Lexus of Jacksonville

4.8

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed
Sales
Monday
8:30am–7:30pm
Tuesday
8:30am–7:30pm
Wednesday
8:30am–7:30pm
Thursday
8:30am–7:30pm
Friday
8:30am–7:30pm
Saturday
8:30am–6:00pm
Sunday
Closed

Sales Team

Jack Becker headshot

Jack Becker

Service Manager (22 Reviews)
Brian Zehren headshot

Brian Zehren

General Manager (5 Reviews)
Mark Clark headshot

Mark Clark

Parts Manager (4 Reviews)

Cars on the lot

89 cars available See all Cars

Dealership reviews

4.8
Rating and reviews of Lexus of Jacksonville are from Cars.com and DealerRater.com

592 reviews

Allen at Lexus of Jacksonville gave me excellent service

5.0
by Patricia on May 23, 2022

Allen at Lexus of Jacksonville gave me excellent service with good communication regarding the diagnosis and repair.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Patricia, thank you for the great review! We are so glad to hear that Allen and the Lexus of Jacksonville team earned your five stars. Drive safely, and we hope to see you back again down the road!

First time at this dealership --Very pleased with service

5.0
by caroldedoncker39 on May 20, 2022

First time at this dealership --Very pleased with service tech, service and all over experience!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the kind review, Carol! We are so glad to hear that you had a successful service experience working with the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

I have felt with this dealership for many yeasts, they

5.0
by mdearing on May 11, 2022

I have felt with this dealership for many yeasts, they are top notch from sales, parts, and service. Larry Berry is my service advisor and he is 100 per cent

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with Larry and the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

Very Responsive!

5.0
by Marty on May 10, 2022

Outstanding and best Lexus Service Department we’ve dealt with nationwide in 10 years! Our Lexus broke down on interstate and towed there, Henry ensured it was inspected and ‘cause immediately identified. Less than 3 hours later repaired reasonably and runs like new! Very professional department!

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

Went in for service on my 11 year old Lexus and came home

5.0
by Svaughn1984 on Apr 28, 2022

Went in for service on my 11 year old Lexus and came home with a brand new RX. Did not feel pressured and found both sales and finance to be very professional and knowledgeable. Very pleasing experience.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Jacksonville team. Drive safely in your new Lexus RX, and enjoy it! We hope to see you back again down the road!

Excellent service as always.

5.0
by Arglasheen on Apr 25, 2022

Excellent service as always. I have taken my car in for service here regularly and will continue to be a loyal customer. Great job! Car is running perfectly now.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It means a lot that you can trust our Lexus of Jacksonville team to provide consistently excellent service. Thank you for the rave review! Safe driving and we will see you at your next visit.

Excellent service.

5.0
by BK on Apr 21, 2022

Excellent service and customer communication. Everyone was very helpful. Good value and experience. I was from out of town so was very happy to get this level service.

Customer service 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Ensuring all of our customers, both new and returning, receive five-star service is our goal, so this review made our day! Thanks for trusting Lexus of Jacksonville with your vehicle, and we look forward to assisting you next time!

Very professional and timely service!

5.0
by tillmanp1 on Apr 21, 2022

Very professional and timely service! The client lobby provides for a pleasant wait experience as well!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

This is the kind of feedback we love seeing. Thanks! - Lexus of Jacksonville

Service

3.0
by Lawrence Lapinski on Apr 21, 2022

Inconvienced by service department breaking my windshield. Needed to make several follow up phone calls. Car not washed/vacuumed after 45,000 service. Loner was given to me.

Customer service 4.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 3.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Lawrence - I want to sincerely apologize for any mistake on our end. We never want to inconvenience our guests and I'm so sorry for this frustrating process. I will speak with my team to ensure a situation like this one doesn't happen in the future. If there is anything further that I can do to assist you, please let me know. Thank you, Khai Ferguson - Service Manager - (904) 721-5000

Oh well presented and managed dealership I am pleased

5.0
by Jpalme6139 on Apr 18, 2022

Oh well presented and managed dealership I am pleased with their service and will return

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the review and the kind words about the Lexus of Jacksonville team! See you next time.

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