Lexus of Jacksonville

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Jack Becker headshot

Jack Becker

Service Manager (22 Reviews)
Brian Zehren headshot

Brian Zehren

General Manager (5 Reviews)
Mark Clark headshot

Mark Clark

Parts Manager (4 Reviews)

Cars on the lot

89 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

592 reviews

Fields Lexus of JAX gets high marks!

5.0
by Tw on Mar 31, 2022

Great service. Knowledgeable, professional staff. Explained all options and costs before proceeding. Comfortable accommodating waiting area. Nice complimentary food and drink station. Special thanks and kudos to Patricia.

Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We are thrilled that Patricia and the team gave you such a positive experience! Thank you for choosing Lexus of Jacksonville and for stopping by to share a review. We hope to welcome you back for your future service needs!

Great experience

5.0
by Kim Lopez on Mar 30, 2022

Randy in sales was amazing. I’ve had bad experiences buying cars previously but this time around was great. He was patient, answered all our questions, and made us feel comfortable. AJ in finance was extremely nice as well. We went there pre approved but he worked a way to get me a lower interest rate. I appreciated it. The whole process was very easy. I enjoyed my time at this dealership. Thank you all for a great experience!!!!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Kim - It made our day to read your five-star review for Lexus of Jacksonville! Thank you for sharing with us your kind words for Randy and AJ. We will let them know that their professionalism and patience ensured you felt confident in your purchase. Congratulations on your new car, and we hope you have fun showing it off!

Prompt service and employees are very courteous as well

5.0
by Nina on Mar 30, 2022

Prompt service and employees are very courteous as well as knowledgeable concerning repairs and answered all my questions.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for reviewing us, Nina! We are so glad to hear that you are confident in the Lexus of Jacksonville team to get the job done. Drive safely, and we hope to see you back again down the road!

Shannon Peek Salesman

5.0
by Bonnie Brunson on Mar 28, 2022

This is the fourth vehicle purchased from this dealership and the same salesman, Shannon Peek. Every interaction with him and the service department is always first rate. The maintenance is thorough. The waiting room is comfortable and the food service provided is tasty and the personnel very friendly.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you, Bonnie, for giving Lexus of Jacksonville your business! We're glad that the team has been wonderful to work with. We appreciate your kind words, and we will see you again next time.

Outstanding, professional and knowledgeable staff!

5.0
by David C. on Mar 23, 2022

Service Consultant was professional, knowledgeable and explained service required. Very high-quality service and repair. Service Consultant went over and above to ensure customer satisfaction and followed up to see if I had any issues.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the review of Lexus of Jacksonville, David. We're glad that our team has been wonderful to work with. We appreciate your confidence in us, and we'll see you again down the line!

Service

5.0
by Mylin on Mar 21, 2022

Andrew was attentive and discussed everything in details of your car being serviced. Scheduling was very easy through online. Clean facility with comfortable waiting lounge with good food and beverage choices, the staff were friendly.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Mylin, we are thrilled that Andrew and the team delivered a communicative, top-notch service experience! Thank you for choosing Lexus of Jacksonville and for stopping by to share your feedback. Drive safely!

Was there today Mark Clark is always is exceptional

5.0
by Magjbr#Mandy18 on Mar 21, 2022

Was there today Mark Clark is always is exceptional professional polite friendly and helpful then I had Shannon go ahead and seen for a while and he was extremely helpful friendly and in the middle of it all their system went down so they offered me to stay or come back or go get lunch needless to say everything came back up except for printing so I was very happy and Lexus was outstanding

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for posting about your recent visit to Lexus of Jacksonville! We are so glad to see this fantastic feedback about Mark, Shannon, and the rest of our team and truly appreciate your patience when our system went down. For all your future service needs, we will be here to help!

Highly recommend Lexus of Jacksonville.

5.0
by Amber G on Mar 20, 2022

Randy(car sales) and AJ(finance) was amazing. Best experience I’ve had with buying a car. I would highly recommend Lexus of Jacksonville if you’re interested in a new car.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Amber, we're thrilled to hear this was the best purchase experience you've had! Randy and AJ will love seeing their names in your positive review as well. Thank you for recommending Lexus of Jacksonville, and congratulations on your new car!

We were in town for the PLAYERS when our check engine

5.0
by Mzakrze732 on Mar 14, 2022

We were in town for the PLAYERS when our check engine went on we drove it to Lexus where we greeted by Larry Berry a service advisor who was very helpful and understanding. He was excellent very customer friendly he not only had the vehicle repaired (catalytic converter) he had us take the courtesy back to Savannah and had our NX brought back to Savannah at no cost. Larry your the best service advisor we ever had. Thank you from the bottom of our heart for being there for us. Joe and Marilyn

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi Joe & Marilyn - Thank you so much for leaving Lexus of Jacksonville a five-star review! We are thrilled to hear that Larry took the time and care to ensure everything with your Lexus NX was taken care of. Customer service is our priority, so our team couldn't appreciate your kind words more. Drive safe!

Excellent and prompt service.

5.0
by Robert.franco on Mar 13, 2022

Excellent and prompt service. Waiting lounge clean and fully stocked. Able to work whilst waiting

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Strongly recommend Lexus of Jax

We are always happy to help you out, Robert! Thanks for choosing Lexus of Jacksonville and congrats on your new car!

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