Lithia Chrysler Jeep Dodge Ram FIAT of Eugene

4.5

Hours of Operation

Service
Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Sales Team

Devin Pratt headshot

Devin Pratt

Finance 4.4 (186 Reviews)
Dane Paddock headshot

Dane Paddock

General Sales Manager 4.4 (166 Reviews)
Dealer Experience 6 years
Dealership Experience 6 years
James McLean headshot

James McLean

Finance 4.5 (160 Reviews)

Cars on the lot

163 cars available See all Cars

Dealership reviews

4.5
Rating and reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Eugene are from Cars.com and DealerRater.com

1913 reviews

They have me decent deal on my trade in, they weren't

5.0
by PAPAGOGIRL on Jul 03, 2022

They have me decent deal on my trade in, they weren't pushy. I got a great car and it was without talking for hours on the dealership. I live they van. My insurance went down because it has son many safety features. AND it'ts better on gas savings. Great experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everyone there was great and helped me quick and sent me

5.0
by Brokenarm22 on Jun 30, 2022

Everyone there was great and helped me quick and sent me on my way in a timely fashion.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.

Everyone is always cordial service is done in a timely

5.0
by MarlyRStapp on Jun 30, 2022

Everyone is always cordial service is done in a timely matter thank you . Great day

Overall experience 5.0 Does recommend this dealer.

Thought the customer service was excellent.

5.0
by Letsride on Jun 28, 2022

Thought the customer service was excellent. Dropped in unscheduled from the coast for an oil change and our service rep Marley Storey was excellent, treated us like we had an appointment. Nice seating and coffee and snacks while you wait or you can choose to be shuttled somewhere. Love it and will use them again. Dog was also welcome.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks guys.😊

I always receive great service there, and always

5.0
by NONE3 on Jun 28, 2022

I always receive great service there, and always recommend them others. Could not be happier.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, Joseph Lawson, Service Manager

I am usually pleased but this time when I had my oil

2.0
by driftwoodpete1@yahoo.com on Jun 28, 2022

I am usually pleased but this time when I had my oil changed they told me they put in the wrong kind and they put in too much and he called me back on the phone and said don’t go too far just get right back and we’ll fix it so I was actually kind of upset normally I’m pretty pretty happy with them

Customer service 4.0 Overall experience 2.0 Does not recommend this dealer.

During my visit there I waited over 2.

1.0
by timking1979@hotmail.com on Jun 28, 2022

During my visit there I waited over 2.5 hours to finally be told my vehicle oil change and fuel filter was done. I walked out to where my truck was parked and I could see a small amount of oil under my truck as well as a drip coming from underneath. I went back inside of the dealership and spoke to who I believe was a manager who came outside with me and observed the same thing. He in turn called out the technician that completed the work. The technician had a poor attitude toward the manager and was insubordinate towards him, all while I was standing there. The technician reluctantly took my vehicle back and rinsed off the oil and apparently the diesel fuel that was not cleaned. I was then asked to come to the shop while my truck was on the lift and see that the oil/diesel fuel was rinsed off. This is by far the worst service I have ever recieved here and I live several hours away and come there to have work completed. The other thing that was bad about this is when I came back in to report what I observed another employee stated this took place several times the day prior. This is frustrating that this was still happening and to top it off after paying over 400 dollars I get asked to come to the shop to see the stuff was rinsed off. Thank you in advance and sorry for complaining but this is truly sad, Sincerely, T. King 551-678-3162

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

My Jeep Wrangler hood lock looks like it was installed

1.0
by fyberfiend on Jun 26, 2022

My Jeep Wrangler hood lock looks like it was installed with a Sledge hammer & a pick axe. Bummer!!! Waiting for Service Manager to reply. Wanna see the Photo? I’m disappointed.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. We will be in touch shortly. Sincerely, Robert Bennett | General Manager

The People at Lithia in Eugene were great.

5.0
by TASHEPPARD0 on Jun 26, 2022

The People at Lithia in Eugene were great. They had the truck I was looking at ready for a test drive when I arrived. After a brief preriod of low steess negotiation, we settled on a payment that worked with my budget. A short ~30 minute wait for the finance guy where we ironed out some minor “hiccups” on their end and I was on my way. Maybe three hours start to finish.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Guy Germann (GGermann@lithia.com), Sales Manager

Very professional easy to work with ,very knowlegable of

5.0
by Callahanronald54@gmail.com on Jun 24, 2022

Very professional easy to work with ,very knowlegable of the vehicles, parts dept excellent, know what I was trying to describe to him

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for the wonderful compliments! Sincerely, Robert Bennett | General Manager

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