Larry H. Miller Toyota Peoria
Hours of Operation
Cars on the lot
False advertising: I was charged thousands for "options"
False advertising: I was charged thousands for "options" and when questioned about it, they said it was a "market adjustment" and necessary if I wanted the car, I would need to pay it with or without getting any "options" for the money.
Thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. So I’d appreciate the chance to ensure everything was handled properly. Hopefully, we can work together to get everything sorted out and answer any additional questions you might have. - Jay Carley, General Manager, (480) 887-8447
When I called the dealership to follow up on a vehicle I
When I called the dealership to follow up on a vehicle I was interested in they told me they didn’t have it have any record of it. It was a worthless lead.
Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your call in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Jay Carley, General Manager, (480) 887-8447
Clifford was Amazing!
Clifford was Amazing!! Everyone was very friendly and kind. This is our second vehicle from Larry Miller. Awesome dealership.
Thank you for taking the time to leave us a positive review. Our team was happy to have given you a friendly and kind sales experience. If you need anything in the future please stop by our dealership. - Jay Carley, General Manager
In order to buy the vehicle, I had to buy accessories
In order to buy the vehicle, I had to buy accessories that it does not use.
Thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Jay Carley, General Manager, (480) 887-8447
Stellar dealership with top-notch customer service!
Stellar dealership with top-notch customer service! Quick and easy transaction with amazing trade-in valuation. Huge selection of new and used vehicles. Highly recommend LHM Toyota Peoria! I’ve purchased four vehicles from this dealership and won’t take my business anywhere else!
Thank you for taking the time to review us! It was our pleasure to have provided you with the great customer service you deserve. We are happy to have gotten a vehicle you enjoy. We hope you will continue to come to see us in the future! - Jay Carley, General Manager
Everyone was friendly, patient, knowledgeable, and went
Everyone was friendly, patient, knowledgeable, and went above and beyond to accommodate our needs and requests. It was an all around, absolutely wonderful experience purchasing a vehicle at Larry Miller Toyota Peoria.
Thank you for taking the time to review us! It was our team's pleasure to have provided a patient and knowledgeable buying experience. We are happy to have gotten a vehicle you enjoy. If you need anything in the future please stop by our dealership. - Jay Carley, General Manager
Purchased a 2022 Tundra yesterday.
Purchased a 2022 Tundra yesterday. The truck was as ordered and the buying process was straight forward without hidden costs. In and out in an hour. I would recommend Larry Miller Toyota.
Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Jay Carley, General Manager
Okay this is a long one.
Okay this is a long one. I was reached out to by Jason the Appraiser from LHM on thursday february 24th. we had some friendly back and forth to start. I told him what I wanted and he quoted me a price that was almost 10k higher than everyone else...even those with a bunch of dealer adds (toyota tacoma TRD Sport magnetic gray 2 wheel drive. Prefer long bed but short is okay, with tech package) I didn't want anything else. After he quoted me 50k for the truck I told him I appreciated the directness but I am able to get them for about 40k after all said and done so I would move on. And I told him I did not want a 4x4 (he was quoting a 4x4) He told them they are in extremely high demand and not 4x2. A fact that i did not ask for or care about. Also all tacomas are in high demand right now so his statement was unnecessary and pointless. he then sends me a screen shot via text of a white tacoma trd sport. To which I said No white for me. I want what I want and I am able to wait. he then told me that NO one is selling Tacomas at MSRP (the first lie) as I have written confirmation from their competitor that my price is MSRP. I also don't want any Dealer adds. A few dealerships literally stopped talking to me at that point because they will only sell with ridiculous dealer adds put on. Which is a shame and just plain greedy. But they are at least honest up front. I digress, I was referred to him by a co-worker so I wanted to give jason the benefit of the doubt. He informed me that their employee price is MSRP with an LOL at the end. really LOL? Then he implied that I didn't know what I was talking about and told me to ask my friend to break it down for me since I have bought a new car and he just did. (I have the text messages as proof) I let me know I am aware of the inventory issue and told him that with the modern age there is a beauty called competition. and I have bought many new cars. I said I would be upfront and honest with him and expected the same in return. I informed him I was speaking to multiple dealerships. His response was "I've sold my cars than you've purchased trust me i know lol. take your time do your research and buy when you are ready! no one has any to sell you today" I could have bought a couple different tacomas that day if I wasn't being super picky. then told me tha "every dealer has dealer adds, I know they do but know every dealer forces you to buy them. I informed him that all my brothers sold cars so I am aware of the process. I told him I would most likely pre-buy and wait for the truck to arrive. Not on March 1 he sent me a picture of a truck they just got in. It was a TRD sport but it was Army Green (not my color) and it was a 4x4 again 2 things I said I DID NOT WANT. I said I don't want a 4x4 and his response was "even if you are never going to us 4x4, it totally worth the value but if you cant have it then check back in 60 days for the next batch". (again I have texts to prove this convo) I reply "I told you what I want. if you want to keep playing games then we can both just move on. I said I wouldn't waster your time but I also don'e want to waste mine. I don't want to play games and you keep trying to sell me on higher cost vehicles. Please stick to what I want. If we can't the I will move on to a different sales person. You were a referral so I want to give you the benefit of the doubt but it seems like you are plying sales games. (tone cannot be relected on text and in no way no intending to be a jerk)" Yesterday the 10th he reached back out and asked if I had any luck on a tacoma. I told him I havent' put a deposit down yet but was checking one out later that day. he told me they had a TRD extended cab with long bed in white....again I DONT WANT WHITE. Seriously I know there are a hot commodity and will sell out rapidly so dealerships are taking advantage of the situation. But when I tell you I don't want somehting and you keep trying to push it onto me you are only going to anger your client. also this didn't have what I wanted in packages but I could add it lol...Dude stop with the LOL you are a professional or supposed to be. I replied Magnetic gray or silver is all I am interested in and I have been quoted MSRP elsehwere and you guys are higher than MSRP I wont be coming into LHM for my truck sorry. It could have ended there but he replied in one of the worst ways a sales person can by essentially bad mouthing his competition. This is sales suicide because it makes you look weak and well sleezy. (my opinion) but that was the last straw when he told me they all quote MSRP until you arrive. I have written quotes from 2 competitors for MSRP and they already know I will not take any dealer adds that I don't want. I am all for them showing me the dealer adds but I would make any decisions. And if they gave me a price and added any dealer adds without my approval I would complain to the BBB and AG of arizona. I informed him I had alreayd written him off when he kept trying to sell me something I didn't want (4x4) after I told him what I wanted. I also informed him that other dealerships and sales people have not made any comments about what other dealerships are doing. I then told him to NOT contact me again. LHM will get a call from me later. I have bought cars from other LHM dealerships in the past and did all my service there. But they will Never get my business again because of how sleezy it felt dealing with this one particular sales rep. Shame too I as willing to put a deposit down on a truck and wait till it arrived in a couple months as I do not need a vehicle but wanted a new tacoma to replace the one I had that was totalled. I was going to write this yesterday but I was pretty angry and I wanted to take a beat so I can write down what happened from beginning to end and be accurate with my account. I have all the text messages on my phone. I am very dissapointed in this sales rep and LHM with this interaction.
Hello there, thank you for providing that feedback. It’s hard for me to address all of the frustrations that you’ve communicated in a single response, but I want you to know that we care deeply about our customers’ experiences and we take your review extremely seriously. I’d appreciate the chance to speak with you directly so that we can both learn how we can better our dealership and the services we provide, as well as assist you however possible in finding the answers and resolutions you are searching for. Hopefully you will give me a call at your earliest convenience and we can get to the bottom of this together. Thank you for your time. - Jay Carley, General Manager, (480) 887-8447
I tried to call Mr. Carley 2 times both times he was "not in office" never got a call back which makes me think these responses are only to try to mitigate the damage a review can do by making it seem like they are trying to fix the issue. Just my opinion. But after dealing with multiple dealerships during this unprecedented time I have come to realize that most only care about 1 thing. Get as much now as we can. This will not breed customer loyalty. I know I have already taken my other vehicles that used to be serviced by LHM to another dealership.
Jay Carley never returned my calls which he clearly never intended to. His response clearly is merely a front to make it seem like they actually care. I gave them a shot to make it right and they didn't xxxx Mr. Carley never even called me back. Not once!!
Austin was a great salesman!
Austin was a great salesman! He made the process super easy and I got a great deal 😊
Thank you for the positive review! Our team was happy to have gotten you a vehicle you enjoy. Please come and see us if there's anything else you need. - Jay Carley, General Manager
I knew that it's a sellers market and that I would pay
I knew that it's a sellers market and that I would pay top dollar. But I asked them Please don't play games, I didn't ask for lower pricing, they gave me a good price on my trade in. But then they added a $565.00 option fee for two oil changes, two tire rotation, they would buff out any scratches. I said I didn't want it, not a choice. I asked to reduce the option to $250.00. They wouldn't. They just could not help themselves from. Taking advantage. I already agreed to paying $5000.00 more for the car than it was worth. But that wasn't enough. They earned the bad reputation that car dealers have. I will not go back to them
Thank you for reaching out. I want to assure you that honesty is one of the core principles of our dealership and the Larry H. Miller organization. If you believe you were taken advantage of, then I’d appreciate the chance to get to the bottom of this as quickly as possible. Hopefully, we can clear up any confusion and work towards a resolution together. - Jay Carley, General Manager, (480) 887-8447