Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Devin Pratt headshot

Devin Pratt

Finance 4.4 (198 Reviews)
Dane Paddock headshot

Dane Paddock

General Sales Manager 4.1 (173 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years
Brian Fisher headshot

Brian Fisher

Internet 4.7 (163 Reviews)
Dealer Experience 16 years
Dealership Experience 6 years

Cars on the lot

185 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

2028 reviews

I feel like I’m always overcharged or quoted extra time

2.0
by NONE3 on Sep 12, 2022

I feel like I’m always overcharged or quoted extra time to do tasks. Last time I was in for an oil change they check marked that they had done all the things (checked tires, filled fluids, etc.). I very quickly learned that they hadn’t filled my windshield washer fluid, although they said they did. They also neglected to tell me my window regulator (to bring window up/down) was under warranty and were quoting me several hundred dollars to fix it. I questioned this, but they continued to quote me a price. Took it to another shop who said it should be covered under warranty. I went back to Lithia and questioned them again, they finally told me it was covered under warranty.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.

Brian as always is great and made sure that we got

5.0
by FRGRAY on Sep 12, 2022

Brian as always is great and made sure that we got everything we needed and understood the terms of the deal.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

The man who took care of my truck that needed work was

4.0
by Eltoro on Sep 11, 2022

The man who took care of my truck that needed work was very helpful in seeing it was done thank u .

Customer service 4.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

Vehicle was in for a recall and check engine light.

5.0
by Shawn on Sep 11, 2022

Vehicle was in for a recall and check engine light. Took care of recall and check engine light.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Joseph Lawson, Service Manager

Prompt service and great notification on estimate of

5.0
by Dayton on Sep 11, 2022

Prompt service and great notification on estimate of repairs and completion timing. Did great job of hunting for additional problems

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for this amazing review! I really appreciate your business. Sincerely, Joseph Lawson, Service Manager

No complaints!

5.0
by sharon_fooster1 on Sep 11, 2022

No complaints! Very good service!Bought auto in 2017 and have used Lithia for all services! Very good experience on all occasions 👧

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Joseph Lawson, Service Manager

I recently got my brakes done here and I feel it was the

5.0
by Renee on Sep 11, 2022

I recently got my brakes done here and I feel it was the best price in town and quality of work. I will always be a customer here. The service manager there is incredibly kind and wants the best for your vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Renee, thanks for leaving this wonderful feedback! Sincerely, Joseph Lawson, Service Manager

Our transaction was quick and easy.

5.0
by DAVE@HENDERERDESIGNBUILD.COM on Sep 10, 2022

Our transaction was quick and easy. I would buy here again in the future. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to write such great feedback! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

The service writer assumed my truck was a gas engine when

2.0
by Grampaj on Sep 10, 2022

The service writer assumed my truck was a gas engine when it is an EcoDiesel. He never entered the VIN. The person who did the 30000 mile service had never worked on a EcoDiesel. I do not appreciate spending nearly $900.00 while the guy stumbled through the required services unsupervised. It puts the lie to the ads about highly trained techs to care for my trucks.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. Sincerely, Joseph Lawson, Service Manager

Brain and the team at Lithia kept me in loop during the

5.0
by TNTCONSTRUCTION33 on Sep 09, 2022

Brain and the team at Lithia kept me in loop during the whole process and were easy to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

TNTCONSTRUCTION33, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Bennett | General Manager

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