Larry H. Miller Chrysler Jeep Tucson

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed
Sales
Monday
9:00am–8:00pm
Tuesday
9:00am–8:00pm
Wednesday
9:00am–8:00pm
Thursday
9:00am–8:00pm
Friday
9:00am–8:00pm
Saturday
9:00am–7:00pm
Sunday
Closed

Sales Team

Marcus Reif headshot

Marcus Reif

Service Advisor 4.7 (28 Reviews)
Steven Federico headshot

Steven Federico

General Sales Manager 3.3 (27 Reviews)
Dealer Experience 23 years
Dealership Experience 4 years
Tyler Smithson headshot

Tyler Smithson

Sales Manager 4.3 (20 Reviews)
Dealer Experience 14 years
Dealership Experience 7 years

Cars on the lot

15 cars available See all Cars

Dealership reviews

4.6
Rating and reviews of Larry H. Miller Chrysler Jeep Tucson are from Cars.com and DealerRater.com

720 reviews

After chatting with Mr.

5.0
by Mark B on Sep 22, 2022

After chatting with Mr. Raul Ronquillo last Saturday about a specific Jeep Rubicon, I went to the dealership yesterday and met with Mr. Ronquillo, and he had the Jeep set aside and ready to take on a test drive. He has an extreme amount of product knowledge, as well as in the auto sales industry. Throughout the buying process, everything went smoothly, there was no pressure and in my opinion I was also offered a fair amount for my trade-in vehicle. All of my questions and concerns were answered. I then met with Jaff Jafferi in the Finance Dept., and he too was knowledgeable and thorough, and again, there was absolutely no pressure. Over the years I have bought vehicles at several dealerships in Tucson and this was my first experience at Larry Miller Chrysler/Jeep in Tucson. This was without a doubt the BEST experience I have ever had when buying a vehicle from a dealership. I highly recommend this dealership and the two gentlemen I dealt with. The prices are very fair and the sales experience was the best I've ever had. If I'm in the market for a vehicle in the future, Larry Miller's dealership will be my first stop. Thank you Raul and Jaff - I not only love my Jeep but you made the buying process a breeze. Mark B. - Tucson, AZ

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience and to have given you the respect you deserve. We hope you will continue to come to see us in the future! - Larry Watts, General Manager

Marcus Mendez was very helpful, polite and just all

3.0
by erickson on Sep 05, 2022

Marcus Mendez was very helpful, polite and just all around fun person to deal with. He tried to be helpful after the sale when things were not going well at no fault on his part.

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for this review! I am glad that Marcus had such a positive impact on your visit. I would love to hear some details about your visit so that I can help prevent things form “not going well” in the future. If we have not connected by the time that you find this response, please reach out to me personally. I look forward to speaking with you. - Larry Watts, General Manager, (520) 258-6002

Mr Mendez needs to know what the correct answer is before

3.0
by erickson on Sep 05, 2022

Mr Mendez needs to know what the correct answer is before answering your questions and assuring you that what you are asking is what you are getting. We are from Illinois, purchased at Waggoner and asked for an Illinois title. Mr Mendez said due to our address that was what we would get. We paid $499. document fees and they issued an electronic Az title. It took nearly 90 days to get our vehicle tagged back IL and had to pay an additional $180.00 over the $499 to get the correct title and registration.

Overall experience 3.0 Does not recommend this dealer.
Dealer Responses

Thank you for bringing this issue to my attention. I would be happy to discuss this miscommunication with you and address your concern directly. If I have not reached you by the time that you find this response, please reach out to me personally. I look forward to helping you. - Larry Watts, General Manager, (520) 258-6002

Lazy.

1.0
by lisastartsover on Aug 21, 2022

Lazy. Wouldn't come off the porch to help us had to yell up to them. I said forget it let's go.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello lisastartsover we appreciate your attempt at speaking with us sorry our staff let you down if we can help further let me know we will have a manager contact you to see if we can make it up to you! Larry Watts GM Larry H Miller Jeep Tucson 520-258-6002

Great Service!

4.0
by gmartinez.tucson@gmail.com on Aug 06, 2022

Great Service! Santos is always very helpful, kind and professional in a time where customer service is absent.

Customer service 5.0 Overall experience 4.0 Does recommend this dealer.
Dealer Responses

Thank you for that great review! Our team was happy to take care of you and your vehicle. Rest assured, they will receive the recognition they deserve. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Larry Watts, General Manager

Thanks for the great rating and your business we appreciate it

Mike Maxwell went so far beyond our expectations.

5.0
by marcie on Jul 08, 2022

Mike Maxwell went so far beyond our expectations. Due to a major issue our Rubicon was towed in without an appointment on a Monday morning. My husband came out of retirement to help with the nursing shortage and we only have one vehicle. His job requires driving to patient’s homes. I was initially told it would be about 4 to 5 days before anyone could diagnose the problem. After explaining our extenuating circumstances Mike called us that afternoon with the details. A part had to be ordered and could take up to 2 weeks. Mike worked to have the part expedited, and in house on Wednesday, reached out to the extended warranty company and arranged for a rental car so my husband could work. On top of all that he found the time and kindness to thank my husband for being a nurse. He kept us up to date with the repair and on Thursday I let Mike know my husband’s schedule and he made sure the Jeep was ready at our convenience. I am 64 years old and this was by far the best service experience we’ve had with car repairs. If you have awards given the exemplary employees Mike should be at the top on the list. Thank you Mike and supportive team that got us our Jeep back.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Wow, Marcie! Thank you for this incredible review and even more incredible story. Thank you so much for sharing this with me. Rest assured that Mike will receive the recognition he deserves. If you or your husband ever need anything else in the future please do not hesitate to reach out, we would be grateful to help! - Larry Watts, General Manager

Been waiting for a Jeep we put a deposit on.

1.0
by slshoun on Jul 01, 2022

Been waiting for a Jeep we put a deposit on. Dealership cannot tell you where or when it will be in. Management is NO help. All I here is "it's the factory's fault". Well get in touch with the "Factory" and FIX IT! That's managements job! Help your sales staff and keep the customer happy. And I am not happy, believe me. I've bought a lot of new vehicles and this dealership is the worst I've dealt with. They need a GM that cares and gets in the middle of problems and RESOLVES them.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Hello Mr Shoun, our apologies for your frustration we are frustrated as well. If we over promised and under delivered when we took the deposit to order your new Gladiator, we are sorry. The reason I say that is you ordered this unit in early June 2022 under normal market conditions, which these are not, it would take 8 to 10 weeks for an ordered unit to arrive which would be middle to end of August 2022. I speak to the factory everyday to voice our concerns on behalf of our customers. Unfortunately, this doesn’t speed up any of their processes. I would welcome a phone call or visit if you would like to speak further. We appreciate your business and comments Larry Watts GM LHM Chrysler Jeep Tucson 520-258-6002

I did NOT order the unit. It was built and already shipped per your dealership when I put a deposit on it. I was told at that time, 3 to 6 weeks for delivery. Then I was called on 6/29/22 and told the vehicle was picked up in Arizona by a trucking company and scheduled for delivery that day, then the next day, then the next day. Now no one knows when it will be in or even where it's at. You people are so screwed up you don't know what's coming or going. Good way to run off customers! What a sorry a** mess that you can't FIX a problem. Just make excuses and put the blame on someone else and xxxx off your customers.

This dealership damaged my wife's vehicle.

1.0
by MuchRegret on Jun 24, 2022

This dealership damaged my wife's vehicle. Unfortunately, they are giving me the run around. I would not recommend this dealership!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for reaching out. We want all of our customers to trust that their car will be cared for while our service team handles them. So to hear that you believe your vehicle was damaged in any way is extremely disheartening. Please give me a call as soon as possible so that we can ensure everything was handled properly and continue to improve our service processes. I hope to hear from you soon. - Larry Watts, General Manager, (520) 258-6002

Best. Jeep Dealership. Ever.

5.0
by Sandra on Jun 21, 2022

My husband and I just bought our 4th car from LH Miller on 22nd nd Pantano. We love this dealership! Gerry and Tommy are very professional, very customer-service oriented and work so diligently to get you the best deal. Steve, the dealership manager, is very attentive and makes you feel like you are royalty! Overall, great experience and a great deal - these guys rock!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to review us. It was our pleasure to have provided you with the great customer service you deserve. Our team was grateful to have helped you with getting your new vehicle. If there is anything else you need please let us know. - Larry Watts, General Manager

Great sales people, Tommy and Nikkie

4.0
by Tony Van Keuren on Jun 21, 2022

I have dealt with Larry H. Miller Chrysler jeep Tucson, several times in the past. First time experience was very good. I bought a use car at that time. That My second experience, I bought a new car. The experience was good. But dealing with the service deptment was awful. They try to sell you things you do not need and are very pushy. But a couple of weeks ago, I did go back for the third time, to sell my jeep back to them. It was one of the nicest experience I had. They offer me a reasonable amount for my jeep. I told them that I was going to look for a use car from a private party. They did make some suggestions, about some of the use vehicles they had. They were not pushy, they were very nice, and explain everything to me. At that time, I explain why I was not happy with their service department. They explain things to me, about what happen, and basically said they understood how I felt, and do not blame me for the way I felt. I did decided to buy a use jeep there. The only reasons I did give them a second chance was because of the two sales person that help me. If it wasn't for Tommy Crawford and Nikkie Godstone, I would have not bought my jeep and would have walk way with only selling my jeep to them. Both Tommy and Nikkie were not pushy, or made me feel bad. They made great suggestions, and explain everything to me very clearly. When they did not know something, they did not give me a run around, they went right away to get a straight answer. If you can deal with Tommy or Nikkie or sales persons like them, Then I Highly recommend Larry H Miller Chrysler Jeep Tucson.

Customer service 4.0 Buying process 4.0 Quality of repair 4.0 Overall facilities 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch sales experience and to have given you the respect you deserve here at our dealership. We hope you will continue to come to see us in the future! If you have any questions or concerns about your visit, don’t hesitate to let us know! - Larry Watts, General Manager

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