Lustine Toyota

4.4

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–6:00pm

Cars on the lot

99 cars available See all Cars

Dealership reviews

4.4
Rating and reviews of Lustine Toyota are from Cars.com and DealerRater.com

1140 reviews

I understand why it's called "stealership" now.

1.0
by Edgardo Mejia on Dec 09, 2021

Worst experience ever!! The finance team has the worst employees ever including their manager named Christina Sliger and one of the many reasons that I'm stating this is because they had told me I would pay a lower monthly payment than what it actually came out to be after verifying my first payment amount, which is higher than what it was promised and what I also had signed off on. Also, I had returned to dealership a few days later due to other issues and just so happened to see a buddy of mine trying to return their brand new vehicle because they also had issues with the finance team. So what does that tell you? If you're trying to get ripped off and pay more than what the vehicle is really worth then I'd encourage you all to go see them. I'd also like to clarify that I did mention Christina because she had promised to make time for me to work things out but when I got there, she just introduced me to another "smart" finance guy and went home after talking to her for a couple of days and promised to "make thing right". I had contacted Toyota Financial customer support but of course they can't do anything about it and also e-mailed finance manager so I'll make any updates accordingly.

Customer service 2.0 Buying process 1.0 Quality of repair 2.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mr. Mejia Nerio, We are so sorry that you were not completely satisfied with your recent experience. Customer satisfaction is our number 1 priority. We would be more than happy to discuss any confusion you may have and review the buyers order which breaks down your deal and the payment. Please reach out at your earliest convenience with any questions. Amine Rezki General Manager 703-492-3603 arezki@lustine.com Enrique Marquez General Sales Manager 703-643-5665 emarquez@lustine.com

Sad… try to buy a car and the salesman wastes your time....

1.0
by Itzafas on Dec 05, 2021

Sad… try to buy a car and the salesman wastes your time. I then called spoke to a manager. He was definitely going to get back with a price on my trade. I sent him my offer from Car Max and the said they would match it. Still NO final price or purchase order. Michael the manager of a Toyota dealership wasn’t sure if my Supra had an automatic transmission. A manager that doesn’t know the product, is definitely the reason the salesperson was even more clueless. (Supra only is available with an automatic)

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We are sorry that you were not completely satisfied with your recent experience at our dealership. We were unable to locate any records with the name “Itzafas”. Please reach out to us at your earliest convenience to allow us the opportunity to look further into this. Amine Rezki General Manager 703-462-3603 arezki@lustine.com Enrique Marquez General Sales Manager 703-643-5665 emarquez@lustine.com

Best Dealership Ever " Lustine Dodge"

5.0
by Clarence on Oct 28, 2021

They are very professional and polite. It's a clean, and fun environment to be at, weather purchasing or getting a service. They are fair in price and the staff is Great. Highly recommend this dealership.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you Clarence for taking the time to share about your recent experience. We really enjoyed working with you and look forward to assisting you in the future.

Great Customer Service

5.0
by KE on Oct 14, 2021

Outstanding customer service from, both, sales and service. Ryan, our product specialist, went above and beyond to get my family into our new vehicle. Had a few software glitches that Mike and his team worked hard to rectify (no fault of the dealership, just bugs with a new model) The whole dealership continues to follow up to ensure my satisfaction. If you are in the market for a new vehicle, Lustine is the only place to go.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for the kind words! We appreciate the 5-star rating!

Service Dept

5.0
by TD on Oct 06, 2021

The service Dept is excellent. Eric is incredibly responsive, efficient, and professional. His quick follow up and scheduling as well as his staff have made it easy to get quick quality repairs.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for the kind words and feedback! We appreciate the 5-star rating.

Reliable Service

5.0
by Duane on Sep 14, 2021

I received great service from this dealership, more specifically from my sales rep Nahom. He was very knowledgeable about the product, he wasn’t pushy and he was easy and pleasant to work with.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We really appreciate the 5-star rating and awesome feedback!

I have purchased 4 SUV's from Lustine since 1999 and got...

5.0
by eburton on Sep 03, 2021

I have purchased 4 SUV's from Lustine since 1999 and got them all serviced at Lustine who's service department is second to none !!!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for being a part of our family! We enjoy working with you and look forward to many more years and serving you!

Always have a pleasant experience with Lustine toyota.I...

5.0
by Moni on Sep 01, 2021

Always have a pleasant experience with Lustine toyota. I recommend it to my friends and family. The service department is always so courteous. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback and 5-star rating!

Maverick was an excellent sales counselor - and the...

4.7
by legalhen on Aug 28, 2021

Maverick was an excellent sales counselor - and the entire transaction was completed expeditiously and with no difficulty. Of course, this is my 7th Toyota purchase and 5th Camry - so a known excellent product.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback and 5-star rating!

I have been doing business with Lustine for a number of...

5.0
by fjhilbrandt on Aug 28, 2021

I have been doing business with Lustine for a number of years, always great service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the feedback and 5-star rating!

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