M&B Auto Group

3.1

Hours of Operation

Service
Monday
11:00am–5:00pm
Tuesday
11:00am–5:00pm
Wednesday
11:00am–5:00pm
Thursday
11:00am–5:00pm
Friday
11:00am–5:00pm
Saturday
11:00am–5:00pm
Sunday
Closed
Sales
Monday
11:00am–5:00pm
Tuesday
11:00am–5:00pm
Wednesday
11:00am–5:00pm
Thursday
11:00am–5:00pm
Friday
11:00pm–5:00pm
Saturday
11:00pm–5:00pm
Sunday
Closed

Cars on the lot

88 cars available See all Cars

Dealership reviews

3.1
Rating and reviews of M&B Auto Group are from Cars.com and DealerRater.com

40 reviews

Beware

1.0
by Anthony on Mar 31, 2022

They were doimf very well at communicating back and forth for only 4 days about a 2016 camaro 2ss. But then Pheleeb (salesman) decided to ghost me, then I got a hold of Diana Saleh Motii who is the general manager and she didn't seem to be much help either. Only on the first 4 days everything was solid but then everyone there left me on seen without any common courtesy to reply back to any of my messages. When something seems too good to be true, it usually is. I'd stay away from this dealership, because if they ghost you during a sell they can ghost you after the purchase.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Bad Car and service

1.0
by María on Mar 25, 2022

I have had a really bad experience with this dealer! I bought a car yesterday and I did not check well and when I was on my way home I found out the hot air does not work at all! And I called today and the dealer said they can’t do anything!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Have your mechanic go over everything!

2.0
by R Smith on Jan 05, 2022

Simply put, the truck I purchased was not inspected properly. Bad wheel sensors..O2 sensor..AC not charged.. cabin filter clogged...air intake full of leaves and nuts..ac relay not working..dirty oil..skid plate missing. Only burn me one time.

Customer service 2.0 Buying process 2.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. R Smith. Thank you kindly for leaving us a review. We are not able to obtain any record regarding your purchase. would you please call our office at 540-738-0989 our General Manager would love to speak with you. Edwin Ramos

buying my vehicle was an ok process. I know this is a...

1.0
by jen on Sep 13, 2021

buying my vehicle was an ok process. I know this is a small time dealer so didn't expect much. After purchasing I realized I was charged processing fees, but nothing was processed. When I called in to ask about them I was told I should not of paid for them and that Diane in Tags and Title will call me back. I never got a call. Called a week later, spoke to Edwin who told me every person is charged these fees. When I told him a member of his staff told me otherwise, he dismissed it. When I told him my sales person told me they cant register my car in Maryland when in fact they do He said he will get a message to her. Two members of his staff gave me incorrect information on something that I do and they should take very seriously, and their was no concern at all with him. He got my money and in no way wanted to make it right or even offer an apology for all the incorrect information I was delivered. Also which i didn't even bring up your website clearly states free home delivery within 100 miles, I was also told that you do not have that service. This is clearly a one and done kind of dealership who do not care for returning customers.. After the crisis and need for cars is over I doubt this place will stay in business for many years with current management. .

Overall experience 1.0 Does not recommend this dealer.

terrible aftersales customer service!

1.0
by Jen on Sep 13, 2021

Unfriendly management (edwin). Paid for processing and was told I shouldn't of. Tried to speak to the person who told me I shouldn't of paid this fee or my salesperson who told me they couldn't register the car in MD for me, when in fact they could of. Called last week expecting a return call from Diane... no call. Was put on hold for 20 minutes to speak to her, then was only allowed to speak to GM. I asked for the owners info, I was refused and was told" all you're going to get is me Edwin the GM"

Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Buyer beware! Sells damaged vehicles

1.0
by Jack on May 23, 2021

Purchased a used pickup in a rush and paid a big price for trusting these people. The salesman told me that the dealership had the engine repaired. It turns out that the engine was bad and had not been repaired, at least not correctly. They knowingly sold a vehicle with an unrepairable engine to a retail customer. Their defense was that they stated in writing that the timing chain was replaced not that the engine had been repaired. After bringing the vehicle to 2 different shops that verified that it was unrepairable I called the dealer. The manager (he called the owner! yeah right) refused to repair it, refund any money or take the vehicle back. He claimed that the shop that performed the work provided no guaranties and that they would not fix anything they had done wrong. He was very rude and told me that if he bought a vehicle with a bad engine, he wouldn't be bothering the dealer over his own mistake! If that's the kind of company you want to do business with, good luck!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Purchased a used pickup in a rush and paid a big price...

1.0
by Jack on May 23, 2021

Purchased a used pickup in a rush and paid a big price for trusting these people. The salesman told me that the dealership had the engine repaired. It turns out that the engine was bad and had not been repaired, at least not correctly. They knowingly sold a vehicle with an unrepairable engine to a retail customer. Their defense was that they stated in writing that the timing chain was replaced not that the engine had been repaired. After bringing the vehicle to 2 different shops that verified that it was unrepairable I called the dealer. The manager (he called the owner! yeah right) refused to repair it, refund any money or take the vehicle back. He claimed that the shop that performed the work provided no guaranties and that they would not fix anything they had done wrong. He was very rude and told me that if he bought a vehicle with a bad engine, he wouldn't be bothering the dealer over his own mistake! If that's the kind of company you want to do business with, good luck!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Customers must do more research

2.3
by Ed on May 12, 2021

Purchased VW Jetta in Feb. of 20. Because of COVID I drove the vehicle very little. In March of 21 it began running rough. I took it to my mechanic who multiple approaches but the problems continued to worsen. Finally he discovered the compression in at least one of the cylinders was very low. The result is the car needs a whole new engine. He says the amount of damage doesn't just happen even over months of mistreatment would not have been missed by any qualified person. My mistake was I needed a reliable vehicle and should have had my mechanic examine the car 1st.

Customer service 3.0 Buying process 3.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

excellent service they put me attention on everything im...

4.8
by jose ortiz on Mar 19, 2021

excellent service they put me attention on everything im happy with the treat they give me for sure i will going back for a truck..thanks so much excellent people..and they help me a lot with the steps and loans to get approved i recomended.. danielle sharkey ..excellent service and fast..

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Avoid this place nothing but a bunch of liars ! Was told...

1.0
by hot98z28 on Dec 28, 2020

Avoid this place nothing but a bunch of liars ! Was told on Friday I was approved for financing and then on Monday tell me I’m not ! Liars avoid this bunch of liars

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
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