there. He said if he was here the price would be different. I’ve never felt so mad in my entire life. Just because I’m a girl my price is different?? What if I didn’t have a husband? This is so sexist and rude!! I sat there in shock for a moment and wanted to run out of there. Then the jerk gave me back my keys and said if you can’t find it just click the button so you can hear it. I’ve never dealt with a sales person like this. I wanted that car but I’m never coming back there!!!! I ended up at Infiniti yesterday which was NIGHT AND DAY difference. I paid 78,000 for a new Infiniti and was able to get 21,500 for my Ford Expedition. They worked with pricing everything and gave us a military discount since my husband did 4 tours in Iraq. They were AMAZING!! So I won’t do your survey, but I hope that you will look at your sales team and realize what kind of xxxx that you hired there. Take a deeper look at your ratings online and realize what kind of business your running. Nobody likes anything about it. All of your ratings are a one star. It’s amazing that you sale anything.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Tanya, I appreciate your feedback and regret that you experience poor service. If you would like, please call me and I will see what I can do to make sure your experience is much better and assist you with a vehicle. Thank you. Dion Kaba, Used Car Director (817) 935-7000

Non-Working Oil Change

1.4
by bakay66 on Jun 05, 2020

Went for a oil change, left the dealership, drove half way home the engine shut off, wouldn't start. Was lucky to get it off the road in a safe place. Called the dealership, Serv. Dept. a girl answered, wouldn't listen, spoke over me. When I gave her the Serv. man's name and told her of the problem I was experiencing she said NO one was available to go to the phone, I asked to speak to a Mgr. No Mgr. I told her I wanted a Phone Call back, she repeated my #, that was 3-days ago, still no call back.after one hour, it finally started, I'll take somewhere else to find out what was wrong.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Greetings, I am more than happy to assist you and was not aware of this. I am unable to research and look into your concerns without a legal name. Please call me so I can help in any way I can. Thank you. Brian Fabian, Service Director (817) 935-7000

WORST PLACE EVER

1.8
by Emily on Jun 02, 2020

I bought my car last summer. I chose not to write a review even as it was the worst experience ever. Before I even left the dealership, my moonroof was broken. It wouldn't open or close. Sterling Moody goes "well why did you open it" and then told me to schedule a service appointment online. The next morning, I turn my Car on to go to work and the check engine light is on. I bring it in ASAP. Never once did they tell me it wouldn't be ready that day so I sat there for 6 hours before leaving, after they promised to call me the next day. THEY DID NOT CALL. THEY NEVER CALL. I had to call multiple times over the next two weeks and argue with people to find out anything about my car. They would not give me straight answers and instead tried to cover up everything. Travis lost the papers on my car and gave me a run around. It was impossible to find out anything about my car. no time estimate, no details. nothing. upon receiving my car they got scuff marks everywhere that will not come off as well as oil prints on the interior of my car.The week after I got my car back I had a fog light go out. I had to wait 4 hours to get it changed. Now my check engine light is on again and ONCE AGAIN am being given the run around. they did not call to inform me my car would be staying there for more than a day even though they promised to give me a call at the end of the day. So I have no idea what's wrong with my vehicle. they do not care about your time or obligations. I understand service centers are busy but it would be nice to know that you won't have your car for over a week.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

AJ, please call me as soon as you get a moment so that I may assist you with this. Thank you and I look forward to addressing your concerns. Brian Fabian, Service Director, McDavid Ford (817) 935-7000.

Id rather not. Every time I go to David Mcdavid , my car comes out in worse shape than it went in. Thank you for taking the time to reply though.

bad customer service, deceptive tactics

1.0
by plumlee on May 25, 2020

Beyond upset with sales at this dealer. I hope I can talk to GM or someone at Asbury corporate. Misinformation/false representation seems to be a common issue after reading reviews and bbb information. Would not recommend anyone go here.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Robert, I am glad we were able to discuss this and come to a mutual resolution. If I can be of further help please feel free to call me. Thank you. Brian Bertschy, New Car Director, McDavid Ford (817) 935-7000.

Beyond upset with sales at this dealer. I hope I can talk...

1.0
by tfm30 on May 25, 2020

Beyond upset with sales at this dealer. I hope I can talk to GM or someone at Asbury corporate. Misinformation/false representation seems to be a common issue after reading reviews and bbb information. Would not recommend anyone go here.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Robert, I am glad we were able to discuss this and come to a mutual resolution. If I can be of further help please feel free to call me. Thank you. Brian Bertschy, New Car Director, McDavid Ford (817) 935-7000.

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