Lexus of Arlington

4.7

Hours of Operation

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Haresh Trivedi headshot

Haresh Trivedi

Service Advisor 4.9 (801 Reviews)
Thomas Prondzinski headshot

Thomas Prondzinski

Service Director 4.9 (412 Reviews)
Tony  Coyoc headshot

Tony Coyoc

Service Advisor 4.8 (154 Reviews)

Cars on the lot

130 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Lexus of Arlington are from Cars.com and DealerRater.com

3124 reviews

Lexus of Arlington service department was excellent when

5.0
by SCLAIBO on Jul 26, 2022

Lexus of Arlington service department was excellent when I recently came in with a flat tire. Haresh was great!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

I went to your dealership in 2006 to check out the Lexus

5.0
by msgus1 on Jul 26, 2022

I went to your dealership in 2006 to check out the Lexus vehicles. I ended up falling in love with my ES 340. I traded in my BMW and purchased my Lexus. I love my car and I can honestly say you have a great service department. If anything isn't running properly I call Tom and he explains what might be my cars problem. He sets up a appointment for me and if needed a loner. No matter what the problem might be Tom and the Service Department treats me like a first class customer. When ever I can I always promote your dealership as one of the BEST and I always recommend Tom.. I truly feel my car runs and looks great because of your #1 Service Department. By the way let me tell you again. I LOVE MY LEXUS

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your business and our team looks forward to serving you again soon!

I had an oil change appointment for 1130 it still took

4.0
by apithadia on Jul 26, 2022

I had an oil change appointment for 1130 it still took one and a half hours for me to get out of there. I really don’t see why you do an appointment if you take that long.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

I have always been happy with the service.

5.0
by JDANGELO2004 on Jul 26, 2022

I have always been happy with the service. Everyone is always willing to help and very attentive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

I had oil change service they took to long.

1.0
by OVERSEA24 on Jul 26, 2022

I had oil change service they took to long. That was too hour and thirty minutes. I never go back to service center again

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Terrible I will never in my life buy a car from this

1.0
by CAMPBELLANDRE72 on Jul 26, 2022

Terrible I will never in my life buy a car from this place again never

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Fast, polite service.

5.0
by joeoncedar on Jul 24, 2022

Fast, polite service. Work done as promised, notification of additional work needed was accurate and explained well.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Everything went fine, the agent I work with Ed Thalhammer

5.0
by jerrynjudy144 on Jul 23, 2022

Everything went fine, the agent I work with Ed Thalhammer Was great, and the amplifier they put in work is fine

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

Everyone was very professional and friendly.

5.0
by Jmurr83 on Jul 23, 2022

Everyone was very professional and friendly. Haresh Trivedi was my service advisor and he wanted to make sure everything was right on my Lexus RX 350. He informed me the 6 month check up would take a while and said I had brought reading material and I wanted to get the service done. He informed me of a few needed items that could be done now or to make another appointment. I waited and was very happy with the finished product. I have been told by my friends that go to your dealership for service and everyone raves about how well they are treated. Thank you and keep up the good work.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

I was suppose to get my tire patched up since I

1.0
by Natalie B on Jul 23, 2022

I was suppose to get my tire patched up since I supposebly had a nail in it and the nail is still in my tire! 50 doller rip off! I'm trying to contact the costumer service and still no reply

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this to our attention, Natalie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.