Lithia Chrysler Jeep Dodge Ram FIAT of Eugene
Sales Team
Devin Pratt
Dane Paddock
James McLean
Cars on the lot
Dealership reviews
1913 reviews
These guys have done a great job working on my Ram truck.
These guys have done a great job working on my Ram truck. This is my first vehicle that I've always taken to the dealership for all service work.
Thank you for your wonderful feedback! Sincerely, Joseph Lawson, Service Manager
Salesman was very informative and lined my grand son up
Salesman was very informative and lined my grand son up with the type truck he was looking for. Although there was a little run ability problem, it was promptly taken care of and is running well.
Thank you for this amazing review! I really appreciate your business. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
Was lied to about gas mileage it also costed a lot more
Was lied to about gas mileage it also costed a lot more then that said in the end
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Robert Bennett | General Manager
Super service in every way!
Super service in every way!!! The tech assistance for the vehicle computer was awesome! Thanks
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager
Very close, clean, friendly people, excellent technical
Very close, clean, friendly people, excellent technical support, excellent finance service, i give a shout out to Jason Mossy from dodge in Eugene Oregon
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager
Asked to have front end greased, didn’t get done, told
Asked to have front end greased, didn’t get done, told them it’s got grease fittings, gave me a bunch of xxxx about being busy, waitress 2 hrs.
I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Joseph Lawson, Service Manager
Sorry won’t be coming back anytime soon, can’t trust you guys anymore, not only did you loose a service customer you lost a future sale on a new rig
Absolutely the worst service experience ever!
Absolutely the worst service experience ever!!! After 5 months of at least 2 service appointments that they forgot about, and probably more than 50 un returned phone calls either voice mail, or paper messages left on the desk of JJ or Tim. Charged me for unnecessary transmission service, had possession of me jeep for over 3 months. The first time it was "fixed" made it 21 miles and left me on the side of the road. The second time it was "fixed" made it 140 miles left my 16 little girl on the side of the hwy. Now 15 phone calls and messages later wo t return my call. Only way I can get them on the phone is to call from a different number they don't know..... what a horrible experience dealing with Tim and JJ both in the service department. I wouldn't recommend them to worst enemy!!!!
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge of Eugene does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager
JJ Lawson is great to work with and we’ve followed him
JJ Lawson is great to work with and we’ve followed him from one dealership to another since beginning at Nissan.
Thank you for your loyalty to our dealership and for taking the time to write this review. JJ’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager
I don’t like the drop off.
I don’t like the drop off. And wait in line for your turn Appointments!!!!!
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Joseph Lawson, Service Manager
Way to long to get an oil change 1hr 45 min wait.
Way to long to get an oil change 1hr 45 min wait. Ridiculous waiting time
Charles, thank you for sharing your experience with us. Here at Lithia Chrysler Jeep Dodge of Eugene, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Joseph Lawson, Service Manager