Land Rover Chandler

4.6

Hours of Operation

Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–5:00pm

Cars on the lot

0 cars available
See all Cars

Dealership reviews

4.6
Rating and reviews of Land Rover Chandler are from Cars.com and DealerRater.com

45 reviews

Best dealer and service department

5.0
by Renee on Nov 14, 2021

Great dealership. They go above and beyond. Further, of the two dealers in this area, the service team at Chandler are the best. Great job, team!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Renee, thank you for sharing your wonderful review of us here at Land Rover Chandler. We are so pleased to read that our Service Team took incredible care of you.

Penske Chandler Land Rover is the best.

5.0
by Scott S. on Sep 20, 2021

We have bought many Land Rovers over the years at multiple dealerships in multiple states and Bobby Perich and Michael at the Penske Chandler Land Rover dealership are the best. We just bought a new Defender from them. Scott S.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Scott, thank you for these kind words about our Sales Team here at Land Rover Chandler. Congratulations on your new Land Rover Defender.

Great experience

5.0
by Alli Johnson on Aug 22, 2021

I had a great experience at Land Rover Chandler. Michael made things very easy for me and the entire staff was really great and efficient.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello Alli, we are delighted to learn our Sales Team provided you with a 5-star experience during your visit to Land Rover Chandler.

John F

5.0
by John F on Apr 09, 2021

Ordered car in Dec for April delivery. Mike Johnson communicated status frequently and car was delivered as promised. Mike was professional and thorough. The transaction was completed in a prompt and hassle free fashion.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi John, thank you for the great review! We're glad to hear Mike has given you five-star service. Congratulations on your new car! We hope you enjoy it.

Loving my new Discovery!!

5.0
by Ms. Kandy on Mar 20, 2021

Great service, from the moment we arrived, Robert is very knowledgeable in each car, helped me find exactly what I wanted!Im super happy with my Discovery Sport! and would recommend Robert from Land Rover in Chandler in a heartbeat!

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the positive feedback! We are delighted to know that you had a good experience with our Sales Department and with the help of Robert. We value your business at Land Rover Chandler, and we hope that you enjoy your Discovery Sport!

Love my new Land Rover

5.0
by Nette on Mar 11, 2021

Michael was awesome no pressure to buy and very knowledgeable about the vehicle. It was great experience and we will go back! Thank you very much

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind review! Michael was happy to work with you. Thank you for choosing Land Rover Chandler.

New Cars 1st Service Apt

2.7
by New Defender Mom on Feb 16, 2021

This was my new Defenders first service appointment to fix some factory defect issues, nothing major. I was a bit taken back when I was told I had to wait over 3 weeks for an appointment, that wasn't ideal at all. I was asked if I was going to wait for the car or need a ride when I came in. I told them I would wait for the car so long as it was a shorter appointment, it was a simple repair the person scheduling said so waiting was an option. I got to the dealership ready to work for a few hours there, not a biggie given we are all working remotely now a days. So when I arrived for my appointment 3 plus weeks later I was told I couldn't wait because in actuality they would NOT be getting to my car that day and it would seen the following day. What in the world?? So they said they would give me a loaner car, mind you I bought the extended service warranty on the car (from them) and it included a loaner car for free. So I was beyond surprised when I was told I had to pay a required $20 fee for some sort of glass insurance (even though I have that on my auto insurance policy) and also it pre-pays for gas. Umm I always return loaner cars full so why would I prepay for fuel I might not even use fully? I was super annoyed at this point and then as I was walked out to the loaner car and I was given the cheapest smallest car ever (Toyota compact car), it wasn't even a Land Rover (ok yes this sounds snotty)I was pretty mush beyond pissed off. I am sorry I just bought a very expensive car 2 months ago from this very dealership and it was in for a warranty item and I was covered for a free loaner and then not only did I have to pay for it I was also given a car I would never drive not even if I went to rent it on my own. I don't feel safe in small cars and I have kids too who I don't ever put in small cars. Then as I was shuffled into this loaner car I was told I can't put my pet in it even though I have to take my dog to and from training daily which I do in my own car. So I was in a car I felt unsafe in, paying for it and unable to use it as needed either putting my kids in it or my dog. I was pretty unhappy about this experience sadly and not a great way to start a relationship with Land Rover. I had an Infiniti before and honestly the only reason I kept that car till it was 250k miles on it was because of how a down right AMAZING that my services advisor Juan was at Scottsdale Infiniti. I was always given a larger car, never charged for it and clearly I was outside of warranty and never had random restrictions on who or what could ride in the loaner car. So when I was in the process of buying the Land Rover I said that service was the #1 priority for me and knowing that I would be taken care of right was paramount to me. I always take care of my cars and only at the dealership so buying a LR was more about knowing that the car I was buying was inclusive of a service department experience that was as good as or better than what I had with Infiniti of Scottsdale over the past 11 years. I was beyond sad to realize that when rubber met the road and I needed service to be stellar that I was given a less than stellar 1st experience with LR. Now the service advisors are fine, no issue with staff but the policies and their MO with how the dealership chooses to treat their customers is my issue right now.

Customer service 3.0 Quality of repair 3.0 Overall experience 2.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hello, I would like to learn more about your service experience that wasn't to your standards. Providing excellent customer service is our main goal and I would appreciate the opportunity to discuss this further with you. Please email me at Bperich@penskeautomotive.com. Thank you! -Bobby Perich, General Manager, Bperich@penskeautomotive.com

Great experience throughout

5.0
by Ross Buckendahl on Jan 26, 2021

We had the pleasure of dealing with Khoi and Chad for our first land rover purchase. We couldn't happier. From start to finish it was an easy seamless process. From the test drive to the final purchase, it was quick, easy and fast.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the wonderful review, Ross! We are so pleased to see that Khoi and Chad exceeded your expectations with their smooth and professional service. Congratulations on your new Land Rover; Land Rover Chandler welcomes you back at any time.

Car Buying Made Easy

5.0
by Q. Harris on Jan 19, 2021

I had the pleasure to work with Robert Rayburn when purchasing a new Range Rover Sport. He made the buying experience very easy and convenient. He was very detailed when it came to the features on the vehicle as well as very helpful on post purchase set up of my phone and other settings. Would definitely do business here again.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for the kind review! We are glad to know that you had an enjoyable car-shopping experience at our Sales Department and working with Robert. Congratulations on your Range Rover Sport!

Great Service

5.0
by Joel H on Jan 17, 2021

Our ‘15 Range Rover Sport was due for new brakes and the typical scheduled maintenance. A simple call to Steve, our Service Advisor on Monday and we’re scheduled for service and a loaner on Thursday. I arrived at Jaguar/Land Rover of Chandler at 7am and am on my way with my Jag suv loaner by 7:20. Notified work was complete about 4:30. They also sent the invoice via email so that I could review at my leisure at home; and pay by credit card online. I returned at 9am the next day and retrieved my Sport freshly washed. I spent just under 5 minutes and was on my way- very convenient!

Customer service 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did not purchase a vehicle.
Dealer Responses

Thank you so much for your sweet words, Joel! We take pleasure in hearing that our team is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

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