Hours of Operation
Cars on the lot
How to lose a customer over $30
I brought my 2019 Toyota Camry to La Fontaine for an oil change. When I arrived, the tech said, "OK, we have you done for an oil change, tire rotation, and alignment." I said, "No, just the oil change." The price listed on the web site was $49.95. When the tech handed me the invoice, it was for $81.14. He explained that my Camry uses full-synthetic oil, and the price for that is higher. I know that my car uses full-synthetic, but I explained to him, "That's not what your web site says." So...for $30 they have lost a customer. I have bought two cars from La Fontaine. The sales experience was great, but service, not so much.
Hi, we are disappointed to hear that you did not have a more positive experience with us at LaFontaine Kia of Dearborn. Please reach out to our Service Manager, Shaun Nagappa, at 313-380-1466 or firstname.lastname@example.org when you can so we can address this situation directly. Thank you and have a great day.
Their service is extremely poor for LaFontaine Toyota....
Their service is extremely poor for LaFontaine Toyota. When we first purchased our 2016 Toyota from LaFontaine, the service was good. However, in about 2019, the service became very bad. My wife went in for an oil change and tire rotation. They asked about completing a "simple" recall. My wife was there for 3 1/2 hours. Immediately following that visit, the air conditioning went out. We took it back and they indicated the air conditioner was not repairable and would have to be replaced. We took it to another mechanic for a second opinion. He took a look and the power cord for the AC had gotten disconnected. That was it. We decided at that point that we would no longer have our Toyota Corolla service there. However, recently, we received a recall notice regarding the module that deploys the airbags and seat belt lock in a collision. I called on Tuesday, January 18, 2022, to make an appointment to have it serviced for the recall only. The appointment was made for today, Thursday, January 20, 2022, at 7:30am. When we got there this morning, the service rep indicated they had lost their Master Mechanic and there was no one that could do the repair. That is the last time they will do that to us. Although it is out of the way, we will be going to Page Toyota in Southfield to have the recall fixed.
Johnnie O'Bannon, Used Car Sales, conducted a smooth and...
Johnnie O'Bannon, Used Car Sales, conducted a smooth and efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊
After two weeks of trying to get my questions answered...
After two weeks of trying to get my questions answered and never received a price on a Santa Fe (a request I made five times). I gave up on LaFont. It all worked out though, another Hyundai dealer (which I will post in another review) sold me a vehicle in less than two hours for a great price (shopped several dealers).
Poor Customer Service
I has a service appointment to get my rear windshield wiper replaced on 11 September 2020. Took more than 40 minutes to locate someone in the Service Department and then another hour wait to find out that no one ordered the part for my appointment. As I was finally able to pull into the service department with my vehicle and got out, the service technician immediately picked up the phone to call someone and told me to wait inside as it was "going to be a while". I was also informed that they had the dealership across the street's address and number as my POC information on file. I was assured they would order my part and would call me to schedule a new appointment. This has still not happened as of 23 September. Also, I purchased this vehicle at the beginning of the year and STILL HAVE NOT RECEIVED MY SPARE KEY. My sales representative has told me they do not know where they are and that he would get back to me after talking to the Finance Manager (what she has to do with my spare keys I do not know). I have not heard anything from this person either. Your motto of "The Family Deal" is very misleading unless you actually treat your family in this manner. In that case, I feel bad for your family.
Christa, thank you for taking the time to let us know about your recent experience. Please reach out to our Service Manager, Todd Varga, at (833) 857-0137 or email@example.com you can so we can address this situation directly. Thank you and have a great day.
This dealership is trash
I went to this dealership and explained to them how another dealership gave me a raggedy car so I voluntarily repoed the car..here they come giving me another one...I bought this car in June of last year and here it is I spent 3000 dollars in this car..I have took it back thousands of times ...after belle tire other dealerships page Toyota and mechanics told me to take it back they played me. They piece this car together to make seem like it was fixed to get the check. The service manager is very unprofessional he made his mechanics lie and say there was nothing wrong with the car. Now my engine ticking! It had bad struts bad tie rods and bent rims and bad tires. They didn’t want to use the warranty to get new tires I made them. I went through a hollering match with the service Manager because I brought him proof from belle tire the rims were badly bent and the tires were bad. He’s very unprofessional and a liaaarrrr... he rode with me and said he felt the problem then cane back to the shop and said he didn’t tell me that.. I was in total shock he would do that. He told me they wasn’t bent or bad tires so I called belle tire and he told them they lying so they laughed at him and said if he don’t fix it bring it back and they will take care of me for free... that’s when he decide to put only two new rims and tires on my car and not four...so I purchased the other two...cause he refused. And the problem was still there. So I fixed everything...my struts cost 1200 dollars ..after I fixed them I had to get new tires and rims because they were bent and cheap tires who heard of bare tires...never...that cost me 1500...the tie rods cost 250... sway links cost me 100 now my xxxx engine ticking and I keep my car with oil changes...and maintenance. They gave me 3 choices for a car and they told me this was the best one. And I said I can’t drive a stick and one was a stick. They piece my car together just to get the check. At page Toyota the service manager showed me cars I could’ve got just like mine cheaper and low mileage from lafontaine...and newer year. I was pist they took advantage of a person in need and in distress...this car had inconvenienced me so much I’m ready to run it through they door. But I’m getting my paper work together to take them to court to get my money back...I never want another car note again especially used I rather save and buy me a car... never trust them. Even the guy that they told to sale it to me felt bad he not even there anymore...lafontaine is garbage ...maybe if I was a white woman it would’ve been different.
Kendra, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to our General Manager, Mike Law, at (833) 857-0137 or firstname.lastname@example.org . We look forward to hearing from you.
Great Used Car Experoence
Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me but was always there for questions. Made a good deal with me with no B.S. It was the easiest used car deal I ever made. Even stayed late just to make sure my license plate was on securely. Will recommend you to my friends, thank you.
Poor Customer Service and Communication
I came into your dealership on May 22nd looking to purchase a new car. After running my credit multiple times, the salesman that I was working with was only able to get me so much in approved financing. I asked him about the pricing of the vehicle I was interested in and asked for a print out detailing the costs of everything. On Friday, May 24th, he finally provided me with that. At that time I told him that I would like to talk about the actual price that the car was being sold for. I mentioned that the actual market price that people were paying for that car was only around 20,000, yet the price I was being given was a little over 22,000. When I mentioned I wanted to negotiate the price of the car, I never heard back from that salesman. This was on Friday May 24th when I mentioned the negotiation. I reached back out to the salesman on Tuesday May 28th and Wednesday May 29th and never heard anything back from this salesman. I was really inclined to purchase a vehicle from this location and from this salesman, however I was very upset with the customer service I received. When talking about down payments, the salesman tried to push me to borrow the money from family members or friends, and also the lack of communication from this salesman when I brought up the price of the vehicle was very unprofessional. I purchased the vehicle I was interested in from the Summitplace Kia Auburn Hills dealership on May 29th, for less than the price I was trying to negotiate with this salesman. I am writing, hoping that the issue of customer service and lack of communication will be addressed for future customers. Have a wonderful day and thank you for your time.
Get your smiles, with Miles!
Get your smiles with Miles! My relationship with LaFontaine got off to a rocky start... The original vehicle (Kia Niro EX) I wanted to purchase was sold on the day I paid them a visit, even though it was being held for me. So, after the apologies, my original salesperson showed me another Niro EX, with ALL the bells and whistles, and I said "OK". Nope, that one was already sold too. More apologies. SO... they found me another Niro EX, that was still on the transport truck... hadn't even arrived yet... so they sold me a piece of paper. I didn't want to commit until I put my eyes on it, and they said "OK". Couple days later, I get a phone call... "it's here, and being put through the shop for the pre-delivery inspection". "Excellent!", I said... "I live over an hour away, I'll be there in two days after work". Since then, my original salesperson left the company, and Miles Brown stepped up to the plate. All the paperwork had to be re-done, and Miles took the lead... seamless, no-nonsense, straight talker. Everything hit right when it should. A vehicle purchase can cause anxiety for many people, I get that. But it's the salesperson who sets the tone. Choosing Miles Brown would be a wise choice for any anxious buyer... calm, cool, and relaxed. He knows his craft, his skill, and has the ability to rub two sticks together and create a deal. Between him, and Morgan (in finance), I left with a better deal than I was originally quoted (couple of bucks, but hey, every buck counts). I only had my Niro EX for one day, and I already recommended to a colleague, if they're looking for a new Kia, take the drive, and go see Miles at LaFontaine... Excellent work, Miles... you just took my business from a local Kia store... well worth the drive... Cheers!
Always prompt service, purchased vehicle in 2005 from here and always have had serviced here, 200k miles, very happy with quality of repairs and service.