Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Devin Pratt headshot

Devin Pratt

Finance 4.4 (197 Reviews)
Dane Paddock headshot

Dane Paddock

General Sales Manager 4.1 (173 Reviews)
Dealer Experience 7 years
Dealership Experience 7 years
Brian Fisher headshot

Brian Fisher

Internet 4.7 (162 Reviews)
Dealer Experience 16 years
Dealership Experience 5 years

Cars on the lot

173 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

2011 reviews

Our transaction was quick and easy.

5.0
by DAVE@HENDERERDESIGNBUILD.COM on Sep 10, 2022

Our transaction was quick and easy. I would buy here again in the future. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to write such great feedback! Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

The service writer assumed my truck was a gas engine when

2.0
by Grampaj on Sep 10, 2022

The service writer assumed my truck was a gas engine when it is an EcoDiesel. He never entered the VIN. The person who did the 30000 mile service had never worked on a EcoDiesel. I do not appreciate spending nearly $900.00 while the guy stumbled through the required services unsupervised. It puts the lie to the ads about highly trained techs to care for my trucks.

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience and learn more. Sincerely, Joseph Lawson, Service Manager

Brain and the team at Lithia kept me in loop during the

5.0
by TNTCONSTRUCTION33 on Sep 09, 2022

Brain and the team at Lithia kept me in loop during the whole process and were easy to work with.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

TNTCONSTRUCTION33, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Bennett | General Manager

The dealer is gpod but the service department customer

3.0
by FAMDAVDUE on Sep 08, 2022

The dealer is gpod but the service department customer service is lacking communication skills along with lies and not caring to give any attention when you are a female. I was extremely dissapointed in how I was treated. Although the sales department are excellent in customer service.

Customer service 2.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Joseph Lawson, Service Manager

Thank you for your response. There is so much room to learn, improve and grow in the customer service. This is a learning curve not to discriminate against woman when it comes to auto knowledge. Maybe that we don't know much about mechanical auto parts, the lingo used and processes as a female I can distinguish when someone is careless and discriminative against me. I called several times and service person deny on the phone and in my face that I left numerous messages on voice mail and with service receptionist. Most of the time was not even paying attentipn to me as if my questions comments or words had no value. About the lies; beside the denial throwing the ball between receptionist and service agent of not knowing that I call or that I needed to talk to him. Also abou the equipment install and asking several times showing physically the model that you have on the floor "are you sure this is what you install?" saying yes when is not at all what was install. **That is to me careless lies just to get me away and not to bother anymore. Any questions or concerns about my response, don't hesitate to reach back. For now thank you. Respectfully, Angelica

They were courteous and helpful and efficient.

5.0
by Dcweins on Sep 07, 2022

They were courteous and helpful and efficient. I did not have an appointment for an oil change, they got me in and got it done while I waited.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

I have been using your dealership for several years because of the great service i have always received.

The guy who was in contact with me, Seth was so helpful

5.0
by terrie long on Sep 06, 2022

The guy who was in contact with me, Seth was so helpful and made me feel so much less stress. They were quick at fixing my issue and we're willing to make arrangements for rides for me as well. Thank you

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Bennett | General Manager

Great people to work with.

5.0
by GBSPORTING on Sep 03, 2022

Great people to work with. I think the sale could have went smother. But I still got the car I wanted.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Bennett | General Manager

The dealership was very quick at getting back to me and

5.0
by terrie long on Sep 03, 2022

The dealership was very quick at getting back to me and keeping me updated on issues with my vehicle.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Robert Bennett | General Manager

They have been very prompt and courteous and have kept me

5.0
by Orhdrider on Sep 02, 2022

They have been very prompt and courteous and have kept me informed about the repairs of my truck .

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

They did not respect what I asked for they drove the car

1.0
by MCATANIA2013 on Sep 02, 2022

They did not respect what I asked for they drove the car 147 miles to Eugene and the transmission is messed up can’t even enjoy the car I just bought so messed up

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Joseph Lawson, Service Manager

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.