Lexus of Cerritos

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
8:30am–9:00pm
Sunday
9:00am–9:00pm

Cars on the lot

368 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Lexus of Cerritos are from Cars.com and DealerRater.com

2069 reviews

Service

2.0
by Maria Sanchez on Jan 28, 2022

are very poorly organized had appointment wait for 40 minutes to receive attention stayed 4 hours in the diler for a simple oil change

Customer service 2.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Lexus GX 75k service. Perfect like clockwork

5.0
by B. Chu on Jan 28, 2022

Daniel of Lexus Cerritos is Awesome. Always puts his customers first. Bravo!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

Service

5.0
by Alicia Luiz on Jan 27, 2022

Great service Jonathon from service department(Cerritos) was super helpful.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.

This is in reference to AutoNation Lexus of Cerritos, CA....

1.0
by Smileycfm1 on Jan 26, 2022

This is in reference to AutoNation Lexus of Cerritos, CA. I have been trying to CASH purchase a used vehicle since 12-14-21. The dealership has lost TWO different $20,000 checks sent thru FedEx. I found this out yesterday that they have ALL of their FedEx deliveries including financials received by a PARTS MANAGER, then distributed to the proper person. They don't see any possible problems with having ALL deliveries received by a PARTS MANAGER!!! I have been dealing with Gen Mgr Brian Walker who was supposed to watch for the second check's delivery so that it would NOT get lost and the check still got lost again. I can see why this company is NOT BBB accredited! Now, I've been handed off to a Jason Hiraiwa in the Finance Dept. I've left voice messages for Jason twice with NO response from him. This dealership has some serious problems and it proves that even MORONS can find jobs! I'm NOT leaving any star rating because they deserve less than one star!!!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

Service

4.0
by Yolanda Tanimura on Jan 24, 2022

Kind of disappointed as I was given an appointment but when I took my car for just a basic maintenance service, I was told that it will take 4 hours for my car to get the service. No loaner available too.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi, thank you for taking the time to leave us feedback. Don't hesitate to contact our General Manager at (562) 263-7857 if you ever need anything. Be safe on the road!

Good Service

5.0
by Shantell Kekessie on Jan 23, 2022

Scheduling was easy, inspection was thorough, advisor Cruz took time to explain and prioritize what repairs were needed and did not push toward the most expensive options. Will visit again.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Hi Shantell, thank you so much for your positive comments about Lexus of Cerritos! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Worst Car Dealership I've had to deal with EVER!!!

1.0
by Al M. on Jan 21, 2022

This is in reference to AutoNation Lexus of Cerritos, CA. I have been trying to CASH purchase a used vehicle since 12-14-21. The dealership has lost TWO different $20,000 checks sent thru FedEx. I found this out yesterday that they have ALL of their FedEx deliveries including financials received by a PARTS MANAGER, then distributed to the proper person. They don't see any possible problems with having ALL deliveries received by a PARTS MANAGER!!! I have been dealing with Gen Mgr Brian Walker who was supposed to watch for the second check's delivery so that it would NOT get lost and the check still got lost again. I can see why this company is NOT BBB accredited! Now, I've been handed off to a Jason Hiraiwa in the Finance Dept. I've left voice messages for Jason twice with NO response from him. This dealership has some serious problems and it proves that even MORONS can find jobs! I'm NOT leaving any star rating because they deserve less than one star!!!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Service Visit

5.0
by Sandra Washington on Jan 20, 2022

This is the dealership that I visit on a regular basis for car service.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Sandra, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Great Customer service & sales person

5.0
by Jose Filio on Jan 18, 2022

Andrea & her boss, Natalie did a very good job and had a great experience in shopping for a new car. Lexus of cerritos delivers exeptional service to their customer.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Jose, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Wonderful service!

5.0
by Debbie Ozuna on Jan 18, 2022

I brought my Lexus in for regular maintenance, as always everyone was very courteous, patient and helpful! Jonathan let me know what was going to be happening and what to expect. While waiting I noticed all staff treated whoever they were helping in the same manner. Very much appreciated!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi Debbie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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