Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Devin Pratt headshot

Devin Pratt

Finance 4.4 (182 Reviews)
Dane Paddock headshot

Dane Paddock

General Sales Manager 4.4 (165 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
James McLean headshot

James McLean

Finance 4.6 (158 Reviews)

Cars on the lot

151 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

1871 reviews

Really appreciated the chauffeur service.

5.0
by MARK@MOLINALEADERSHIP.COM on Mar 24, 2022

Really appreciated the chauffeur service. Comfortable waiting area with coffee and condiments for the customer.

Customer service 4.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Joseph Lawson, Service Manager

The dealer was awesome tell us a nice trucks service was

3.0
by DANCLARK987 on Mar 20, 2022

The dealer was awesome tell us a nice trucks service was cool they did their job

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. I would very much appreciate learning more about your particular experience and what I can do to earn those 2 additional stars in the future. I look forward to hearing from you. Thank you! Sincerely, Robert Bennett | General Manager

Salesman was great professional pleasant , efficient ,

5.0
by KENNYRED1962 on Mar 20, 2022

Salesman was great professional pleasant , efficient , great customer service and did everything he said he was going to do .. we will continue going there and refer our family and FREINDS .. we were very pleased and we are hard customers to please Than You Wendy Arreguin

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this amazing review! I really appreciate your business. Sincerely, Ryan Brown, General Sales Manager

Lithia Dodge service center has always done me right.

5.0
by Julien julien on Mar 18, 2022

Lithia Dodge service center has always done me right. If they make a repair and it doesn't fix the issue they take it off the bill. They try to get me in as soon as possible. Stand behind their commitment to the lifetime oil change.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

The only issue I’ve had with my 2004 Dodge Durango is clicking in the front end when cornering sharply. Also experiencing a little more sway, may possibly need new struts or shock absorbers whatever you call it. If you’d like to contact me for an appointment my number is 541-954-8200 thank you.Julien

Patience.

5.0
by bobbigriffey on Mar 17, 2022

Patience. Billy was an excellent representative for Lythia. He listened to all of my concerns and responded in a timely manner. It’s often dealers/auto repair services treat women, especially senior citizens as if they don’t understand what they are talking about. Billy was thoughtful, if I was not clear we discussed the problem further and found the solution. I’m happy with Lythia.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Joseph Lawson, Service Manager

Brian Fisher is the main reason we keep coming back.

5.0
by dncruse on Mar 16, 2022

Brian Fisher is the main reason we keep coming back. He is fantastic! The service department is excellent

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Joseph Lawson, Service Manager

Fast service and accurately done first time.

5.0
by Allan Emmons on Mar 16, 2022

Fast service and accurately done first time. Service is main reason I would purchase again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Joseph Lawson, Service Manager

Your welcome

Fast service, polite, offering me choices of

5.0
by PRYUNG592 on Mar 15, 2022

Fast service, polite, offering me choices of beverages, keeping me apprised of how much longer till finished, explains any questions I have about the bill,

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this amazing review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

Bought used vehicle for our son to use while in college.

1.0
by Gooddad59 on Mar 14, 2022

Bought used vehicle for our son to use while in college. Big mistake. Getting ready to have it towed for second time in 2 months. 4th time engine light has gone on in 6 months. Poor customer service. On my second day waiting for service manager to return call. Find it hard to believe they actually have mechanics check car out before putting up for sale. A cold day in xxxx before I do business with again

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

I feel like I’m just wasting my time going in when my

1.0
by NONE3 on Mar 13, 2022

I feel like I’m just wasting my time going in when my engine light comes on. This will be the third time it’s been in for egr problems. The truck was used when I bought it from them and it really makes me wonder if this problem is the reason why the previous owner traded it in. I own several Ram vehicles and this is the first time I’ve had to have multiple trips for the same problem. I don’t know if it’s just a hard problem to figure out or if the mechanics are just inexperienced.

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager

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