Lumin Auto Group

3.7

Hours of Operation

Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Cars on the lot

100 cars available See all Cars

Dealership reviews

3.7
Rating and reviews of Lumin Auto Group are from Cars.com and DealerRater.com

13 reviews

Amazing customer service

5.0
by jamesgehling on Apr 29, 2022

Amazing. Didn't think customer service this good was still out there. Just can't say enough good things about them. They are very highly recommend. First rate

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Great deals and costumer service. No pressure

5.0
by Andrew on Jan 06, 2022

Cassy and koby we're of great help when we arrived at there store , very professional and helpful. Not to mention we got a great deal on a very nice SUV. Thanks both of you and the lumin automotive group !

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Go somewhere else

1.0
by HC on Nov 12, 2021

They are scammers who are dishonest and lied even on the finance company. The finance company doesn't want to even continue business with them. Red Flags!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Scam liars thieves salvaged cars beware !

1.0
by Xia on Oct 31, 2021

The owner of the dealership Eugene Lied to me and told me the car is ready with no issues , when I got there it had a salvaged title and it had a maintenance required sign and it need an oil change. He told me he would pay for my hotel and for my Uber from the airport. Eugene the owner , Kelly the secretary and koby the finance manager made me book a flight from New York City to Jacksonville Florida overnight for 600$ and finally when we got there the car had a salvaged title and they didn’t want to show me the car fax and said everything was fine and no accidents. It was a silver 2017 Porsche Cayenne and the car was not turning on. When I saw it I realized that it had a flat tire , and the rim was bent, He told me it needed gas then we got gas for it and then it still wasn’t turning on and he said we needed an oil change and we got the oil change mind you I’m paying for all of this and then finally we tried for a third time and the car wouldn’t start. I told the owner Eugene why did he make me fly out from New York City for this bs deal ? They lied to me over the phone and wasted my whole entire Friday and Saturday and now I’m taking him to court and I’m suing him. Do not trust this dealership all of their cars are crashes and salvaged cars that have a fake title showing it’s not salvaged. I’m so mad I called the cops on them and I’m pressing charges for being lied to and wasting my time and causing so much stress and for making me take off of work Friday Saturday and Sunday on the Halloween weekend !!!!! I spent 1,200$ on flights in total and 150$ on a oil change I paid for! And 100$ in Uber rides ! I will make sure i get my money back and I will sue him on top of that for lying to me ! They are a huge scam and I wish I recorded them so i could expose them all I have is txts to prove it. Beware these guys are scammers and thieves and full of lies ! Especially Eugene the owner , kobe the finance manager, and Kelly the secretary! All sweet talk made me sign all the contracts then showed me a complete totaled Porsche Cayenne 2017 silver and the sunroof wasn’t opening ! Trust me stay away I’m flew in from New York City just to get lied to I can’t wait to take them to court !

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Trust Your Gut!

1.0
by Ted on Sep 19, 2021

After agreeing on a price for a vehicle on the internet, salesmen(Giovanni) and the dealership refuse to give me the Vin#. so i can run a Carfax. Hate to waste a 4 hour drive to find out its been flooded or wrecked!!! Shady as H*ll !

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Very attentive

4.0
by Paulie B on Sep 18, 2021

My concerns in my review as Paul B were addressed and all very taken care of. Staff is very focused on customer satisfaction and very appreciated.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 3.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.

DISHONEST!!

1.0
by Danielle on Aug 08, 2020

Called the dealership and spoke to Randi who told me the vehicle I was interested in was still available so we scheduled an appointment for me to come out on a Saturday morning at 10a. She asked me how far I was coming from and told her from lake county (about 1hr and 45 min away). Get into the NSB area the morning off the appointment (this morning by the way) and received a call at 9:30a. confirming my appointment this morning. I let her know I was in the area and will be there for our appointment. I show up to the dealership 10 minutes to 10, walk in and check in. About 5 minutes later I get told that the car isn’t even at the dealership today and that it is being “worked on across the street”. I am BEYOND irate. I guess I will be sticking with the big dealerships from now. Went against my better judgement on this one and learned my lesson.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Excellent service

5.0
by Martin Huyskens on Jul 27, 2019

This was the most professional and going way and beyond in helping me and my wife to get into a car. They closed at 7pm he actually staid until about 10pm to get us into a car and on the road. If I could give 10 stars we would. Proud new owners of Chrysler 300s. Thank you again for going way and beyond any service we ever have had or experienced.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

A Diamond In The Rough!

5.0
by JenniferW. on May 31, 2019

My son and my daughter both purchased vehicles from Lumin Auto last week. The cars were in great shape and the pricing was very reasonable, the sales guys were knowledgeable and they worked to find the perfect fit for their needs and their budgets. The paperwork process was painless and the sales manager was super helpful. It's the best you can ever hope for when looking for gently owned vehicles. I'll be back to purchase another car when my youngest daughter is ready and recommend that you check them out too!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

2016 Toyota Corolla

4.8
by Emd2016 on May 25, 2019

The service was really great and they were ready for us when we got there. Everyone there was able to help us and get us set up. I’m very satisfied with the service and the product!

Customer service 5.0 Buying process 5.0 Quality of repair 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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