McDavid Ford

4.1

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
Closed

Cars on the lot

157 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of McDavid Ford are from Cars.com and DealerRater.com

986 reviews

Was about the worst experience I've had EVER at a

1.0
by tangowhsky on Aug 14, 2022

Was about the worst experience I've had EVER at a dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed on website for $xx,xxx price - dealership sits down to deal with what they are calling an MSRP price (for a used car...this is not a thing people) that is $5,000 more than ADVERTISED priced! - call them out on it...snaky salesman insists as if his life depends on it that this is a markup from the ADVERTISED price for get this...reconditioning fees (YGBFSM!) - they WILL offer you less than what your trade-in is worth and it will probably be $1000-$3000 less than other dealerships - we back and forth for another 30 minutes before an acceptable deal is presented that in the end is close, but still slightly more than if we just started with the ADVERTISED price and added in the normal fees expected to pay at a dealership! - What I'm trying to convey to my fellow consumer is that this deceitful dealership has zero integrity and WILL try and strong arm you into "additional fees" that they just make up on the negotiating table (e.g. reconditioning fees) and if you have no experience dealing with these bait and switch negotiations, or have reached a submissive state because they do their best to make you feel absurd when questioning the numbers you are going to be getting royally screwed over from these con artist! - the last several dealerships I've purchased a vehicle from in the DFW area were as simple as this--salesman brings paper with the actual advertised asking price + standard fees + trade-in amount = sale! No let's just see how much we can work out of this dummy while giving him/her the lowest amount for their trade - DO NOT RECOMMEND!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

This is the one stealership to downright AVOID!

1.0
by tangowhksy on Aug 14, 2022

Was about the worst experience I've had EVER at a dealership. Overall this is a pretty dishonest and deceitful dealership that IS going to try and screw you over! My experience: - vehicle is listed on website for $xx,xxx price - dealership sits down to deal with what they are calling an MSRP price (for a used car...this is not a thing people) that is $5,000 more than ADVERTISED priced! - call them out on it...snaky salesman insists as if his life depends on it that this is a markup from the ADVERTISED price for get this...reconditioning fees (YGBFSM!) - they WILL offer you less than what your trade-in is worth and it will probably be $1000-$3000 less than other dealerships - we back and forth for another 30 minutes before an acceptable deal is presented that in the end is close, but still slightly more than if we just started with the ADVERTISED price and added in the normal fees expected to pay at a dealership! - What I'm trying to convey to my fellow consumer is that this deceitful dealership has zero integrity and WILL try and strong arm you into "additional fees" that they just make up on the negotiating table (e.g. reconditioning fees) and if you have no experience dealing with these bait and switch negotiations, or have reached a submissive state because they do their best to make you feel absurd when questioning the numbers you are going to be getting royally screwed over from these con artist! - the last several dealerships I've purchased a vehicle from in the DFW area were as simple as this--salesman brings paper with the actual advertised asking price + standard fees + trade-in amount = sale! No let's just see how much we can work out of this dummy while giving him/her the lowest amount for their trade - DO NOT RECOMMEND!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Waste of time!

1.0
by CA on Jul 06, 2022

Will not be Purchasing from them ever again!! Thanks for wasting my time ordering trucks online just to have disagreements on prices and vehicles. Looks like they just want you to order trucks online to stock their inventory.. bunch of BS.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for your feedback. We're sorry to hear that you have not been completely satisfied with your sales experience. Feel free to reach out to us at (817) 935-7000 and request to speak with our Brian Bertschy, our Sales Manager. Thank you.

Have been trying for five days to see if my extended

1.0
by Peeler on Jun 29, 2022

Have been trying for five days to see if my extended warranty will cover a 2017 F250 diesel rear diff. seal leak. No one either seems to know or care. The salesman that sold the truck new to me is the only one that will even call me back. I would buy another truck from him (Monty Smith) but not from this dealership. Every time I call I'm put on hold and then nothing. Please don't respond with you're so and so then leave a number on your response to this. Just return my calls to start with!!!!I

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello there and thank you for bringing this to our attention. Please reach out to our Sales Manager, Brian Bertschy at (817) 935-7000 or bbertschy@mcdavid.com. Thank you and we look forward to assisting you with your warranty inquiry.

I have already talked with someone from McDavid on Thursday and they were going to call me back. That was Thursday and still have not heard from anyone. I have since taken my truck somewhere else and they are fixing it under warranty.re Thanks for nothing McDavid Ford!!!!!!!

Worst car dealership i have ever done business with.

1.0
by cath.thibodeau on Jun 23, 2022

Worst car dealership i have ever done business with. Travis, Cesar and everyone who work in service have awful customer service skills. They will lie to you and let your car sit on their lot doing nothing to help you. Why take an appointment if you don't have the people to do the work. Worst, stay away, not honorable and horrible customer service skills. so rude and unhelpfu.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are so sorry to learn of your sentiment. Please give us a call to discuss at (817) 935-7148 and request to speak with Brian, Fabian our Service Manager. He will address your concerns and see how we can turn this around. Thank you.

Worst buying experience I have EVER encountered!

1.0
by Alec C Ferrell on Jun 02, 2022

Worst buying experience I have EVER encountered! Finance department is unethical, service department is rude and hateful. When calling dealership nothing but a complete runaround, not unusual to hold for ten minutes or more to then be only offered a voicemail that no one will return messages from. If David McDavid is your only choice I recommend changing to another car brand! TERRIBLE!!

Customer service 2.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Alec, thanks for your reviews. We would like to get more information about your experience. Please reach out to us directly so that we may speak with you. We can be reached at (817) 420-7990 or customer.service@mcdavid.com. Thank you and we look forward to addressing your concerns. Steve Mansell, GM

The worst experience I had buying a car.

1.0
by Jag19 on May 04, 2022

The worst experience I had buying a car. If they had a negative rating, I would rate this dealership NEGATIVE 5 stars.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello there and thank you for your feedback. We're disappointed to learn that you feel this way and would very much like to address your concerns. Since there is no name provided here, please give us a call at (817) 420-7990. You may request to speak with Brian Bertschy, Sales Manager. Thank you.

My review is not reflection on my salesman.

3.0
by tundralove on May 02, 2022

My review is not reflection on my salesman. Sam was great. I have an issue with the dealership. I don't understand why they would show an automobile with a visible warning showing on the dashboard. I mentioned the same what had happened at another dealership and when we started the truck low and behold the same low tire pressure sensor was on. The salesman was definitely embarrassed since we were just talking about that. The dealership refused to do anything about it. I just find this to be unacceptable. I purchased the truck but still waiting to see how many sensors are not working.

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

I would love to address your concerns but you did not provided your name. Please give me a call at (817) 935-7000 as soon as you have a moment. Thanks so much and I look forward to speaking with you. Brian Bertschy, Sales Manager

Mark Berry

I was going to have less stars in my review, however,

3.0
by Henry Braymen on Apr 13, 2022

I was going to have less stars in my review, however, every time I came to the dealership in person or called over the phone they were very kind and respectful. The service itself was very slow it was roughly a 1 and 1/2 week wait for what I was told was going to be 2-3 days to replace a passenger side mirror. The only reason I took off 2 stars was because the process was much slower than they claimed it would be as well as some over the phone complications. As I said before, everyone there was incredibly kind and respectful which is a trait that I find to be too uncommon in busy industries such as this. If you have the time for car repairs to be slow but enjoy when the servicemen are kind, then this place is good to visit is what I have found.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Good afternoon Henry. We thank you for your business and honest feedback. We're glad to hear that our team was kind and respectful. Please accept our apologies for the extended wait time for service. We are experiencing a shortage in staff, but we're working diligently to decrease turnaround times. We appreciate your patience and hope to have the opportunity to continue serving you, better and much faster in the future.

Turns out when David McDavid Ford installed my new short

1.0
by deborah255 on Mar 10, 2022

Turns out when David McDavid Ford installed my new short block the tech left bolts out in my suspension. After being treated very rudely by a tech when I called and totally ghosted by their service manager I got help. Progressive is paying then going after them for reimbursement. The adjuster not only found the reason my left axle came out but found the same bolt missing on the other side. Their incompetence could have gotten someone killed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Deborah, thank you for bringing this to my attention. I am so sorry to hear this and was not aware that this happened. I would like to speak with you as soon as possible to address these concerns. Since there is no last name provided, I am unable to research your information in our system so can you please give me a call at (817) 935-7148? Thank you and I look forward to speaking with you soon. Brian Fabian, Service Manager

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