Lexus of West Kendall

DO NOT BUY AT LEXUS OF WEST KENDALL! Purchased a brand new Lexus UX 200 F Sport on October 22. During the test drive all was OK. October 23 I noticed that the steering wheel was not centered. Took the car back and they fixed the issue. October 24 I drove the car on the highway and the car was vibrating when driving at any speed over 40MPH October 24 Took the car back to the dealer and service department claimed all was OK. I did not accept that answer and I called the Sales Manager and he asked Service to do a balance on all 4 wheels October 24 Picked up the car after the balance and issue was still there October 24 I drove back to the dealer and complained again since the car is brand new and should not be vibrating. Dealer asked to wait bercasue they were going to get approval from Lexus to replace the tires because issue was that tires have flat spots from being parked without moving for too long. October 26 I called Lexus corporate and asked for help, seems like the dealer did not need any approval for anything. They were just giving me the round around because they did not want to replace the tires since it was going to cost them money October 26 Lexus spoke to the dealer and they agreed to replace the tires. I dropped the car that day and when I went to pick it up on the 27 the car had a suspension noise. I dropped the car AGAIN at the dealer! NEW CAR REMEMBER! October 27 Went into the main building and asked to speak with General Manager I was told to come by the office at 12PM . I arrived at 12PM and he kept me waiting for 1 hour and 30 minutes just to speak! Great customer service if you ask me. I finally spoke to him and explained everything that was happening. He then called the Service Manager to get his side of the story. The service manager DID NOT know he was on speaker and basically admitted he knew the tires were bad and yet did not replaced them, then also admitted that they finally replaced the tires but the tires they used are from another car ( new car ) that was also seating at the garage for almost a year. Therefore the replacement tires ALSO have flat spots. I demanded the dealer to cancel the sale and refund my money. General manager asked me to give him a day so he could get that done for me. Well it has been a day and yet he has not called me. As of today October 29 I have a new Lexus with bad tires on it because Lexus of West Kendall was too cheap to properly replace the tires. A brand new car with only 6 days of use!

Very Friendly at first once he has you sign everything and get the money the work ethics goes out the door. Very poor customer service never returned a called or emails.

Wonderful from start to finish. The whole experience was seamless. Knowledgeable, kind, courteous and most of all extremely fair. I will be coming back and recommending

I came all the way from Fort Myers Florida to purchase the make model and interior that I was looking for. At first I spoke to Sergio Leets and did the deal over the phone. Final paperwork was done by Jorge Caso and he did a superb job. Very happy with my car and the dealership. Highlt recommend using them!

Buying a car is always soooo stressful but my experience with Eduardo Alvarez was awesome. He was very helpful and resourceful, he guided me through the whole process and attended all my concerns. Outstanding people skills!!! The better reference is this is the 2nd car that I bought with him as well my family and it won't be the last!! Rate 10 out of 5!!!

Very honest salesman and to the point. Also the finance person was great. The overall service was very nice. Would definitely come again to this dealer. Good job!

Thank you for your great help. Definitely recommended. arigato Will be back very soon. I’m definitely will enjoy my new 2020 ES350 Premium luxury

Very helpful and great service. Would definitely recommend to others. Sales person was very friendly And extremely helpful went above and beyond to help us.

Sales rep, Ferney, was very professional and helpful during the process. He showed me a variety of exterior and interior colors which helped me narrow down my choice. He was forthright with the prices and treated me fairly. The car buying process was smooth and seamless. Since the model I wanted was not in their inventory, he delivered the car to my house. Appreciate the small details.

Franco was amazing ! Allowed me to feel comfortable and secure with my lease. He explained all the details and walked me through the show room all times necessary to make the right choice that fit for me.