Lexus of West Kendall

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
10:00am–7:00pm

Cars on the lot

79 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of West Kendall are from Cars.com and DealerRater.com

979 reviews

Terrible service experience

1.0
by Pedro Miraben on Feb 16, 2022

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Pedro, it's concerning to read this review considering our team's mission is to provide all-out customer service for every single person who walks through our doors. We'd like a moment to speak with you to see what happened and how we can help. Please contact us at 786-573-7400.

Stay Clear of this Dealer

1.0
by S.G. on Jan 26, 2022

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

This certainly is not how we strive to run our business. If you had a disappointing experience working with our team then we would like to make things right for you. Please reach us at 786-573-7600 at your earliest convenience as we won't be able to find your contact information from this review. Thank you.

Nice people. I explained that as a disabled 1st...

5.0
by Archie on Dec 03, 2021

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the amazing review, Archie, and for your service. We appreciate you and are grateful for your business! Happy holidays, from the whole Lexus of West Kendall team!

Price on cars.com is not reflective of cash Price

2.0
by JC on Sep 28, 2021

They are advertising a car with the Leasing purchase price to draw you in and then will have you pay the MSRP pricing. Not a good way to do business and won’t be reaching out to them at all anymore

Customer service 3.0 Buying process 1.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

This feedback is very disappointing to read. We strive to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or inconvenience our guests. We would appreciate the chance to speak with you to see if there is anything we can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out at 786-573-7600. Thank you.

Dropped off car for recall service and for repair of the...

1.8
by itelpres on Jul 17, 2021

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer.
Dealer Responses

It's hard to see this feedback as we try to deliver great service at a competitive price. We're sorry for leaving the wrong impression during your visit and we are here to take your call if you'd like to discuss these concerns further. Thank you. Contact: 786-573-7600

Worse car buying experience ever! Hidden fees.

2.0
by Wendy G on Jun 15, 2021

I recently purchased a 2020 Lexus from Lexus of West Kendall. Their internet price for a used car is way below their actual price. They added $2000 for some PDI fees (basically detailing the used car). Worst Experience Ever!! I cannot begin to express how disappointed and frustrated I am with this dealership. It has been the absolute WORST EXPERIENCE EVER!! I purchased my car on June 12, 2021 and after reviewing my contract noticed an additional finance fee of almost $2,000; in addition, there were other warranty hidden fees over the price discussed after signing the contract. I was told because I already signed a document they cannot remove the charge. A BIG MISTAKE! I do not recommend doing business with this dealership ever. If you do make sure you read all the fine print before signing any documents.

Customer service 5.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Wendy - We are sorry to hear that you are unsatisfied with your experience with us. We assure you that it is never our intention to mislead our customers, but we can understand why this would be frustrating and appreciate you reaching out. Please give us a call at 786-573-7600 so we can discuss this situation further and answer any questions you might have. Thank you for your feedback.

This is a Lexus service department customer need to avoid...

1.4
by Lexus customer on Feb 05, 2021

This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello there - It's hard to see this feedback as we want customers to be confident in our services. We apologize for your frustrations and we'd appreciate the opportunity to discuss your concerns together. Please consider calling us at 786-573-7600. Thank you.

Estamos muy agradecidos del servicio que nos proporciono...

5.0
by arlandis17 on Dec 26, 2020

Estamos muy agradecidos del servicio que nos proporciono Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos sentimos como si estuviéramos hablando con alguien de nuestra familia. Nuca aviamos comprado un carro sin stress y tan facil. La verdad que ella fue increíble.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Muchísimas gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Yurlin. Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de ella nos hacen sonreír. Felicidades por su vehículo nuevo y bienvenidos a la familia de Lexus de West Kendall! Esperamos volver a verle en el futuro!

Worst Experience Ever!!

1.0
by Maria L on Nov 30, 2020

I can not begin to express how disappointed and frustrated I am in this dealership. It has been the absolute WORST EXPERIENCE EVER!! I purchased my car back in June and was told by Maliq the finance manager that it would be easy to register the car in the state I was about to move to. BIG MISTAKE! It is now pretty much December and I have yet to get my official license plate. Within allllll these months I have sent many many many emails and maybe after sending close to 10 is when I finally get an answer. And that is because forget getting a call back from any of the voice messages left. The COMMUNICATION IS HORRIBLE. I had to get the dealership manager to help... and I did get some help but now towards the end of my process I am found stuck once again being ignored...buy BOTH the finance manager Maliq and the dealership manager Larry. I have again sent several emails and No Reply. I don’t live in the state of FL anymore, otherwise I would show up and try and get my questions answered. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. My family all knows about my horrible experience here. God help you if you buy a vehicle here!!! They also claimed to have sent all the necessary paperwork to the MVA in the new state I am in and that is also not true. I have had to send many things over again! WHATEVER UOU DO GO TO ANY OTHER DEALERSHIP!!!! I CANT WAIT TILL I FINALLY GET MY LAST PROBLEM SOLVED AND WILL NEVER HAVE TO DEAL WITH THIS PLACE AND PEOPLE EVWR AGAIN!!!! I have tried to remain calm with this issues but after 5 months of the same issue it is Impossible!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Victoria, thank you for taking the time to share your experience with us. We're sorry to hear about your frustrating experience. Unfortunately, due to the high demand, there was a long wait time for all out-of-state tags due to the pandemic, along with the required inspection. We have escalated your response to management and they will be reaching out to you shortly to make sure everything is straightened out. Thank you and we hope to earn your business again in the future.

DO NOT TRUST THIS DEALER ON CARS.COM PRICE

1.0
by RAJ on Nov 21, 2020

I HAD CONTACTED FOR 2021 LEXUS RX-350 STOCK # N30005 LISTED ON CARS.COM FOR $41,684. WHEN I CALLED TO DEALERSHIP THEY SAID THEY WILL NOT OWNER THIS PRICE. BECAUSE CARS.COM POSTED WRONG PRICE. THIS DEALERSHIP HAS 5 2021 RX-350 LISTED PRICE FROM $41,480 TO $41,866. HOW IS THIS POSSIBLE THAT WRONG PRICE POSTED FOR 5 CARS. NEVER NEVER TRUST THIS DEALERSHIP. I HAVE FILE COMPLAIN AGAINT THIS TO LEXUS CORPORATE AS WELL.

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Raj - If there was a mistake on our end, then we sincerely apologize. However, we do not run our business to intentionally mislead our guests. We would appreciate another opportunity to speak with you to see if we can straighten things out. WIthout your last name, we will not be able to locate your contact information, so please feel free to reach out to us at 786-573-7600. Thank you.

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