Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Devin Pratt headshot

Devin Pratt

Finance 4.4 (182 Reviews)
Dane Paddock headshot

Dane Paddock

Sales Manager 4.4 (165 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
James McLean headshot

James McLean

Finance 4.6 (158 Reviews)

Cars on the lot

135 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

1863 reviews

Always willing to provide service with a smile.

5.0
by Jeff Davis on Apr 26, 2022

Always willing to provide service with a smile. Genuine courteous staff. Never a long wait.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Joseph Lawson, Service Manager

Absolutely scammed.

1.0
by CHARLES.OLIVER on Apr 22, 2022

Absolutely scammed. Stop selling CPO vehicles that have severe water leaks and damage, while certifying that they do not.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ryan Brown, General Sales Manager

Helpful service person, busy and able to stay welcoming

5.0
by Victor on Apr 20, 2022

Helpful service person, busy and able to stay welcoming and friendly. I like the coffee bar and modern show room. No complaints from me from my last visit, only compliments.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Joseph Lawson, Service Manager

They xxxxed up and put the wrong fluid in my power

3.0
by xxxxxxxx on Apr 20, 2022

They xxxxed up and put the wrong fluid in my power control unit when they replaced my transmission. PCU destroyed along with rear end and driveline and denied every bit of xxxxing up. I didn't have the money to replace everything and it cost me a car with 60k miles on it. Thanks for being dishonest there Lithia.

Customer service 3.0 Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for taking the time to share your recent experience at Lithia Chrysler Jeep Dodge of Eugene. We want each customer to be completely satisfied upon visiting us, and we would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Joseph Lawson, Service Manager

Service was quick.

5.0
by PAULEWALTON on Apr 14, 2022

Service was quick. Took less time than I expected. Staff was good to work with. Great service

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

Great customer service.

5.0
by ZEMAN.11 on Apr 13, 2022

Great customer service. Purchasing our new vehicle was easy and fun! They answered every question we had.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ryan Brown, General Sales Manager

Great service but Billy in the service department.

5.0
by BALLARD.KELLY on Apr 10, 2022

Great service but Billy in the service department. Made it super easy. Almost enjoyable. Amooth

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Joseph Lawson, Service Manager

Kody Lanterman was extremely helpful and nice, I couldn't

5.0
by Marta on Apr 06, 2022

Kody Lanterman was extremely helpful and nice, I couldn't be happier. He is never pushy and will find you the best deal around. I highly recommend Kody Lanterman as a sales representative at Litha Chrysler jeep dodge of Eugene.

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Marta, Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Kody's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Ryan Brown, General Sales Manager

So there is a 15 word minimum I guess we will come up

5.0
by MATT.RAMSEY01 on Apr 06, 2022

So there is a 15 word minimum I guess we will come up with 15 words at some point in time I’m tired of being harassed about doing a review the dealership did a great job I don’t like having to do these just my personal thing again the dealership did an amazing job very pleased I will be back I will refer other people to the dealership

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Bennett | General Manager

miss-clicked

Always got an update and a call back.

5.0
by Truenerd1001 on Apr 06, 2022

Always got an update and a call back. Service center was always helpful. Billy answered all questions and went above and beyond my expectations

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Truenerd1001, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Billy went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Joseph Lawson, Service Manager

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