Lexus of Jacksonville

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Jack Becker headshot

Jack Becker

Service Manager (22 Reviews)
Brian Zehren headshot

Brian Zehren

General Manager (5 Reviews)
Mark Clark headshot

Mark Clark

Parts Manager (4 Reviews)

Cars on the lot

86 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

592 reviews

Mrs Catia Bryant

5.0
by Catia Bryant on Jun 16, 2021

Superb service from Davin Tillman . He handled my car needs all in 24 hours and Witt me being from out of state that was exceptional in my opinion.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Catia, it is great to hear that Davin took such great care of you and your vehicle and got you back on the road in no time! Thank you for giving Lexus of Jacksonville your business and your positive review. Safe travels!

Lexus 460 GX

5.0
by Lori Clements on Jun 11, 2021

Purchase experience was the best I have ever had when purchasing a vehicle. Everything from selection, purchase price, trade in value and delivery was exceptional.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Lori - we truly couldn't have asked for a better review! Thank you for sharing your feedback about your purchasing experience here at Lexus of Jacksonville - we hope the new ride exceeds your expectations and provides many years of safe driving. Take care!

Field Lexus of Jacksonville

5.0
by Douglas Wagner on Jun 04, 2021

Second car purchased through Shannon Peek. I highly recommend him.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Douglas, thank you for the review! We are pleased to hear that Shannon took good care of you here at Lexus of Jacksonville, and we hope that you continue to enjoy your newly purchased vehicle!

Great service!

5.0
by M Walker on Jun 04, 2021

Had my 30,000 mile service. From the drop off crew to the service staff, they were all efficient and professional. The experience was pleasant which is not what you expect when having your car serviced.

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you for coming to Lexus of Jacksonville for your 30k check-up! We love to hear that from start to finish you received five-star service from our team. Have a great weekend and hope to see you next time!

We felt so valued

5.0
by Sarah Williams on Jun 02, 2021

It was a pleasure doing business with everyone there. Byron found the car for me and drove a good distance to bring it back to the dealership. What a surprise to be treated to a free lunch, also. Wow. We felt like we were really valued as customers. Thank you. Sarah (Sally) Williams

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sarah - Your review fills us with pride. Providing our valued guests with exceptional care and service is our number one priority, and we are thrilled Byron and our staff made you feel so valued. We are also delighted that you were able to go home in a car that is right for you. Thank you for stopping by Lexus of Jacksonville and we hope to see you again next time. Take care!

Lexus 350

5.0
by Sandy Wines on May 28, 2021

Very enjoyable experience. Would definitely recommend Fieds!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Sandy - thank you for the five-star review! We're grateful for your business and hope to see you back at Lexus of Jacksonville again soon!

We drove 3 hours to look at an SUV that we found online....

5.0
by J. Frazier on May 27, 2021

We drove 3 hours to look at an SUV that we found online. Within a few minutes of being on the lot looking around, Neil Sylverston greeted us in a friendly manner. Never once was he pushy or overbearing. He answered all questions we had, and offered a quick test drive so that we were sure of the vehicle we were looking at. He was very straight forward throughout our visit. He never overstepped or tried to push us into anything we were not interested in. The buying process took a few hours but was laid back and comfortable. The dealership and lounge was very clean and welcoming. Everyone was courteous and friendly. Definitely in the top two buying experiences we have ever had. I highly recommend Lexus of Jacksonville and suggest you start your visit off by asking for Neil. A top notch guy that deserves your business, and won’t rush or pressure you. Thanks for the pleasant experience! -J. Frazier

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reviewing Lexus of Jacksonville! It's fantastic to hear that Neil made your visit worthwhile by helping you into the perfect SUV. On behalf of all of us here, congratulations and safe travels!

Lexus LS460 owner

5.0
by Dale on May 22, 2021

Great service as always. Kai Ferguson was excellent Discussed all issues around suggesting repairs and importance Great dealership

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Dale - Thank you for the great review! We are thrilled to hear that Kai delivered such a successful experience. Drive safely, and we hope to see you again at Lexus of Jacksonville!

New car

4.3
by John B Coppes on May 22, 2021

Sales was easy, but lots of mandated paperwork! The technical teaching was a little brief for the complicated system.

Customer service 4.0 Buying process 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

John, thank you for taking the time to leave us this review and feedback. We do strive for transparent and accommodating service, and I would be more than willing to answer any lingering questions that you have about your vehicle. I'm going to look up your contact information, but please don't hesitate to send me an email. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

Customer

5.0
by Matilda Girardeau on May 19, 2021

Mr. Larry Berry was very helpful. He answered questions I had not related to the service scheduled. Thanks

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Matilda - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Larry. Drive safely, and we hope to see you again at Lexus of Jacksonville!

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