Lexus of Jacksonville

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Jack Becker headshot

Jack Becker

Service Manager (22 Reviews)
Brian Zehren headshot

Brian Zehren

General Manager (5 Reviews)
Mark Clark headshot

Mark Clark

Parts Manager (4 Reviews)

Cars on the lot

93 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

594 reviews

Service

3.0
by Lawrence Lapinski on Apr 21, 2022

Inconvienced by service department breaking my windshield. Needed to make several follow up phone calls. Car not washed/vacuumed after 45,000 service. Loner was given to me.

Customer service 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Lawrence - I want to sincerely apologize for any mistake on our end. We never want to inconvenience our guests and I'm so sorry for this frustrating process. I will speak with my team to ensure a situation like this one doesn't happen in the future. If there is anything further that I can do to assist you, please let me know. Thank you, Khai Ferguson - Service Manager - (904) 721-5000

Oh well presented and managed dealership I am pleased

5.0
by Jpalme6139 on Apr 18, 2022

Oh well presented and managed dealership I am pleased with their service and will return

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review and the kind words about the Lexus of Jacksonville team! See you next time.

Wonderful customer service

5.0
by Hazel G. on Apr 16, 2022

Larry has been very professional. I think he helped me twice and he’s always friendly and helpful. The staff at the Lexus Atlantic location are all friendly. To be honest this is one of the reason why I got a Lexus because they always have a wonderful customer service. They always try their best to make your experience great.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your continued confidence in Larry and the Lexus of Jacksonville team to get the job done. We're always here to help, Hazel!

Clean, fast, detailed, friendly, and a free lunch too!

5.0
by JJ on Apr 13, 2022

Clean, fast, detailed, friendly, and a free lunch too! Whoo hoo! Lexus in Jacksonville is the place to go (:>)

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

JJ, what a fabulous review! Woo hoo is right. Thank you for your kind words and for taking your automotive needs to Lexus of Jacksonville!

Excellent Customer Service “ Larry Barry “

5.0
by Robert on Apr 12, 2022

Larry Berry has the best customer service and knowledge of Lexus I have ever experienced before .. He makes you feel like this dealership understands your concerns as if it was he own vehicle .. Excellent Customer Service !! He deserves a raise and promotion !!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

We couldn't agree more that Larry is a great asset to the Lexus of Jacksonville team and he will surely be touched by your kind words. Thank you so much for putting your trust in us, Robert!

Very good car buying experience

5.0
by Alex on Apr 12, 2022

Experience was great. Frankie was my sales rep and expressed good knowledge of overall inventory and specific vehicle specs and pricing. No hassle and process was smooth. I’d recommend going to see him if you’re in the market for a new vehicle.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Alex, it's great to hear that Frankie coordinated such a pleasant and successful car-buying experience! Thank you for the wonderful review and for your recommendation - everyone here at Lexus of Jacksonville appreciates it! Enjoy!

Wonderful customer service! Courteous people!!!!!!

5.0
by Miley on Apr 09, 2022

Walked in for an oil change. Employees are very accommodating. Great customer service. Rodger made my car service quick and easy! God bless Lexus of Jacksonville!

Customer service 5.0 Buying process 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Miley, we'll always do all we can to accommodate our guests when they're in need of service. We're happy to hear Rodger was able to fit you into our schedule and get you back on the road so quickly. Thank you for stopping by Lexus of Jacksonville, and we'll be here whenever you need us next!

Fields is a great Lexus dealer.

5.0
by DrEAM on Apr 09, 2022

Fields is a great Lexus dealer. The service writer, Allen, is always easy to work with. There was a minor issue that had to be checked by the service manager who replaced the part immediately. The waiting room is roomy and comfortable and having a complimentary grill is a real plus. Thanks!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for sharing this fantastic feedback about our service and facilities! It's wonderful to hear that Allen made your repair process simple and we truly appreciate you coming to Lexus of Jacksonville for your auto needs. Have a great week!

Lexus of Jax Rules!!

5.0
by M Hotard on Apr 06, 2022

This dealership is and has for years been top notch. Over ten years of business with them and car #2 because it has been a consistent pleasure. Make your life easy and buy a Lexus from them. You won’t regret it.

Customer service 4.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you so much for your glowing review and continued support of Lexus of Jacksonville! It is greatly appreciated!

Great Service

5.0
by Joyce Mitchem on Apr 05, 2022

Henry is my service provider and he does a terrific job in making sure my car stays running at an optimal level. He is very knowledgeable and explains everything in great detail.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Joyce, thank you for the great review! We are so glad to hear that you had a successful service experience working with Henry and the Lexus of Jacksonville team. Drive safely, and we hope to see you back next time!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.