Lexus of Arlington

4.7

Hours of Operation

Service
Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
8:00am–5:00pm
Sunday
Closed
Sales
Monday
8:00am–9:00pm
Tuesday
8:00am–9:00pm
Wednesday
8:00am–9:00pm
Thursday
8:00am–9:00pm
Friday
8:00am–9:00pm
Saturday
9:00am–6:00pm
Sunday
Closed

Sales Team

Haresh Trivedi headshot

Haresh Trivedi

Service Advisor 4.9 (798 Reviews)
Thomas Prondzinski headshot

Thomas Prondzinski

Service Director 4.9 (412 Reviews)
Tony  Coyoc headshot

Tony Coyoc

Service Advisor 4.8 (154 Reviews)

Cars on the lot

133 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Lexus of Arlington are from Cars.com and DealerRater.com

3119 reviews

Very nice they showed me how to work my smart car and

4.0
by AGNES.BOROWSKI on Jul 28, 2022

Very nice they showed me how to work my smart car and downloaded the app for my car.

Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your business, Agnes. We appreciate you taking the time to leave us a review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Congratulations on your new purchase, Agnes!

The service was completed in a timely manner and my

5.0
by JH on Jul 28, 2022

The service was completed in a timely manner and my service advisor was competent and friendly.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your business. We appreciate you taking the time to leave us a five-star review. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

Haresh is exceptional.

4.0
by LJ on Jul 27, 2022

Haresh is exceptional. Caring and thorough and does a great job. Very customer oriented. I love that he’s still at Lexus. I should have come during the week because Saturday is way too busy and the wait was terrible. I only wanted the car vacuumed not washed but they forgot to do it.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

We are very happy to have provided you with such a positive experience! We sincerely value your business and apologize for the oversight. We look forward to your next visit.

I brought my car in because there was a screw in my tire.

5.0
by ingeborgwest on Jul 27, 2022

I brought my car in because there was a screw in my tire. They remove the screw and informed me that it hadn’t gone through the tire. Wonderful service as usual

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you again for choosing Lexus of Arlington. We look forward to having you as one of our valued customers for many more years to come!

I had oil change service they took to long.

1.0
by OVERSEA24 on Jul 26, 2022

I had oil change service they took to long. That was too hour and thirty minutes. I never go back to service center again

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Excellent services, helpful service consultant Heresh,

5.0
by Wojtek-1 on Jul 26, 2022

Excellent services, helpful service consultant Heresh, good price for service, very quick and good repair.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Lexus of Arlington service department was excellent when

5.0
by SCLAIBO on Jul 26, 2022

Lexus of Arlington service department was excellent when I recently came in with a flat tire. Haresh was great!

Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

I went to your dealership in 2006 to check out the Lexus

5.0
by msgus1 on Jul 26, 2022

I went to your dealership in 2006 to check out the Lexus vehicles. I ended up falling in love with my ES 340. I traded in my BMW and purchased my Lexus. I love my car and I can honestly say you have a great service department. If anything isn't running properly I call Tom and he explains what might be my cars problem. He sets up a appointment for me and if needed a loner. No matter what the problem might be Tom and the Service Department treats me like a first class customer. When ever I can I always promote your dealership as one of the BEST and I always recommend Tom.. I truly feel my car runs and looks great because of your #1 Service Department. By the way let me tell you again. I LOVE MY LEXUS

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

We appreciate your business and our team looks forward to serving you again soon!

I had an oil change appointment for 1130 it still took

4.0
by apithadia on Jul 26, 2022

I had an oil change appointment for 1130 it still took one and a half hours for me to get out of there. I really don’t see why you do an appointment if you take that long.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

I have always been happy with the service.

5.0
by JDANGELO2004 on Jul 26, 2022

I have always been happy with the service. Everyone is always willing to help and very attentive.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

The information on vehicles provided in this service is supplied by the seller or other third parties; Auto.com is not responsible for the accuracy of such information. Auto.com provides this service and materials without representations or warranties of any kind, either expressed or implied. See our terms of use for more details.