Lexus of Sacramento
Hours of Operation
Cars on the lot
Buying a new car here was great !!!
One of the best car buying experiences if ever had !!!! Great salesman and dealership!!! My salesman Kent went over and Beyond. To help me
Tom - thanks for the review, it's amazing to hear that you had a wonderful purchase experience! We appreciate the kind words.
Nick is the best!!! He is always so helpful and accommodating. I definitely give him five stars. On another note, Jen, the cashier gets NO stars! She was so rude, definitely needs an attitude adjustment! Didn’t even bother to say thank you.
While we appreciate the kind words about Nick, the rest of your review is disappointing to receive. The highest level of service is expected from our team, and it is concerning that this was not better reflected in your time working with us. I assure you that this feedback will be addressed properly and with the right people so we can work towards improving our practices. If there is anything more I can do to assist you or better your experience, please feel free to give me a call. Thank you, Christian Simon - General Manager - 916-465-6331
Great service. Nice loaner. Returned my car with a wash! Loved looking around the lot for a new purchase. Think I found something Thanks Mike!
It's great Mike and the Lexus of Sacramento team were able to help you out! Please let us know if there is anything else we can do for you. Take care!
Kyle is a great salesman to work with
I want to thank Kyle for all the help finding me a car after the first car I wanted was a no go. Extremely helpful and an all around good guy. Thanks Kyle, Ricky H.
Kyle and the team are delighted to see that your car-buying experience was a great one, Ricky! Thank you so much for supporting Lexus of Sacramento and congrats on your new car!
Good service but no price negotiation
Found a used car online at this dealership went in and test drove it. The sales man was very nice and helpful however when it came to the price of the car we were told they do not negotiate on price at all - price on their used vehicles is firm with no room to discuss. Additionally, he walked through two optional add ins with us (a security system and insursnce for stains rips on the interior) each were $900 however he said they already added on the security one to the car so we had no choice we had to pay for it which was kind of ridiculous since we didn’t choose to add it and it wasn’t included in their listed price. Not a bad dealership just a couple things to be aware of! We ended up buying the same exact car, same model and everything with lower mileage for $3500 less at a dealer 10 mins away so definitely do your shopping!
Kate, this review is disappointing to receive. We strive to deliver top-notch vehicles at a competitive value, and it is concerning that this was not better reflected in your time working with us. It is never our intention to overcharge our guests, and it is disappointing to see that we left the wrong impression. I understand that we have lost your support, but if there is anything more I can do to assist you or better address this feedback, please feel free to reach out. Thank you, Rich Williams - Sales & Business Development Manager - email@example.com
Great customer services would recommend to anyone
Bernard was very patient and took his time with us not pushes at all. Great customer service. He came out to the car when we was leaving and showed us how to use the instrument panel.
We're glad Bernard delivered the patient and helpful customer care we strive for! Thank you for the amazing review and for taking your business to Lexus of Sacramento - we'll be here if you need us down the road!
Excellent Experience All Around
Every part of the purchase of our new Lexus ES 300h was smooth and pressure free. Bryon was great to work with and was very knowledgeable about every aspect of our new car. I’d definitely recommend this dealership and if you are going to check out a new Lexus ask for Bryon.
Thank you for your five stars! We are delighted to hear that Bryon made your purchasing experience simple and easy. Congratulations on your Lexus ES 300h! Our team at Lexus of Sacramento is grateful for you business and kind recommendation.
Fantastic service from the moment I arrived. The young woman who did the vehicle intake was delightful! Ramiro was kind, efficient and knowledgeable. I was in and out in record time with a loaner car and had my car back within a few hours.
Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Ramiro and the Lexus of Sacramento team. We appreciate your support and hope to see you back again down the road!
Had a wonderful experience! V was helpful and Mark
V was wonderful ! He answered all my questions! Also the lady that took my keys at the beginning was also very nice and welcoming!! Mark was great getting my loaner car ready for me!
We will certainly let V and Mark know you had a seamless experience thanks to their help. Please let us know if there is anything else we can do for you. Take care! - Lexus of Sacramento
Love this dealership
Mike Huddleson is the best. He always takes care of my car. I know nothing about cars and he explains things so I know what the repairs entail. I love Lexus!
Sandra, Thank you for giving Mike a shoutout. He will appreciate the confidence you have in him when it comes to your vehicle needs. Safe travels!