Mazda of Gastonia

4.6

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
1:00pm–6:00pm

Cars on the lot

34 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Mazda of Gastonia are from Cars.com and DealerRater.com

76 reviews

Waste of time

1.0
by Joseph on Dec 23, 2019

Inquired online about a vehicle that was listed for sale .. They said it was there and made an appt. online with me to see it .. After driving an hour to the dealership , I was told the vehicle was sold the previous day .. Waste of my time and terrible way of doing business ..Would not recommend !!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

10 days later, loan still screwed up

2.2
by b506 on Jun 08, 2019

Manager or loan finance person won't return promised callbacks. Purchased a new car. Bank says that they are an approved dealer. 5 days later, loan officer says that they aren't approved dealer. Talked with Manager, and he says that he will see to it. No return calls. Now Bank is sending me paperwork saying that its for a used car! ( It isn't) Momentum Mazda and Toyota of Gastonia are sharing services while Mazda showroom is being remodeled. Apparently, Toyota doesn't know that Mazda is a preferred dealer status with Bank of A. What should have been a smooth transaction has been F$%^ up since purchase. Stay away from this dealership!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Mazda CX 5 and My Experience

5.0
by Cathy Beam on May 22, 2019

I went to Momentum hoping to find a new car and left with exactly what I was looking for a 2019 Mazda CX5 Grand Touring Reserve in Snowflake White Pearl Mica two tone gray and black interior. Zacc was very helpful and really knows his stuff. When I left I knew almost everything there was to operate my new ride. I will certainly send my friends and family and have them to ask for Zacc!!!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Last time buyer

1.8
by Robz1203 on Apr 07, 2019

My last five cars have been a Mazda the last 4 have been from Momentum this will be my last from them I will take my business elsewhere the next time!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Unethical management & scam-like practices

1.0
by Paul S. on Mar 31, 2019

Unethical business practices. If you have a written quote from Momentum Mazda tear it up because it won’t be honored when you arrive to buy the car! My wife and I just found out we’re starting a family and needed a bigger car. After a week of working with their manager Hutch Vaughan and sales person Ashraf Ashour “Ash” we had a written deal (see attached). We drove all the way to Lowell to buy the car. We got there and Hutch bluntly said he wasn’t going to sell us the car because he gave us too good of a price—and pushed us to cough up $2,000 more than what they had agreed to in writing. This dealership is the epitome of why car buying is shifting to online marketplaces. And i'll be sure to spend the same time and energy as a week's worth of phone calls, emails, pictures, and lugging my pregnant wife to Lowell in sharing my story to spare others these same frustrations. If you go to my Google review you can see pictures of our written exchanges.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Dishonest and sketchy

1.0
by Missy on Nov 28, 2018

I would give zero stars. This place is the true definition of a sketchy car dealership. Not only did they have to rewrite my contract THREE different times (which I caught myself) but they threatened for me to get my car impounded when asking for a reason why the contract needed to be rewritten, they changed the lease date on my contract and agreed to pay for a monthly payment only to NOT pay it and ignore phone calls from me and Mazda corporate and causes the payment to be late. WORST experience ever. Terrible management. Marcelo tried to indimidate me when I called his bluff. DO NOT go here.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Car purchase

5.0
by Dan G on Jun 24, 2018

Great job by the staff. Very friendly and customer oriented. Overall very quick to get everything set up. Tracy did an excellent job in meeting our needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Hope that you will not need them after the sale

1.0
by BurnedCustomer on Jun 15, 2018

I bought a $33000 car here and I was sold $6500 in add on contracts. I was told that they were accepted at all Mazda dealerships and that I would have nothing out of pocket for maintenance. I found both promises to be false, and to make matters worse these expensive contracts are 3rd party contracts and the contract provider has a terrible reputation on the internet. That's not all. I sent a certified letter to Momentum requesting a prorated refund for my worthless contracts and they ignored it. I called for both finance and the GM, naturally you can't get in touch with them. When you buy a car, you always hope that the dealer will be there for you when you have a problem. Unfortunately, I chose Momentum Mazda and they are useless after you leave the lot.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Great experience and service

5.0
by Greg on Jun 04, 2018

The Momentum Mazda team assisted my daughter and I with her first car buying experience. Their friendly service and demeanor made it a great experience for the both of us. Thank you.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Very positive.

5.0
by gsea22 on May 28, 2018

My car buying experience was a very positive one. Chris Hughes was extremely polite, helpful and thorough, answered all of my questions and followed up after the sale. I would recommend this salesman and this dealership to anyone shopping for a new or used car.

Overall experience 5.0 Does recommend this dealer.
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