Lexus of Jacksonville

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Jack Becker headshot

Jack Becker

Service Manager (22 Reviews)
Brian Zehren headshot

Brian Zehren

General Manager (5 Reviews)
Mark Clark headshot

Mark Clark

Parts Manager (4 Reviews)

Cars on the lot

89 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

592 reviews

Waiting for my Nx to arrive. James was very helpful in...

5.0
by chayes6151 on Jan 12, 2022

Waiting for my Nx to arrive. James was very helpful in starting the process on the phone

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so glad to hear that you had such a successful experience working with James and the Lexus of Jacksonville team. Congrats on your Lexus NX, and we are looking forward to seeing you again down the road!

We are from out of town and needed a minor repair. The...

4.0
by CScott528 on Oct 11, 2021

We are from out of town and needed a minor repair. The service team quickly and efficiently made the repair with no charge 😊. However, the valet key (that is in the key fob) was missing when the car was returned to us. My husband and I were very upset about this, the technician did make a duplicate key (because we had our 2nd set with us). There is no reason for that key to have been used in the first place. I am posting this to make others aware. I have had my vehicle serviced at dealerships for years and I have never had this problem before today.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your experience with us. Though I'm glad to hear that our team took care of the repairs needed to get you safely back on the road, I can understand your concern and frustrations with your missing valet key. If you can provide your contact information so I can research this further that would be greatly appreciated. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

Worthless service! After 2 trips there, leaving car once...

1.0
by Lexus Owner on Oct 07, 2021

Worthless service! After 2 trips there, leaving car once and sitting to wait the other time, the problem was not fixed but they charged me several hundred dollars. My particular service rep was wonderful! This is not her fault. It's your mechanics who are NO GOOD! Then I called a local tire repair shop and the car is fixed and it cost me $33 including tax. They also took me home and brought the car back to me for no extra charge!

Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Customer satisfaction is our top priority and I'm so sorry to read about your experience. I will be discussing the details of your service visits directly with my team to ensure events like this do not occur in the future. I'd like to discuss the details of your service visits directly with my team to ensure events like this do not occur in the future, but I won't be able to without further information. Would you be willing to reach me by email? I would appreciate the chance to learn more about this situation. Thank you, - Brian Zehren - General Manager - bzehren@fieldsauto.com

Dishonest Dealer!

1.0
by Benjamin on Aug 23, 2021

My offer to buy a car was accepted by the dealership. Cliff was my salesman. Sold the car to someone else before I had a chance to pay for it.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Benjamin, I am very sorry to hear that the vehicle you were interested in was sold. It is never our intention to cause our guests any frustration, so I apologize for the poor communication on our end. If you would be willing to provide more details on what occurred, it would help us improve our process moving forward. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

Satisfied customer

5.0
by Lynn Dockery on Jun 24, 2021

Mr. Steven Downey is the best salesperson on this side of heaven. I live in NC however because of his excellence I traveled to Florida to get a car. He gets an A+ from me.

Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Lynn, we really appreciate you making the trip to work with us! Thank you for choosing Lexus of Jacksonville and for sharing your glowing feedback about Steven. Safe travels in your new car!

2017 Rx 350 Lexus Certified SUV

5.0
by KB on Jun 24, 2021

Excellent car buying experience. The Sales Associate, Randy Medina, was very professional, courteous and pleasant to work with. Everything was smooth from the car lot to the office, and from negotiations for the trade in to finalizing the purchase - there was never any form of pressure sales tactics

Customer service 5.0 Buying process 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to review us! We are so happy to hear that you had a successful purchase experience working with Randy and the Lexus of Jacksonville team. Drive safely in your new vehicle, and we hope to see you back again down the road!

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5.0
by R Read on Jun 20, 2021

Quality service and quality experience

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the positive feedback and five stars! All of us here at Lexus of Jacksonville sincerely appreciate it.

Lexus of Jacksonville

4.8
by Stuart Cohen on Jun 19, 2021

Excellent service. Fast and pleasant experience

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 4.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the positive feedback, Stuart! We are grateful for your business and hope to see you back at Lexus of Jacksonville again soon!

Service/Repair

5.0
by Albert Parker on Jun 19, 2021

Brakes serviced. Excellent service consultant.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Albert, thank you for taking the time to leave us a review! It was our pleasure to assist you with your brakes here at Lexus of Jacksonville, and if you ever need anything else, don't hesitate to come back and see us again!

Owner

4.5
by Miss painter on Jun 18, 2021

James Was a very great sales person

Customer service 5.0 Buying process 4.0 Overall facilities 5.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the excellent review of James! All of us at Lexus of Jacksonville are grateful for your business.

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