Martin Chevrolet

4.9

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–3:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Cars on the lot

74 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Martin Chevrolet are from Cars.com and DealerRater.com

1332 reviews

I keep coming back because or Ralph and Ed. They are the...

5.0
by WHARDING2 on Jan 12, 2022

I keep coming back because or Ralph and Ed. They are the best. You ever get rid of them I stop buying Chevy. Last year I bought 4 vehicles from Martin Chevy in crystal lake. The coming year might be 2 more vehicles.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! See you next time! - Martin Chevrolet

The service department was excellent , kept me informed...

5.0
by RDSZYDLO on Jan 12, 2022

The service department was excellent , kept me informed during the entire repair process and offered to come to my home and drive me to the dealership. Yes, Ralph was excellent

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We are glad we could help! Thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! - Martin Chevrolet

They took my car in to check it out for a leak right...

5.0
by KNOXITOFF on Jan 11, 2022

They took my car in to check it out for a leak right away, and I did not have an appointment

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Martin Chevrolet and we hope to see you again next time. - Martin Chevrolet

Was able to pull vehicle right in. Service manager was...

4.0
by lzfd51 on Jan 11, 2022

Was able to pull vehicle right in. Service manager was prompt with no waiting to explain my requests. Was able to communicate with manager by text. Could use more power sources to charge phone or PC while in waiting room during service.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to let us know how we did and for the suggestion about adding more power sources for device charging while waiting. We appreciate you choosing Martin Chevy and look forward to helping you out again next time. - Martin Chevrolet

New Tahoe

5.0
by Chad on Jan 08, 2022

I had previously used Martin to help me find a Traverse in 2014. Because of the positive experience, I returned to now replace the Traverse with a Tahoe. Of course this being the absolute wrong time to buy or even find a Tahoe, I was informed of cancelled order for a Tahoe that was to arrive in a couple of weeks. Joel contacted me the 1st hour that it arrived and I was able to review the vehicle within 3 hrs. They made the experience seamless. Thank Joel, AJ and Tom. I was pleasantly surprised as well to receive a refund check after there was some confusion for the loan amount (it was my confusion and I overpaid).

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Chad, Congratulations on your new Tahoe! Thank you for taking the time to write about your experience. It is wonderful to hear that Joel, AJ and Tom were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

I had previously used Martin to help me find a Traverse...

5.0
by Chad on Jan 08, 2022

I had previously used Martin to help me find a Traverse in 2014. Because of the positive experience, I returned to now replace the Traverse with a Tahoe. Of course this being the absolute wrong time to buy or even find a Tahoe, I was informed of cancelled order for a Tahoe that was to arrive in a couple of weeks. Joel contacted me the 1st hour that it arrived and I was able to review the vehicle within 3 hrs. They made the experience seamless. Thank Joel, AJ and Tom. I was pleasantly surprised as well to receive a refund check after there was some confusion for the loan amount (it was my confusion and I overpaid).

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Chad, Congratulations on your new Tahoe! Thank you for taking the time to write about your experience. It is wonderful to hear that Joel, AJ and Tom were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

Wonderful Dealer! Mike our salesman’s went up and beyond....

5.0
by Jackie&Jeff on Jan 07, 2022

Wonderful Dealer! Mike our salesman’s went up and beyond. Best car buying experience ever!!!! Walked into the dealership, everyone was so welcoming and friendly. Would recommend Martin to anyone.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Jackie & Jeff, Hearing that you had the "best car buying experience ever!!!!" is music to our ears! We really couldn't ask for a nicer compliment! Come see us for any future needs or just to say hi! - Martin Chevrolet

One of the best car buying experiences I’ve ever had. I...

5.0
by Mdmalisheski on Jan 07, 2022

One of the best car buying experiences I’ve ever had. I was treated very fairly and in and out in under 2 hours.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your kind review! It is great to hear everything was done quickly and to your satisfaction! We're always here with the same great service whenever you need service or another vehicle! Enjoy your new ride and stay safe! - Martin Chevrolet

Brad, Ocie, Aaron, Ralph and Blake always take good care...

5.0
by Agiovenco04 on Jan 06, 2022

Brad, Ocie, Aaron, Ralph and Blake always take good care of me when I bring in my car for service. Friendly staff, fair prices, and a comfy waiting area. Couldn't ask for much better.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

On behalf of us at Martin Chevrolet, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team and thank you for this great review. Drive safe and take care! - Martin Chevrolet

Best experience I have ever had purchasing a vehicle!...

5.0
by Monica K. on Jan 05, 2022

Best experience I have ever had purchasing a vehicle! Mike Lakhani was fantastic! He answered all my questions and made the process easy and seamless. James was fantastic and helped get us a great deal! Quality service and a friendly and welcoming atmosphere. Purchasing at Martin Chevrolet in Crystal Lake was the best decision!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Monica, We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. - Martin Chevrolet

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