Lexus of Sacramento

4.9

Hours of Operation

Service
Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–5:00pm
Sunday
Closed
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
10:00am–6:00pm

Cars on the lot

137 cars available See all Cars

Dealership reviews

4.9
Rating and reviews of Lexus of Sacramento are from Cars.com and DealerRater.com

583 reviews

Best Service Experience

5.0
by Jessica Murray on May 11, 2022

Christina Caron is the best! Highly reccomended service advisor, who always goes above and beyond for the customers. Even though getting your vehicle repaired is never fun. I always leave Lexus of Sacramento knowing I was taken care of.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Jessica, we are delighted that Christina has always been a great help to you when your vehicle requires service. Thank you for your five-star review and trust in the Lexus of Sacramento team. See you down the road!

A ++++++ Dealership

5.0
by Mike E on May 04, 2022

I purchased another vehicle here Sunday Love this dealership A++++++++ Robert Escobosa Internet Sales Manger Very easy to work with and knows everything about all products available Front back walk through on vehicle ES350 Wife’s favorite Thank you again for great Service Mike @Mary E

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mike, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Robert and the Lexus of Sacramento team. Drive safely in your new Lexus ES 350, and we hope to see you back again down the road!

Excellent service

5.0
by Julie on Apr 27, 2022

Nick is the best service representative around. He made sure I only got what I needed, no more no less. The New facility is nice too! I won't take my car anywhere else. Thanks Lexus and thanks Nick!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Julie, thank you for sharing your great review of Nick and the team! We appreciate your business and we hope to welcome you back again down the road. Drive safely!

Lexus of Sacramento

5.0
by Art on Apr 26, 2022

Excellent and timely service. I like the ride share option instead of loaner. Very pleased by staff facilities. I miss the donuts; hopefully that’s only a COVID measure.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Art, thank you for this feedback! We are so glad to hear that you had a successful service experience working with the Lexus of Sacramento team. We appreciate your business and hope to see you again down the road!

Welcoming and professional

5.0
by Jennifer on Apr 25, 2022

This is the first Lexus we’ve ever purchased and our experience was very welcoming and professional. The process was seamless and took no time at all. Raz was knowledgeable and made sure to find us a vehicle that met our needs. Thank you so much Lexus of Sacramento for making our dreams of owning a luxury car come true.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are happy to hear from you, Jennifer! Thank you for choosing Lexus of Sacramento and for sharing your kind words about Raz and the team. Safe travels ahead!

Great service, respect, genuine concern for my ne,

5.0
by Matthew on Apr 24, 2022

What I got at the dealership I was immediately greeted didn’t have to wait very long. Everybody was professional make sure I had everything I needed in the lobby. Everybody was moving around busy and taking care of business. I got my car back in excellent shape after the 10,000 mile tuneup. Eric the one that attended me explained everything to me before I signed the paperwork even when I left he was making sure the car was polished and looking nice; going above and beyond!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Matthew, thank you for taking the time to share! We are so glad to hear that you had a successful service experience working with Eric and the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

Always exceptional!

5.0
by Ericka on Apr 20, 2022

I’ve been a Lexus owner since either 2002 or 2003. My experiences has always been 5⭐️ from Sales to Service. I only service my Lexus at Lexus of Sacramento. My service advisor, Christina, is very approachable and always keeps me informed of the status of my vehicle. Last year, my 2013 RX wouldn’t start after I washed it. I panicked and contacted Lexus of Sac. They sent one of their guys to my house to jump my car, assuming it was the battery. It was the battery. They took my car to replace the battery and left a loaner for me to use. I didn’t have to go to Lexus except to pick up my car when it was done. I was in awe with the exceptional service. I don’t think I can own any other brand of car except a Lexus.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We will certainly let Christina know you can always trust her and the Lexus of Sacramento team to get the job done. We're always happy to help with your 2013 Lexus Rx and look forward to seeing you again next time. Take care!

Stay away from Internet Sales department/Carlos

1.0
by Adam on Apr 18, 2022

After viewing a car on cars.com, then the Lexus of Sacramento website, I reached out for more information and received a message from Carlos in their internet sales department. I test drove the vehicle and a couple days later Carlos reached out again. I was interested; however, they gave me an insulting offer for my trade (less than half of offers from other dealers and CarMax written offer). After a few days of email exchanges, I got a written offer from Carmax (more than double Lexus' offer), and reached out again to Carlos to say I was interested in buying their car at their asking price and would sell my vehicle separately to do so. He answered the next morning and confirmed the appointment that day for the sale. I signed over my vehicle to CarMax and made my way over to Lexus only to get a call halfway there cancelling the deal because another salesman was in the middle of selling it. WHAT? How was I confirmed to make a same day purchase only to have them sell the vehicle an hour later? Furthermore, Carlos completely ghosted me since this when I wrote him expressing how disappointed I was in this turn of events.

Customer service 1.0 Buying process 1.0 Overall facilities 4.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Adam- I am sorry to see that you are frustrated. We certainly want our customers to have a better experience than this, and I apologize that the vehicle you were interested in was sold. We should have been more communicative than we were. We certainly do not want this experience for our customers, and I will pass your feedback along to the team. Please get in touch if we can do anything else for you. Rich Williams - Sales & Business Development Manager - richardwilliams@lithia.com

50k service

5.0
by Debbie Buffalo on Apr 13, 2022

Got to Lexus Sacramento and found their construction was all finished 😁 but also found out my regular advisor Brandy doesn't work there anymore ☹️ instead I got a lovely lady named Tracy that gave me a tour of the new building and wrote down all my requests in addition to my 50k service. I had requested a loaner and was given a 2019 RX350. Must have been a base model because it didn't have lots of things my 2015 has. I got a phone call 4 hours later my car was all done. I drove back to the dealership, paid for my service and headed home.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are happy to hear from you, Debbie! Thank you for choosing Lexus of Sacramento and for sharing your positive words about Tracy. We hope to see you again down the road!

Great Service

5.0
by Walt on Apr 12, 2022

Went in for my 40k service. Was greeted right away by my service advisor Eric. Went over what would be done and said it would take about 1.5 hours. Done in that time and I was out of there. Great service from all involved.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Walt, we're so pleased to hear that our team's transparent and efficient service earned us this glowing review! We are grateful for your confidence in Lexus of Sacramento, and we hope to continue caring for your vehicle for many miles to come!

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