Luxury Auto Mall

2.6

Hours of Operation

Sales
Monday
10:00am–7:00pm
Tuesday
10:00am–7:00pm
Wednesday
10:00am–7:00pm
Thursday
10:00am–7:00pm
Friday
10:00am–7:00pm
Saturday
10:00am–6:00pm
Sunday
Closed

Cars on the lot

201 cars available See all Cars

Dealership reviews

2.6
Rating and reviews of Luxury Auto Mall are from Cars.com and DealerRater.com

67 reviews

I am from fort Myers , en dos ocaciones pregunte por un...

1.0
by Celene.07 on Jun 10, 2021

I am from fort Myers , en dos ocaciones pregunte por un van pro máster k tenían en market place y me dijeron k si estaba cuando llegue desde fort Myers hasta tampa me dijeron k ya no estaba eso fue de un día para otro hablé con Omar por teléfono y al llegar allá no apareció son unos mentirosos no lo recomiendo

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

LIARS AND THIEVES!!! BEWARE!!!They lied, they committed...

1.0
by Ryanapril on Apr 14, 2021

LIARS AND THIEVES!!! BEWARE!!! They lied, they committed criminal bait and switch, and they mocked me openly when questioned. I found a truck on Facebook and one of Luxury Auto Malls reps, Josh, messaged me back and forth. I decided to drive 1 hour and 20 minutes up to this location to buy the vehicle at a price that we established, pending the test drive. I rearranged my afternoon and my wife's afternoon just to accommodate this transaction. When we got there I was told Josh had a family emergency and someone else would help me. I asked about that truck and the rep said they have a couple locations and would have to see where it was. I called Josh during this wait. He answered and said he was at a different location doing another deal. I asked where the truck was. He said he didn't know, then he said it was at a different location. At this point, I went into the office and asked the five men sitting there where that truck was. A white man with colorful arm tattoos (I never got his name but I think he was the manager) asked if it was a Ford, I said no a Chevy and he said they sold it the night before, but he would have a salesmen show me around. I told him the salesmen was talking with me all day and they knew it was sold. He said he can't control Facebook listing. I explained that he wasted my time and my wife's, that he bait and switched us, and that they were dishonest. He proceeded to say, "that truck is a bit tight on you, sir," attempting to mock my weight. They lied, they committed criminal bait and switch, and they mocked me openly when questioned.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Scamer

1.0
by Luis Lara on Mar 18, 2021

My dad went yesterday to purchase a 43k truck they told him that they had a good deal so they pick him up went to the dealership . NEVER WAS A great deal. he got treated like xxxx and didn't take him back home . Worst experience ever

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Don’t ever buy a car from these guys I brought a 2008...

1.0
by Newbeginnings87 on Feb 21, 2021

Don’t ever buy a car from these guys I brought a 2008 Infiniti QX56 they never gave me paperwork took my down payment and took my car back

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

They lie

1.0
by Anthony Rossi on Feb 09, 2021

They sell there cars and don't take them off its not right when they say its here drive a hour show up and it sold days ago. Very unprofessional

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Scummy sales tactics

1.0
by Frustrated Buyer on Jan 29, 2021

Posted a vehicle for $1 to demand attention that isn't deserved. Just put the xxxx honest price down and give people and honest chance to review what you're selling.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Poor business ! Poor communication all they try to do is...

1.0
by Mommyj0921 on Jan 06, 2021

Poor business ! Poor communication all they try to do is sell you a car . If anything goes wrong especially something that did on their end and still had the nerve to say we did our job sold you a car . Pleaseeee save yourself a headache and save your money and time . Careless people especially the director .

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Stay away from them

1.0
by mike micochero on May 12, 2020

I bought a van $17,000 gave them $7000 down was sold a warranty on van to cover everything except for normal stuff tires/brakes etc. A week after I bought it two coil packs went out so I called my sales rep Alex to get warranty info and he said ya no problem they cover it. I call warranty company and they claim Luxury had not activated my account and also the coil packs are not covered. I went ahead and had all of them done as my mechanic recommended it $800. Last week my transmission blows up so I have it towed to a Transmission shop and the replacement is $4200 so I call the warranty company to let them know and to start a claim. i find out the warranty only covers up to $3000 on Transmission or Engine so of course im pissed again but since this is my work van I'm like whatever I will pay the difference.After waiting two days for the inspector report I find out they will not cover it as my warranty is not for a Commercial Vehicle. I spent about 6 hours at Luxury buying this work van and talking about how im going to use it for commercial work and even talking about buying a few of them and not one time did they mention my warranty that they pushed on me would not be covered. I paid $2800 for this warranty

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

JOSH IS ONE OF THE BEST AT LUXURY AUTO MALL VERY PATIENT...

5.0
by JAHNESHATIMS on Mar 04, 2020

JOSH IS ONE OF THE BEST AT LUXURY AUTO MALL VERY PATIENT AND HELPFUL NOT TO MENTION HES GONNA GET YOU A GREAT DEAL ANYTIME YOU'RE IN THE AREA STOP BY AND SEE JOSH I PROMISE YOU WONT BE DISAPPOINTED

Overall experience 5.0 Does recommend this dealer.

Worst dealership!

1.0
by Matt on Feb 24, 2020

Made an appointment with Blake to see a truck for the next day. Took off of work and got to dealership the next day and truck wasn't on premises for the appointment. Was told I should have called first and that the truck was getting a scratch painted. Waste of 2 hours of driving.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
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