McDavid Ford

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

147 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of McDavid Ford are from Cars.com and DealerRater.com

987 reviews

Turns out when David McDavid Ford installed my new short

1.0
by deborah255 on Mar 10, 2022

Turns out when David McDavid Ford installed my new short block the tech left bolts out in my suspension. After being treated very rudely by a tech when I called and totally ghosted by their service manager I got help. Progressive is paying then going after them for reimbursement. The adjuster not only found the reason my left axle came out but found the same bolt missing on the other side. Their incompetence could have gotten someone killed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Deborah, thank you for bringing this to my attention. I am so sorry to hear this and was not aware that this happened. I would like to speak with you as soon as possible to address these concerns. Since there is no last name provided, I am unable to research your information in our system so can you please give me a call at (817) 935-7148? Thank you and I look forward to speaking with you soon. Brian Fabian, Service Manager

I came in for a vehicle, was told the vehicle was

2.0
by SPNFanLVN on Mar 03, 2022

I came in for a vehicle, was told the vehicle was unavailable but never told why. Then the salesman showed me a car with less features and asked if it was a fair trade off. It was not a fair trade or even close. I later found out, through a phone call to the dealership, that the car I was looking at had failed its inspection. If someone had informed me of this at my initial visit, I wouldn’t have waited around because it stayed on their listing for 5 days after my visit.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Thank you for your feedback. We would like to address your concerns however a name has not been provided here. Please give us a call at (817) 935-7000 to discuss. Thank you.

Scheduled an appointment to have my oil changed and an

1.0
by gacastro19d on Feb 26, 2022

Scheduled an appointment to have my oil changed and an alignment done. Showed up early to my appt, and was asked if I was leaving my truck. I told them no, I was told to do everything was going to be at least 4 hours. They were behind and it would be a while. It’s twice this has happened to me. Don’t know what the purpose of scheduling an appt is if they aren’t going to follow through on anything.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your business and feedback. Please except our apologies for the extended wait time in service. We are working diligently to decrease turnaround times and hope to have the opportunity to serve you better and much faster in the future. Thank you. Brian Fabian, Service Manager

This is the second time that I have used this dealership

1.0
by mbardzak on Feb 21, 2022

This is the second time that I have used this dealership for a problem. I dont' have exact date for the initial concern of being told by a service advisor to please go back and rate him higher on my survey. I stood in complete disbelief that I was being asked to do that. I explained it was over the lousy phone service and getting someone to answer. Didn't matter. Was even less impressed with a so called manager called me to address my review and pretty much backed the advisor. Swore I would never use them again. Now to today I have an issue that I was told only could be fixed by a dealership. The truck was diagnosed already. I called This dealership on a Monday 2/7/22 and told the " call center" what the problem was. I was told I would get a call back. Never heard back and called again on 2/11/22 to try again. I was told that I would have to bring the truck in to be diagnosed and they were 5 days behind. I said that is fine. They made me an appointment for 2/21/22 @ 10 am. I drove to the dealership expecting that they would diagnose my truck for me. I was met by an advisor and was told sorry I would have to leave the truck with them for 24-48 hours. They would have it done sometime in that frame. I looked at him and asked why was this appointment made. He said to see what the complaint is with the truck. I said I told the person on the phone all that already. He goes well that is our call center and they should have advised you that you would need to leave it with us. He was sorry but that is the way they run that program of diagnosing. I asked since I only have one vehicle how I was supposed to get to work. I asked if they have loaners? Nope you can rent a vehicle from Enterprise. I was like nope. Not spending money for a rental. I was told that I was more than welcome to call other dealerships to see if they could do it quicker. I was like you waisted my time and gas driving here for something that could have been done over the phone. I left out and I swear will NEVER use David McDavid again! Lousy customer service and so far management that doesn't seem to be able to fix anything.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Please give me a call at (817) 935-7148 to discuss as soon as you have a moment. Thank you. Brian Fabian, Service Manager

I have called and left you a message on Monday 28 Feb to call me back and have yet to hear from you.

It's been over a week. Time to get a hold of Ford and get answers from them!

I was called back by Brian. After some time talking, the breakdown was identified and are happy to help me out. He is going above and beyond for me and glad to see that.

UPDATE!!! UPDATE!!!!Called the warranty company this...

1.0
by acm3us on Feb 02, 2022

UPDATE!!! UPDATE!!!! Called the warranty company this morning and was told they issued my refund on January 13th to David McDavid fort worth and was told by their accountant they applied $1400 as a down payment!!! This dealership was very disceptive and used a bait and switch practice to steal my warranty refund. They tried to present me with a cancelation warranty form via email today (02/02/2022) saying that we signed and clearly they forged my husband's signature and added an additional Box(cut and paste) at the end of this form With my husband's signature that was clearly copied from another form and it was saying my husband agreed to use the $1400 as a down payment to try and cover their illegal activities. We did not need a down-payment, we had a trade in, plus our credit score is 800! We will be seeking legal council next week if they do not refund the full $1897.00. We spoke with Brian at the dealership this evening on February the 2nd, 2022, And he emailed us this fake form that we have never seen until today. Contacted Steve Mansel the (GM), and still no return call from him. If I could give this dealership a 0 I would! Horrible experience with Jose Carreon, Martin Greenberg, Sterling Moody and the finance team. I need the GM of David McDavid fort worth to contact me ASAP!! This dealership stole my Extended warranty refund and applied it as a down payment and I was not informed of this until today after requesting a refund on my GAP and extended warranty!! I was told that my GAP was being canceled and the extended warranty was being transferred to the new vehicle I bought from them...when in fact, she used it as a down payment of $1400, and charged me $2500 for my new vehicle.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Greetings Angel, our Sales Manager Brian Bertschy should have reached out to you to address these concerns. If for some reason you have not yet spoken with him, please reach out to him directly at (817) 935-7000. Thank you.

Yes I spoke with him, but NOTHING was resolved. Your responses to all your bad reviews are mearly to appear to the public that you care to genuinely resolve issues that you clearly never plan on doing. Brian emailed a fake document that was not anything my husband would have signed, and clearly the fake signature on the bottom was added after we left the dealership. David McDavid Fort Worth NEVER resolves the issues they create, you only worry about your Google reviews instead of doing the right thing to AVOID bad reviews and constantly put off your customers in hopes they just give up on their complaints! I've had bad dealings with this dealership since October,2021. I will continue to fight to get my money this dealership stole, and post reviews!

If I could give this dealership a 0 I would! Horrible...

1.0
by acm3us on Jan 31, 2022

If I could give this dealership a 0 I would! Horrible experience with Jose Carreon, Martin Greenberg, Sterling Moody and the finance team. I need the GM of David McDavid fort worth to contact me ASAP!! This dealership stole my Extended warranty refund and applied it as a down payment and I was not informed of this until today after requesting a refund on my GAP and extended warranty!! I was told that my GAP was being canceled and the extended warranty was being transferred to the new vehicle I bought from them...when in fact, she used it as a down payment of $1400, and charged me $2500 for a new warranty.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Greetings Angel, our Sales Manager Brian Bertschy should have reached out to you to address these concerns. If for some reason you have not yet spoken with him, please reach out to him directly at (817) 935-7000. Thank you.

David McDavid is your worst fears coming to life. I have...

2.0
by rosslmatthews on Jan 28, 2022

David McDavid is your worst fears coming to life. I have a third party tracker on my new pickup. I purchased this vehicle new at David McDavid. I dropped it off with them to have a bed liner installed. When I checked my tracker I found that they were driving it at 104 MPH. This vehicle has less than 500 miles on it. Still with the break in fluids. When you imagine how a service provider is treating your vehicle most of the time it creates an unfounded fear. With David McDavid that fear is real and founded. I made several attempts to speak with the general manager and he would not return my calls. These are quantifiable facts. Make up your own mind.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

Greetings Ross, a member of our management team should have reached out to you to discuss and address your concerns. Optionally, you may contact us at (817) 935-7148 at your convenience. Thank you.

This is a Service Center Review. In some sense, I regret...

1.0
by Dr. John Q. Adams, Professor of Biology on Jan 15, 2022

This is a Service Center Review. In some sense, I regret being compelled to write it since I have used this service center before (about 5 years ago) and received good service and reasonable pricing at that time. This time, however, was significantly different. On this visit, I delivered my daughter's car for repairs on 1/4/2022. On 1/5 and 1/6, I attempted to phone the service advisor with no reply. Four days later, on 1/8/2022, the service advisor sent me an estimate for repairs. The technician/mechanic diagnosed the need for a new Brake Master Cylinder, two front brake flex hoses (with associated banjo washers) and a brake fluid flush, along with other non-brake system related recommendations for a total cost of $2396.95. I approved the brake related services only. The advisor provided a quote of $1596.22 for the repairs I approved. This included costs for parts ($473.32), labor costs ($1040.09) and miscellaneous charges ($49.95), and of course, a sales tax of $43.17. Six days later, I received an email from the service advisor informing me that the repairs had been completed, but the problem of a spongy brake pedal/fading brake pedal still existed. When braking, the brake pedal still went to the floor. As a result the advisor stated, "We now unfortunately have a HCU *(hydraulic control unit) and ABS module issue, we suspect after putting on new parts that the next weakest link gave out." The cost stated to replace the Hydraulic Control Unit and the ABS Module (which, I was told, wouldn't be available until March, 2022), would be $1621.30, in addition to the $1526.92. After 10 days of waiting to get the car back, the unanswered telephone calls, and the growing realization of misplaced trust, I quickly paid the bill, which was now $1606.53. When I got the car home and opened the hood, the brake fluid reservoir cap was not securely screwed onto the brake fluid reservoir. It seems that each time I applied the poorly functioning brakes or executed a turn on the drive home, brake fluid had "spilled" all over the intake manifold. My battery block, which had been removed, had not been replaced and was found laying on the air filter compartment. Also, two loose/unattached 13 mm nuts were found in the engine compartment. I hope these loose 13 mm nuts don't go to something crucial. When I take my car to a dealership for repairs, where parts and labor prices are typically higher, I expect attention to detail, good communication (at least return my phone calls), a correct diagnosis of the automotive problem(s), timely repairs, and not making things worse. I regret to say, the Service Center at David Mc David Ford of Fort Worth failed me here. I am convinced that the service and pricing of a good independent mechanic will better serve you, and me, both now and in the future. Dr. John Q. Adams Professor of Biology

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Dr. Adams, please contact me directly at (817) 935-7148 to discuss. I would like the opportunity to personally address your concerns. Thank you and I look forward to hearing from you. Brian Fabian, Service Manager

This was my worst experience ever at a dealership!!Not...

1.0
by Marlene on Nov 28, 2021

This was my worst experience ever at a dealership!! Not straight forward at all. RUN don't walk AWAY!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Marlene, I am so sorry to learn of your sentiment. I would very much like to have the opportunity to address your concerns and see how I may turn things around. Please give me a call at (817) 935-7000 when you get a moment. Thank you. Steve Mansell, GM

Do NOT buy online, worse car buying experience I have...

1.0
by Lukewhisler1 on Nov 21, 2021

Do NOT buy online, worse car buying experience I have ever seen. You put everything in and they give you a price, pull your credit, and make you sign everything. And then they will not stand by that price. No excuses for this terrible service, they are just xxxxxxxx. If I could give negative stars I would.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Please give us a call at (817) 935-7000 to discuss your concerns. You may request to speak with Brian Bertschy, our Sales Manager. Thank you.

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