Lexus of Cerritos

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
9:00am–9:00pm

Cars on the lot

239 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Lexus of Cerritos are from Cars.com and DealerRater.com

2173 reviews

Lexus of Cerritos

5.0
by Stefanie Boone on Apr 02, 2022

I always have a great experience at Lexus of Cerritos no matter who my service manager is

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We are pleased to hear you had such a positive experience with us, Stefanie! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Fly in, drove home

4.0
by Rian Glassford on Apr 01, 2022

Arranged entire purchase over the phone or text. Brian my sales person without standing. Financing was extremely slow. Save thousands of dollars here. I have a couple of lingering issues that I am working with a dealership to get corrected. I am confident they will make things right.

Customer service 4.0 Buying process 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Rian, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Great service

5.0
by Chun Fang Yeh on Apr 01, 2022

Great service, but spend a little long time to process buying.

Customer service 5.0 Buying process 4.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

When you drop off your vehicle they tell you it will be

1.0
by H on Mar 27, 2022

When you drop off your vehicle they tell you it will be ready in 3-4 hours then before they close they call you and say sorry not ready then you have to wait another day, they do that always !!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hi, we are deeply disappointed by your experience at Lexus of Cerritos. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Professional

5.0
by Margo Carter on Mar 27, 2022

Always a pleasure to have my SUV serviced at AutoNation. The Service Department employees are super polite and professional. Waiting I enjoy a pastry and hot chocolate. And my SUV is happy getting a car wash gratis.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Margo, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

Jeff was excellent!

5.0
by Jhee0101 on Mar 27, 2022

Jeff was excellent! He gave great customer service. Kindly enough he explained step by step for buy out process.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Hi, we are pleased to hear you had such a positive experience with us We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

I have visited the dealer a handful of times for service

3.0
by delacruz.paola on Mar 25, 2022

I have visited the dealer a handful of times for service on my IS. Every time I am not impressed with the service, you would think a luxury dealer would have great customer service but it is honestly, very blah. I do hate that when I pull in I have to wait in my car for 10 min before anyone comes to help me. I hate waiting and I feel that if you have an appointment the wait time should be minimal. I also hate that I have to wait 3 hours for them to service my car. Luckily, the mall is around the corner so that keeps me busy. Overall, not super happy but it is the closest to me and where I purchased the car.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (562) 263-7857 to discuss what we can do to help.

Wonderful experience at Lexus of Cerritos

5.0
by Dree Williams on Mar 24, 2022

I had a wonderful experience! Dorina was amazing in making sure my paper work was process smoothly. I appreciate Dorina for taking the initiative in reaching out to me prior to me coming into dealership. I will definitely be referring some of my friends to Lexus of Cerritos. I?m so excited to be apart of the Lexus family!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Dree, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

best car dealer service

5.0
by Joyce Zheng on Mar 24, 2022

best service, offer car rentel, car wash , the customer service is very efficient to answer all question and make appt

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Joyce, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Carolyn Sage

5.0
by Carolyn Sage on Mar 24, 2022

Best experience I have ever had at a Dealership. Mo was exceptionally helpful, kept in daily contact, and even delivered the car to my home when the car was ready. Lexus of Cerritos offers top of the line services. I highly recommend them!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Carolyn, thank you for your kind words and this wonderful review! We appreciate your recommendation of Lexus of Cerritos and we hope to be of service again in the future.

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