Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

I’ve always been greeted immediately when I enter the service department. The new check out process is much improved- I can pay from the service department instead of waiting in a line down the hall for a cashier.

Dealer Responses

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Joseph Lawson, Service Manager

I was at this location at the beginning of February after my car was stolen and I needed a new fob. I wanted a couple of replacements as well but parts needed to order them. I was told I would be contacted when they arrived so I could come get them along with getting some routine maintenance. Almost 2 months passed and I was never contacted. I left messages on 3 occasions and never received a return phone call or any communication. When I’m there in person customer service is great but attempting to communicate when not in person is wildly unprofessional and frustrating.

Great experience! Quick.process made easy and up-front. I found the vehicle by just gong in and after they gave such a fair price for my trade-in, I had to do it. Happy ever since.

Dealer Responses

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Ryan Brown, General Sales Manager

Beginning with the first interaction on the phone all the way through the process, our visit with lithia Chrysler was very good. The people were very friendly and helpful. Thank you for all that, as well as the the cleanliness of the showroom, including the restrooms.

Dealer Responses

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Ryan Brown, General Sales Manager

Some of your staff was unprofessional how they handled the situation with my vehicle on 3/18.

Really appreciated the chauffeur service. Comfortable waiting area with coffee and condiments for the customer.

Dealer Responses

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Joseph Lawson, Service Manager

Salesman was great professional pleasant , efficient , great customer service and did everything he said he was going to do .. we will continue going there and refer our family and FREINDS .. we were very pleased and we are hard customers to please Than You Wendy Arreguin

Dealer Responses

Thank you for this amazing review! I really appreciate your business. Sincerely, Ryan Brown, General Sales Manager

The dealer was awesome tell us a nice trucks service was cool they did their job

Dealer Responses

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. I would very much appreciate learning more about your particular experience and what I can do to earn those 2 additional stars in the future. I look forward to hearing from you. Thank you! Sincerely, Robert Bennett | General Manager

Lithia Dodge service center has always done me right. If they make a repair and it doesn't fix the issue they take it off the bill. They try to get me in as soon as possible. Stand behind their commitment to the lifetime oil change.

Dealer Responses

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

The only issue I’ve had with my 2004 Dodge Durango is clicking in the front end when cornering sharply. Also experiencing a little more sway, may possibly need new struts or shock absorbers whatever you call it. If you’d like to contact me for an appointment my number is 541-954-8200 thank you.Julien

Patience. Billy was an excellent representative for Lythia. He listened to all of my concerns and responded in a timely manner. It’s often dealers/auto repair services treat women, especially senior citizens as if they don’t understand what they are talking about. Billy was thoughtful, if I was not clear we discussed the problem further and found the solution. I’m happy with Lythia.

Dealer Responses

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Joseph Lawson, Service Manager